MLK Automotive

Shawn

★☆☆☆☆

6 years ago

When i came in, no one acknowledged me. They were already in a bad mood when I arrived. They took 10 minutes just to even acknowledge me. I just wanted a simple oil change, they said that it would be 30 minutes. 2 hours had passed for a 2015 vehicle! I asked them if there was anything wrong but in such a rude matter stated I just had to wait, so oh well..as if my business did not matter to them. I saw the mechanic take multiple breaks. Then when it came time to pay almost 3 hours after they took my car, gave me an attitude as if I was a pest at their business. AVOID at all costs! They overcharged me on the filter as well charging me for 2! Keep that extra money you crooks!!

Luis Castro

★★★★★

6 months ago

The best mechanic in Winston Salem and they have it done on time

Ghani LaReyna

★★★★★

a year ago

Best auto shop in Winston Salem. I reach out and they always respond they always have space for me to come in. They do awesome work! And they are welcoming very friendly HIGHLY RECOMMEND

Lorna Ritchie

★★★★★

2 years ago

I was traveling home from the beach when I got a screw in my tire on the interstate. I was loosing air fast. I found MLk and stopped. They said they could fix it. They did a fabulous job! Every one was so nice and polite! Great customer service! Thank you again!!!

K. Wilson

★★★★★

11 months ago

These guys are good at what they do. I had trouble with my car twice for two separate problems, and both times they got me back on the road with no worries.

Zanasia King

★☆☆☆☆

2 years ago

Went to get my tire changed and there card reader wasn’t working. Instead of calling the operations system like the machine told them to they tried to force me to leave something of high value and go to the atm. When I said I didn’t have anything to leave they tried to send me to the store with one of their workers. After I told them I wasn’t comfortable as a black woman being in the with strangers they took the tire off. Through out the encounter they were very hostile and aggressive with me like it was my fault that their machine wasn’t working. Nothing about this visit was professional and all this happened after I waited 30 mins to have my tire changed. I have been here plenty of times but I can promise you I will never be back!

Calvin

★★★★★

2 years ago

Great Service, amazing help. Had to get a car inspected since the car sat for awhile(new owner)

Jonathan Bishop

★★★★☆

8 months ago

Omar is a super nice guy...customer service and organization is sub par communication is not so good...I spoke to a gentleman on the phone to get my car looked at he said bring it in...when I got there I can tell Omar was not in a good mood he told me he wouldn't be able to get to my car after one of the guys told me to bring it in and I drove from pilot MTN smh...Omar is way to emotional I think to be dealing with customers...he is a very emotional guy and very moody...

Elizabeth Norman

★★★★★

2 years ago

When I tell y’all these guys are the best, it is an understatement. They look out for us every time something happens with our cars. We trust them and go to them for all of our mechanical issues. They have the best prices in Winston salem and the best customer service! They remember you and treat you so kindly. We really appreciate Omar, Sammy, Kenneth and all of their amazing mechanics! Thank you guys! And if I could give you more stars I would!

Amber Brent

★★★★★

a year ago

Cannot say enough good things about this shop. I have been there for multiple things (tires, radiator repairs, to recently brakes and an oil change) they are very honest and dependable. Customer service is great they are very prompt and meet you at your car as you pull into the parking lot. These guys are my go to! Thank you Omar and Sammy for always exceeding my expectations.

Margaret Hickman

★★★★★

8 months ago

Very pleasant staff. Head of the shop wants to make sure you are satisfied. If they don't have it they will get it. Prices are VERY reasonable. I HIGHLY recommend them.

Travis Stokes

★★★★★

6 months ago

Best place in town! Great ppl Great service very reasonable priced fast n speedy service..10 out of 10 Recommended

Michelle Campbell

★★★★★

5 months ago

I give them more than five stars they are a very polite helpful Omar help me with my car I wouldn't be taking my car anywhere else except it to thrm beyond to help me out

S L

★★★★★

3 months ago

These two brothers are honest and hardworking. I really enjoyed the quick turnaround and they are so helpful. If you are looking for honesty and an easy process this is it! Highly recommend

Catrice Chestnut

★★★★★

6 months ago

I’ve been coming to MLK for over 6 yrs now. This is the best place to come for inspection tires for me hands down…. Believe me I’ve done my shopping around. These Men are very professional well spoken and have always catered to my needs with my vehicle . If I could give them 20 stars they would get 20. I’ve never been disappointed with their work or their prices. I promise you won’t be disappointed.

Cortney Davis

★★★★★

2 months ago

I had a great experience at this dealership. Sammy worked hard to get me the best rate possible and made the process smooth and stress-free. The car was super clean and ready to test drive when I arrived. I truly felt like I was in good hands from start to finish. Binky, the shop cat was an adorable bonus! Highly recommend!

Kiana L

★★★☆☆

Edited 3 weeks ago

Ive been coming to MLK auto since they opened up, I remember when the spot used to be sugar bears. Ive never had an issue always top notch service. Seen techs come and go but owner always was on top of his craft. But my last service will be my last service here. Quality and speed have diminished poorly here. I was very patient the first half with understanding they needed to run to the auto parts store for parts to complete my rim and tire exchange. We agreed the tires that were placed were too small so swapping to a bigger set would benefit me, again in agreement with the work. If I would have know that doing the same job in reverse would take longer than the first time and you already have the parts unlike the first round, wouldn't have came back. Literally cost me money waiting around. I had to callout of work because my car was kept overnight and i wasnt communicated that at drop off that my car wouldn't be worked on same day. I truly hope you find your mojo the shop used to have back again. (Message back to owners comment to my review, i dropped my vehicle off at 3:45, there were 2 cars sitting there, only two people and a waiting room, and y'all didn't realize I was sitting up there the whole time watching you guys move a couch around out of the waiting area, laughing and carrying on while my car was just sitting there and I have active dashcam, video recording, 24/7, my car sat there, and then y'all pulled it in when y'all were leaving, and you guys left early, you guys closed at 6. Left at 5:40. I'm not trying to call you guys out and argue just pointing out the obvious. Service has diminished. It's okay, every business has their ups and Downs. I was just pointing out what I went through. Maybe it will influence you guys to work like the old days. Not every customer posts a bad review on you guys they just spread the word which hurts more. Ive been laughed at that I still get simple work done here and there's better competitors, I chose here cause of the owners positive energy every time I have visited. That hasn't changed, but the quality of service has.) Thank you.