Mid-City Collision Center

Lily Rodriguez

★☆☆☆☆

3 months ago

One star because everyone was friendly and because the car was clean when I picked up. Estimate for my car to be done per insurance was 7 business days, it took a total of 18 business days. The completion date was pushed back several times even though the text message i received said the car would be ready on time and was "on track" to be ready on time. Since i picked up my car it is still missing a part! A roof moulding piece. I called twice on it and NO ONE has called me back. At this point I am going to pay out of pocket which is crap and not right. The website says communication, Integrity and quality but none of those qualities were shown/proved. I really wanted a place where i could recommend to friend/family and take my car if i needed to again but this is not the place unfortunately.

J

★☆☆☆☆

3 months ago

Absolutely horrible service! As I writing this I still don't have my car back so I can't comment on the work itself. I originally dropped off my car on November 16th for front bumper damage. After they pulled it apart they gave me an estimated date of the 23rd for completion. During the process I kept getting text messages saying the process was on track. Then another saying it was almost complete. Then the day before it was supposed to be done I called to make sure it was going to be ready because if not I needed to extend my rental. They said "well we had some parts not come in so we're going to have to extend it until December 3rd. Then during this time I kept getting text messages again saying it was almost ready. Again, the day before it was supposed to be ready I called to check and the lady at the front says "well they were putting it back together but found more damage so we need supplement from the insurance. I contacted insurance and she said it was sent. The next day, Dec 3rd, I showed up because I still hadn't heard anything. Then the Rick Guevara, estimate writer, tells me a completely different story. Says they found additional damage when they first got the car but never got payment but the insurance sent it that morning but the car wouldn't be done until the next day, December 4th. I received not update on the 4th unit after they closed and received a text saying wouldn't be ready until the 5th. Again on the 5th I heard nothing all day. I had to drop my rental off and headed to the shop after that. The car is sitting out in the parking lot finished but nobody relayed anything to me. I go inside to ask about my car and they say "well we haven't received payment from the insurance (over $3K) so we can't release the car. Over 18 days and no one ever said anything like this, only that it was gonna be good to go by x day, or by xx day. Now I'm stuck without a car on a Friday night with no chance of getting my car until Monday the 8th at the earliest if I can get in touch with the insurance by then. This place is a joke! Excuse after excuse and no communication. If I never showed up I would have no idea what was going on. I asked for a manager or owner but conveniently they are both "on vacation." Rick and the lady up front are both worthless and liars since they both kept telling different stories.

Eunice Villafranco

★★★★★

5 months ago

Great service!! Fast and awesome work. Kept me updated through the whole process. Valerie answered all my questions. I really recommend this body shop. Everyone did an amazing job!!! In a scale from 1-10… it’s a 10 for me!! I left my car in great hands🫶

Morgan Macha

★★★★★

5 months ago

We used Mid-City due to all of the caliber locations being at capacity and I’m so glad we did. Great customer service, fast repair, and kept us informed about our vehicles process/status and detailed it before we picked it up.

Babs The Bowmama

★★★★★

5 months ago

Took my car in for estimate on repairs. In my opinion they did a fair assessment of the damage. They were honest, professional and respectful of my time.

Adrianna Martinez

★★★★★

Edited 4 months ago

I brought my vehicle in and they took care of me right away, it took some time due to the damage to my car but they helped me in every way they could and I’m so appreciative and grateful. I will recommend to family and friends!

Mona Marie

★☆☆☆☆

5 months ago

This body shop is the worst my car has been there more then 30 days have not communicated with me don’t give me any updates on what’s taken so long on my vehicle I’ve called several time and nobody can give me an answer. Don’t recommend this body shop at all WORST OF THE WORST

Eric G

★★★★★

a year ago

Highly recommend this shop, I have had two vehicles repaired and they have done a excellent job They are very professional and very knowledgeable and they kept me informed and updated throughout the whole process

elsa Gonzalez

★☆☆☆☆

4 months ago

Bad service! Waited 3 months for car, owners are full of excuses. Always blaming someone else don’t except responsibility it being their business. Not happy! Don’t use this place.

Dylan Martinez

★★★★★

a year ago

Great shop! Fast and made 2 of my vehicles look brand new again!!! Rick is great and very easy to contact and keeps you updated!

Ashley Sanchez

★★★★★

a year ago

Great place to bring your car for repairs! Got a fair estimation, quick explanation, and only three days in the shop! I about fell over when they said 3 days! Wow! Other shops I’ve been to in the past took weeks to a month! Thank you so much ! Also everyone was very welcoming and so very nice! 👍🏼

Jazzy A

★★★★★

a year ago

I enjoyed getting my car repaired here! They did a great job and they were great with communication and updates about my vehicle! I definitely recommend them!! :)

Sergio Medrano

★★★★★

a year ago

These guys were a breeze to work with ! Gave me updates almost every week! Their paint work is almost perfect ! Truly had a great experience with and the whole staff!

Jessica mower

★★★★☆

7 years ago

We had some body work done on our Audi and triple a & j did a great job, but we did have some technical issues after we got it back. They did a great job making sure our needs were met and everything was to our satisfaction. And we were on a tight deadline. They offered great customer service and had follow-through.

Isaiah Core

★★☆☆☆

2 years ago

I own a business, and they are repairing our truck. When it came time for payment, their machine at first did not accept the card, so I got a different card out, and gave it to them. They made a "Credit Refund" they told me, and as it turns it it's on the original card they were given. I've been on the phone for 21 minutes trying to untie this error, and i was supposed to go home 21 minutes ago. I can't speak about the repair job they did, but we won't be using them again if running a credit card is this difficult.

Jose Varela

★★★★★

a year ago

Hands 🙌🏻 Down one of the best body shops in town Rick was super helpful throughout the process they went above and beyond they finished in a timely matter right on schedule and the color matching was spot on 👌🏻

Raul Palomino

★★★★★

9 months ago

Great service and great pricing. Had my vehicle in and out very quickly.