Midas

david mccollum

★☆☆☆☆

2 months ago

Went the first time for an appointment for an oil change, and was told that the store's computers were down, and that I was just out of luck. Not sure why someone couldn't have called to communicate that to customers who had appointments. Even better-when I rescheduled for the following week, received a text CONFIRMING the appointment, I go to the store, and it's closed, with a note on the door saying they were closed. So, how do I get a text confirming the appointment at a store that is closed? Ridiculous. Altogether, spent over 2 plus hours during 2 business days. Can't recommend.

Ladaisha Martin

★★★★★

5 months ago

I want to take a moment to shout out John at the Midas Leeman Ferry location. He gave me some of the best customer service I’ve ever received. He was professional, kind, and went out of his way to make sure I was taken care of. For context, I’ve been using Midas for years for my oil changes, but recently I’ve had nothing but issues at other locations. The University Drive location has turned me away multiple times, saying they were low on staff or booked. The last time, there were two employees standing around vaping while cars sat jacked up — yet I was told they couldn’t take me. The Winchester location gave me the same excuse about being booked. What stood out to me about John and his team is that even though they had the least amount of employees compared to the other locations, he still found a way to work me into his schedule. That says everything about his work ethic and his commitment to customers. He and his staff were clearly working hard, unlike what I experienced at the other shops. John absolutely deserves recognition — and honestly, a raise. He’s a true example of what good customer service looks like, and because of him, I’ll continue to bring my business to Midas.

Brandon Greenwood

★☆☆☆☆

Edited 3 months ago

So they tell me my car is ready, I pay them and do a 5 star review only to find out my car isn't fixed after I paid. 3 days later it's more broken than before and they can't even explain the problem. They dont know. Poor customer service, car splaining , and scammed period.

Blake Burns

★★★★★

6 months ago

Back in June, I had new brakes installed on my car. Fast forward to September, and they started making an unexpected noise. I returned to the shop where the original work was done. Instead of dismissing my concerns, they took the time to perform a test drive and thoroughly check the brakes. To my relief, they acknowledged that something was indeed wrong. They could have easily pushed me out the door, but instead, they prioritized my safety and satisfaction. They informed me that they had already ordered new brakes and assured me that they would take care of everything once the parts arrived. This level of honesty and dedication to customer service is truly outstanding. I am grateful for their proactive approach and commitment to doing the right thing. Highly recommend this place for anyone who values excellent service!

Vurnice Jowers

★★★★★

6 months ago

If you’re looking for a reliable place to take your car for service, you’ve come to the right place. The Midas shop is known for its awesome workers who will make sure your car is in top shape. Trust them to give your car the care it deserves!

Tyesha Hammonds

★★★★★

a year ago

These guys are the best in town need any maintenance problem ask for Matt they will get you right for the right price just got my car done today and I'm loving every bit of it thanks Midas for getting my oil leak fixed something I most definitely needed this location on Lerman ferry Rd fast and will not bust your head have understanding people there that really care S/O TO MATT AGAIN!!

Auto Glow Mobile Carwash

★★★★★

a year ago

I recently had exceptional experience at Midas with Noah and Mister Steve. From the moment I walked through the door they welcomed me with respect and professionalism. thoroughly explained the issues my truck was facing and provided me with two clear options to choose from. The prices were affordable and reasonable, making it easy to decide on the course of action. I truly appreciated their honesty and the care they put into their work. I highly recommend Midas for anyone in need of vehicle service!

Kaley Arnett

★★★★★

2 years ago

I just had the best experience here with Mr. Steve! Dropped my car off early this morning for an oil change and everything was smooth and easy. I loved getting to have a genuine, uplifting conversation with Mr. Steve while we were finishing up paper work. He made the place feel like home and helped me build trust in the business. Someone make Mr. Steve the face of Midas!! Thank you!

Audra Adelle

★★★★★

7 months ago

John at Midas is the most trustworthy mechanic I’ve ever worked with. He’s honest, knowledgeable, and always takes the time to explain what’s going on with my car without pressuring me into unnecessary repairs. I truly feel like my vehicle is in good hands with him, and his professionalism and integrity make all the difference.

Josh Gibson

★☆☆☆☆

6 months ago

I had my front end replaced here and was told it came with a lifetime warranty, only to later find out that wasn’t true. About three years ago they also replaced my thermostat, and ever since then I’ve had a small water leak into my truck. It wasn’t a huge issue at first since I had floor liners and it only happened during heavy downpours, so I mostly forgot about it. However, this morning I woke up to a dead battery and a shorted-out radio caused by the leak, which has reignited my frustration. On top of that, when they worked on my truck, they broke my seat mechanism—now it has to be forcefully reclined while holding the handle. I let it slide at the time since I rarely adjust my seat, but combined with everything else, I’m very dissatisfied with their work.

Mickey Campbell

★★★★★

6 months ago

John was excellent with helping me with my car care needs!! I have returned because of John Great customer service and honest and transparent work on my car. I will recommend John at this Midas to All my friends and Family. Thanks John for All your Hard Work!!!!!

Vanessa Guyton

★★★★★

7 months ago

Jonathan, store manager, is awesome and a man of his word. I came in to get an oil change and the system was not coming up, among other things that had gone wrong that morning, he told me to come back at a certain time and he would get me in as soon as I arrived. He did just that and along with a discount for my inconvenience. I have been coming here for years and will continue. Excellent customer service! Thank you Jonathan!

Henri Burks

★★★★★

6 months ago

John is one of the best technician I have ever known he has great customer service he does great work. He is the technician I would refer anyone that want good customer service and good work .He is truly a blessing and a great guy.

Sandra Gates

★★★★★

11 months ago

I got my car serviced with them recently and I can honestly say it was the best experience I’ve had (and I’ve been to a lot of places). The manager Jay was super helpful and personable, they were able to get me in and out quickly, and the pricing was completely reasonable. I’ll definitely be back for future needs!

Justin Weisbeck

★★★★★

4 months ago

Nathan and Hunter were most helpful inside and Nick was able to do my wife's and I oil changes within an hour

autavious geter

★★★★★

3 months ago

Nathan was the store manager and did an amazing job with my oil change. I was in and out pretty quick!

Bay Tindall

★★★★★

6 months ago

They are very kind and helpful. They got me in quick and finished my oil in a timely manner. They explained everything going on with my car very thoroughly to me also to help me understand.