Parkway Ford Service Department is a leading Car Repair specialist serving the Winston-Salem, NC, Winston-Salem area. They provide a wide variety of solutions, including Auto repair shop, Auto air conditioning service, Auto glass shop, and other Car Repair tasks. Boasting a solid 3.4/5 rating from 14 verified reviews, their reputation precedes them. As a locally-owned business in Winston-Salem, NC, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Winston-Salem, NC.
Map is ready to load
Click the button below to
display the interactive map.
Great service, a little slow but great service.. Good people willing to help in any way they can..
Andy Young
★★★★★
4 years ago
Fixed right and fixed fast, and that saying allot in the current world we live in with parts and labor shortage. Jason got us in and out ins timely manor.
Stan RIDDLE
★☆☆☆☆
a year ago
I called twice for this phone call. Both times I was told I would be called back, but I haven’t received a call. Normally the service is good, but I was forgotten this time.
Nicholas Hooker
★★★★★
4 years ago
Always an easy experience at Parkway Ford. No matter what services are being supplied everyone is always friendly and helpful. Highly recommend this dealership for any service.
Gina Smith
★☆☆☆☆
3 years ago
TERRIBLE CUSTOMER SERVICE. WILL NEVER RETURN. Car passed inspection for the past 2 years and passed right after i left your less than reputable establishment....do not accuse others of being fraudulent... no safety is at risk..get real!
John D. Gibbs
★★★★★
3 years ago
Drew is the man! He is always attentive and gets the job done. Everyone there is very friendly. Always have had great results as well.
Scott W. Dickinson
★★★★★
a year ago
Excellent customer service. Dealers are expensive service but since this was a recall it was free. Able to get same day appointment, repair done quickly.
Vest
★★★★★
2 years ago
Truly the best experience I have had at any dealership. Drew is the absolute best. It really changed my mind about dealing with a factory dealership for service. Well worth the cost. Thank you Parkway Ford!
Ian Dodson
★★★★★
a year ago
I was traveling to Winston Salem from Pennsylvania this past Tuesday for work. On my way down I had an issue with my F150. I got it over to Parkway Ford, they got the truck in same day, located the park and had it repaired in time for me to make it home as scheduled. The customer service was outstanding.
Richy Smith
★☆☆☆☆
Edited 2 months ago
I had a very disappointing experience with Parkway Ford’s service department, specifically with my advisor, Drew Hopkins. I had an 8 AM appointment and received no updates for nearly seven hours until I reached out myself. When I finally heard back, I was told they couldn’t find my warranty information — something I could have helped resolve earlier if I had been contacted in a timely manner. After spending hours of my own time tracking down my warranty details, I provided everything they needed. I was then told that if the advisor spent more than 15 minutes on the phone with my warranty company, I would be charged a $205 “admin fee.” When I declined that fee, the advisor assured me he would “take care of it,” but instead he never even attempted to contact the warranty provider. I was told my vehicle was ready for pickup — I only discovered it when I got in my truck and saw the check engine light still on. Because of this, I now have to take my vehicle to another dealership, costing me and my family even more time and inconvenience. I expected better communication and professionalism from a Ford dealership. Edit: I appreciate the dealership taking the time to respond, but their reply does not accurately reflect what occurred and leaves out several key issues that I raised in my original review. To clarify: • My concern was not about their policy on administrative fees. My concern was the complete lack of communication throughout the day, despite having an 8 AM appointment and receiving no updates until I reached out multiple times. • Their response suggests that I “declined to proceed,” but what actually happened is that I declined an unexpected $205 fee and was told the advisor would “take care of it.” Instead, he chose not to contact the warranty provider at all and never informed me that the repair would not be completed. • The dealership’s reply states that my vehicle was “made available once the agreed upon steps had been completed,” but I was never told that the repair had been stopped. I was told the vehicle was “ready,” only to discover on my own that nothing had been done when I saw the check engine light still illuminated. • Their response also ignores the fact that I spent hours locating my warranty information due to their delays, and that I had to take my vehicle to another Ford dealership—at additional inconvenience to me and my family—because Parkway Ford did not communicate or follow through. None of these issues were addressed before they “closed” my case, and none are acknowledged in their public reply. For anyone reading this review, I would recommend considering other Ford dealerships in the area. My experience with Crossroads Ford has already been significantly more transparent, communicative, and professional. I stand by my review and hope this additional context helps other customers make informed decisions.
Visitor Reviews
No reviews yet. Be the
first to review this business!
★☆☆☆☆ 
