BMW of Manhattan

Minhajul Meje

★★★★★

a month ago

Isaiah C. at Manhattan BMW is the definition of great customer service. Over the last 5 years, I’ve bought an X5 and three X3s through him for myself and my family, and every time he’s worked in my best interest and kept my priorities front and center. I just placed my order for my 5th BMW with Isaiah and I’m currently waiting on delivery—and once again he’s made the process smooth and confidence-inspiring. Highly recommend Isaiah and Manhattan BMW.

Marc Strohl

★★★★★

4 months ago

I’ve Been leasing cars through Jose Lopez at BMW of Manhattan for many many years. Let me just say that Jose is the ultimate professional. He does what he says, detail oriented, very trustworthy and because he deals with Internet sales the best pricing you’ll ever get. I highly highly recommend Jose at BMW Manhattan. He’s the best. My family loves him. We go to him for all of our cars and I’ve sent him a lot of clients. Keep up the great work, Jose!!!😉

Eric Cunningham

★☆☆☆☆

2 months ago

After 75 days in the service center between 2 trips. Car is finally fixed. Car was a sitting block and would not turn on. They did a reset on the whole care and told me it was good to go but it ended up breaking down again when I got to Boston. Stuck 4 hours from NYC. Ordered a new part from Germany which took forever and while doing that they hit my car in the service center delaying it even further. Not the easiest people to deal with and would not recommend going here in the end. Read the other 1 star reviews. After getting my car back and looking at it in the light, my BMW emblem was scratch and can tell it was taken off and replaced with a bad one, there were more scratches and scuffs all over the car specifically the front end and hood for some reason. If you bring your car here, I guarantee you it will come back with more damage. Dealing with BMW North America was a little helpful but not much. Go to a dealership in New Jersey instead. Avoid this one. I won't name anybody that I dealt with as I'll give respect to them but please don't tell a customer it will be 2 weeks to receive a part and it turns out to be 5 weeks total. Don't hit my car and tell me yea we take full responsibility for it and we fixed it, no kidding you have to like common. Thankfully my car is fixed so they get 1 star for that otherwise they would get nothing.

Phillip Salem

★☆☆☆☆

3 months ago

Disheartened and disappointed by the way the BMW service team treated me this week. My BMW was dropped off for a simple filter replacement with explicit instructions for delivery to my garage. Despite confirming the details multiple times, the car was not delivered as promised. Communication from the service team — specifically my advisor Jonathan — was nonexistent. Multiple texts and calls went unanswered, no acknowledgement of the error was given, and no accountability or apology was offered. It is painfully obvious that some clients are treated differently — those in suits and ties receive far better service. Yesterday’s experience highlighted this disparity in the clearest terms. I’m not blind and can see how the service team treats me compared to the other customers. Yes, this was about a BMW vehicle delivery, not world peace. But the lack of respect, transparency, and professionalism on display is unacceptable for any customer — let alone one paying for a premium service. BMW Manhattan needs to seriously reevaluate how they handle communication and accountability, because this experience was utterly disheartening.

Geovanny Carrillo

★☆☆☆☆

4 months ago

I’m extremely disappointed and frustrated with my experience at BMW of Manhattan. I scheduled an airbag recall for my 2002 BMW weeks in advance because my car couldn’t pass inspection due to a defective part. BMW installed an issue beyond my control. I rely on this car not just for myself, but also to drive my handicapped mother to and from work, so this appointment was extremely important to us. My appointment was for November 10 at 8:30 AM, and I left home at 7:00 AM to arrive early. At 8:17 AM, while I was already driving into the lot, I received a text saying I needed full coverage insurance to qualify for a loaner car. That was the first and only notice I ever received, nothing in the calls, emails, or confirmation messages ever mentioned this requirement. When I arrived, I was told I didn’t qualify for the loaner. I explained that I had reserved one, but was then told I couldn’t take it without full coverage insurance that had to be active for 72 hours. When I asked to speak to a manager, I was told there was nothing they could do. I left feeling ignored, dismissed, and completely let down, with no empathy, no accountability, and no effort to help. I wasted my morning, gas, and time trying to fix a problem that was caused by BMW’s own recall. Now, I have to reschedule everything and still can’t get my car inspected, which means I risk getting a ticket. To make things worse, I emailed Jia Ho, the Fixed Operations Director, explaining everything in detail, but received no response at all. That lack of acknowledgment made an already frustrating experience even worse. I understand this may have been an issue with a specific dealership, but at the end of the day, **BMW of Manhattan represents the BMW brand, and what they represented in this situation was awful. As a leader myself, I know that mistakes happen, but how you respond to those mistakes defines your values. I expected BMW to live up to the name, to show integrity and care for their customers, but instead I was left disappointed and disrespected. After this experience, I’ll seriously think twice before ever purchasing another BMW.

shaf shah

★★★★★

3 months ago

I am just finishing purchasing my new brand new BMW X3. My wife Maryam and I would love to especially thank Jorge Jorge, for him being very respectful, compassionate, and kind, upon arriving he actually walked us up into the sales department and sat us down, so I really appreciate that because we did not know where we were going. He was our first interaction in the dealership I appreciate his kindness. Also wanna thanks Samuel Ahn for exceptional and fast service in the purchase of the vehicle and a A+ service. Thank you BMW of manhattan

Noel Lamberty

★☆☆☆☆

4 months ago

I will avoid servicing my vehicle at this BMW location if at all possible. Dropped off the vehicle on Wednesday for an oil change at 11:30 am. I called numerous times throughout the day for an update on the vehicle status and they could not get a hold of the service rep. I went to the location in person at 5:30 pm to check on the vehicle to find that my car had not been serviced. I was informed to come back tomorrow. I called Thursday at 11:30 am and again was unable to speak with the service rep. I asked to speak with the service manager and the call was cut off. At 12:15 I received an invoice for the oil change charges. I would normally receive a video with the inspection of the vehicle. That did not happen. One whole day for an oil change. location falls short of providing adequate service for its customers.

Hande Aksoy

★☆☆☆☆

a month ago

Unfortunately, I’m very disappointed with the unprofessionalism at this manufacturer-operated location. I visited twice and specifically selected a certified pre-owned X1 to view. My appointment was confirmed, I arrived on time, inspected the car, and was even asked if I wanted to take it for a test drive. However, as we were walking out for the test drive, I was suddenly told, “Sorry, this car was sold.” At no point the day before was I informed that the vehicle was pending sale, nor was I given the opportunity to place a deposit to secure it. To make matters worse, there was no follow-up afterward and no effort to offer alternative vehicles. The lack of communication and consideration for my time felt dismissive and unprofessional. I always love the brand but this entire experience left a really bad taste.

SETIO

★★★★★

Edited 7 months ago

I had a fantastic experience with Jorge at BMW of Manhattan over the past three years! I purchased my car in New Jersey, and I’m so glad I chose to work with them; they saved me the extra trip. The team was wonderful, and every time my vehicle needed maintenance, they sent me a detailed video explaining everything. Their indoor garage is well maintained, adding to the convenience and quality of service. Jorge was always available for my questions, making our conversations transparent and supportive. I truly appreciate the dedication and care they showed throughout my car ownership journey!

Danny Loyola

★★★★★

3 months ago

My wife and I had the best experience with BMW Manhattan specially with the help of Putrri Padbatan. She worked with us via email and text. She was extremely responsive and efficient, which made the whole process the smoothest car buy experience we have ever had. She had us out the door in one and a half business days, that's from the very beginning of the process to taking delivery of the car.

Jin Chun

★★★★★

2 months ago

"I recently purchased a 530i Xdrive from Putrri, and it was hands-down the easiest car-buying experience I’ve ever had. No games, no hidden fees, and no high-pressure tactics. Putrri was professional, transparent about the pricing, answered all my questions in timely manner. Thank you again!

lauren weill

★☆☆☆☆

a month ago

The conduct of the staff has been profoundly disappointing—most notably, though by no means exclusively, that of Mr. Isaiah Cheltenham. His demeanor was marked by an unbecoming arrogance, a startling absence of courtesy, and a most regrettable deficiency in professional decorum. FHaving written to him in January to inquire about the procurement of a particular model, I received no acknowledgment whatsoever. Upon following up by telephone today, Mr. Cheltenham saw fit to inform me—rather self-importantly—that it was his day off and that his answering the call was an act of *courtesy.* When I reminded him that I had previously written to him on a specific date, he responded, quite flippantly, “I was in Miami,” to which I inquired whether he does not, on such occasions, attend to his correspondence. At that, he terminated the call. Such insolence and indifference are entirely inconsistent with the standards of refinement and excellence upon which the Brand’s distinguished reputation is founded. For a marque so steeped in heritage and tradition, this lamentable display of disregard toward a loyal patron—who, I might add, is approaching ownership of his eighth BMW—is nothing short of intolerable.

Deanne Gonsalves

★★★★★

10 months ago

I can’t say enough great things about Boyd Canty at Manhattan BMW! From the moment I walked in, Boyd made the entire experience seamless, professional, and genuinely enjoyable. He’s knowledgeable, attentive, and truly goes above and beyond to ensure you feel confident and cared for every step of the way. Boyd took the time to understand exactly what I was looking for and delivered with exceptional service and integrity. It’s rare to find someone who combines expertise with such warmth and respect. If you’re looking for a BMW and want to work with someone who’s honest, responsive, and truly dedicated—Boyd is your guy. I’m beyond thrilled with my car and even more impressed with the experience. Thank you, Boyd, for everything!

G M

★☆☆☆☆

4 months ago

Very badly managed location. We had an appointment at 2pm arrived at 2:10pm for a test drive. When we arrive, the staff was on his cell phone and barely looked at us. We were told to wait five minutes and then in fact later, we were told it was going to be more around 2.40pm, but that it was our fault because we were late. Luca was very rude. It would have been appropriate to be polite and let us know if.. Tell her what you know about in my blood draw to the post.

Sanasha Duffy

★☆☆☆☆

4 months ago

Extremely disappointed with my service at BMW of Manhattan. I waited over 20 minutes before anyone acknowledged me, despite having an appointment. My advisor Jorge Jorge gave misleading information about my insurance claim and there was zero communication unless I initiated it. No apology, no follow-up, no accountability. For a brand that claims luxury service, this was the complete opposite.

EB

★☆☆☆☆

3 months ago

Brought my vehicle in for an oil change and brake fluid change they took apart the oil filter and told me they couldn’t put it back on and I needed to replace the part for $4000. So they were essentially holding my car hostage because it would not start anymore unless I paid $4000 for the new part. The car was working fine when I brought it in there. Then when I finally got the car back after making them put the oil filter back together the electrical seats were not working when they were all working previous to be bringing it in there. Every time you go into this place, they up charge you. I got four new tires nine months ago somewhere else and they didn’t know it and then tried to tell me I needed new tires because I didn’t get them there so it was not in their system. Just an absolute scam every time you drive through that door.

Michelle Hendrix

★☆☆☆☆

5 months ago

If there is a zero rating, BMW Manhattan would win hands down. I called service 2x asking for a call back on warrantied repair work, zero response. I ended up bringing it to another service station only to have to pay again for the exact same issue. The 2 second key fab diagnosis at over $300 is quite a scam. Great car, terrible service. Worth considering other luxury vehicles and dealerships who care about their customers.