Flow BMW - Service

Dio Hdez

★★★★★

Edited a year ago

Honest Service, and knowledgeable personal.

Causa Sui

★★★☆☆

2 years ago

Basic BMW dealership. Nothing stands out.

Becky Candelora

★★★★★

a year ago

Great customer service.

Monteze Wilkins

★★★☆☆

7 months ago

Slow and expensive

Hiawatha Withers

★★★★★

3 years ago

Great service very professional the best of the best the X7 bmw is very nice.

Horst Joseph

★★★★★

4 years ago

Flow BMW has been taking great care of my car for many years.

Sharon Stevens

★★★★★

4 years ago

Made my service appointment. Got taken care of by courteous service representative name Parker. Car washed and looking good!😁

Suzann FanFan

★★★★★

a year ago

Knowledgeable, friendly, and professional. A great experience. Adam was especially helpful.

Trisha Whisnant

★★★★★

2 years ago

They took care of everything I needed. There was a scratch on the side of my truck that I didn’t see before. I’m thinking it’s because the steps were out and maybe they ran it through the wash and the side brush tipped over and scrape the paint that’s the only thing I can think of not a big deal it wasn’t real bad.

HotRod English

★★★★★

2 years ago

Great people Great service. Crown Bmw is closer. I will make the drive to Flow . We'll worth it. If you want a service dept that will communicate with with return calls . Calm Flow they are great.

Deborah Wright

★☆☆☆☆

a year ago

First off…I am a woman. I took my car to Flow BMW in August of 2024 because my air conditioner stop working, almost 2 weeks and $11,000 later I picked my car up after they replaced things including the water pump and made recommendations for things that had absolutely nothing to do with the reason I took the car there. I know without a doubt it was not $11,000 worth of work but warranty covered most which they knew so I gladly paid my part and took my car thinking all was good until February 5, 2025, less than 5 months after they were paid $11,000, my engine overheated on the highway and all the coolant leaked out. The car was towed back to Flow. John Brinson, service director, banking on me being stupid, attempted to convince me that the new issue had nothing to do with the previous issue to no avail. They replaced the damn water pump, what reputable mechanic would replace a water pump without replacing the thermostat, which is what had to be replaced this time. THEY ALLOWED A WOMAN TO TAKE THE CAR FROM THER SHOP FOUR MONTHS AGO WITH A NEW WATER PUMP AND THE ORIGINAL THERMOSTAT EVEN THOUGH THE THERMOSTAT HAD THE SAME LIFE AS THE WATER PUMP THAT THEY REPLACED. They knew the car would be back shortly hence another very large payment from the warranty company. Never mind the fact that it inconvenienced me. VERY SHADY!!! Women and those who know nothing about cars… I don’t recommend them but if you must…they see you coming…do your homework first. I am definitely taking this up with my warranty company and allowing them to know that they got scammed.

Javier Hernandez

★★★★★

5 months ago

I have only taken my car to this dealer twice in the past year: yearly oil change and a sensor replacement. In both occasions the service staff has been first rate. Very attentive and responsive to my needs. The mechanic always provided a video review of the problem and the proposed solution. Then simply waited for my approval to proceed. Yes, they have their own app that allows constant communication. All service departments should do this. Because of my extended distance a loaner car was also provided. So if you can afford the high cost of servicing a BMW, the most reliable of the German brands at the moment, then I highly recommend this dealer. Feel free to contact them and schedule an appointment.

Al Brodnax

★★★★★

4 months ago

Outstanding Service at Flow BMW Winston-Salem I had an excellent experience with the service department at Flow BMW in Winston-Salem. My service advisor, Tyrone, went above and beyond to make sure everything went smoothly from start to finish. He kept me updated throughout the process and made sure I understood all the details of the work being done. While my car was in for service, they provided me with a 2026 BMW X3 as a loaner, which made things extremely convenient. The technicians also went the extra mile by identifying another issue that needed to be resolved — something I wouldn’t have noticed otherwise. I really appreciated their thoroughness and honesty. The entire experience was professional, efficient, and stress-free. Thanks to Tyrone and the Flow BMW team for delivering first-class service. I highly recommend their service department to anyone looking for quality care and great customer support.

Ronnie Tysinger

★★★★★

a month ago

I had an outstanding service experience at Flow BMW in 2026, and especially want to recognize Nikki Stallard, my Service Advisor. From start to finish, Nikki was professional, knowledgeable, and attentive. She kept me fully informed throughout the process, clearly explained the work being done, and made sure all of my questions were answered. Jonathan Stallard was also helpful with Apple CarPlay set up. The entire Flow BMW service team was efficient and courteous and the work was completed on time as promised. It’s clear that customer satisfaction is a top priority at this dealership. I highly recommend Flow BMW and Nikki Stallard to anyone looking for exceptional BMW service. This was a five star experience in every respect.