Monro Auto Service and Tire Centers

Mandy Wee

★★★★★

a month ago

John & Luis (and team) are the BEST!!! Knowledgeable, caring, competent - we always start here if possible. It’s so rare to deal with people who care about your car as if it’s their own! Easy and quick also. Highly recommend!

corey mays

★★★★★

2 months ago

They got me in on the same day and took care of me, cost efficiently. Also offered me a great deal on tires, rotors, and brakes as a whole package. John is very knowledgeable of his craft as well as the other members on his team, Kyle being one of them. I am very grateful for my experience and I will be returning for future service.

Tim Hackman

★★★★★

a month ago

John and the crew here are the best at what they do. I’ve come here the last two years and get oil changes done and tires and things done to my car and wife’s car. They always take care of me. They are trustworthy and the best at what they do.

Donovan Hanney

★★★☆☆

a month ago

Went to this shop on Feb 7, 2026, to get an oil change, I made an appointment online and thought it would be maybe $50 to get it done. However when I went to pick it up they gave me a $110 bill. Now I called and asked how much it was going to be and they said it would be $50. So I was shocked to see the $110 receipt. I could’ve gone to another place and had it done for much less. They need to be a lot more transparent with pricing because I couldn’t find their pricing anywhere on the website. Will never pay that much again!

Willow Rey Dieffenbach

★★★★★

Edited a month ago

Luis & his team offer excellent customer service. This location has a friendly home town feel. Staff are very knowledgeable and professional. Excellent customer service!! I will definitely be returning for regular maintenance on my vehicle. Thank you Monroe!!!

Linda Espenshade

★★★★★

3 months ago

I was in a hurry to get my oil change done on a snowy/rainy day and the staff worked quickly and efficiently to meet my time crunch. It was especially impressive since I was just a drop-in customer.They also looked out for my bottom line by giving me oil options. I was very grateful for their adaptability.

Aksel Landis

★★☆☆☆

4 months ago

Service was fine, however they do massively upcharge for tire changes when you bring your own tires in. Was about $43 a wheel for a standard mount without tpms which is outrageous. Definitely go elsewhere if you buy your own tires. They also didn't provide valve caps and scratched the rim where the old weight was glued. Doesnt bother me but for that price it should've been a given.

Shakira Collet

★★★★★

3 weeks ago

I went twice to this place. They were amazing, treat me well, explained everything I needed to get done. And the stuff they couldn’t get done there, they recommended some places around. Thank you !!

William Deats

★★★★★

2 months ago

My tire imbalance light came on during my commute to Lancaster from Allentown. I stopped into the Monroe in Lancaster without an appointment. They got me in right away and patched my tire. I really appreciate how quickly they repaired the tire.

Justin Hertzog

★★★★☆

a month ago

Good shop the guys are great and they do good work. Only problem I had is they had to replace my front brake pads and they were $150 not including labor.

Reuben Anderson

★★★★☆

2 months ago

They fixed my tire pressure sensor but couldn’t seem to figure out why my other tire was leaking. So they said they reset the bead or lubed it up and that did seem to fix it. It was great they fixed it but a little disheartening hearing them say they didn’t know what the problem was

Christine Wardrop

★★★★★

3 months ago

Totally enjoyable experience. Made appointment on line, greeted warmly at the service desk, oil changed in a timely manner and car was pulled to front door for me. I left smiling! (doesn't happen many places!)

S

★★★★★

a month ago

Great service! - but the new calling system is shitty. Quit outsourcing calls it's frustrating. I always ask for someone in the store when I call in.. other than that reasonable and great work by the shop technicians

Barry Parsons

★★★★★

2 months ago

Set an appointment. Arrived on timeband took the car in quickly. Completed the work and out the door to get on with a busy day. Can't expect to go any better. Thank you!!

Samantha Walker

★★★★★

6 months ago

Outstanding service! Repairs process was seamless from drop off to pick up. John did a wonderful job addressing all of my concerns and providing honest feedback/explaining exactly what was done. Will definitely be using them in the future and highly recommend!

Will White

★★★★★

2 months ago

John and staff are great to work with, they go above and beyond to get the job done. They are very knowledgeable and never sell me something that doesn’t need done.

TB

★★★★★

6 years ago

I have just returned from my second visit to this service center. I like to install aftermarket performance parts on my cars and maintain reliability. After my first visit, I felt very comfortable with the staff. I enjoy talking about cars and I was impressed with their knowledge and honest opinions. This shop stands apart from other service centers which are noticeable when speaking with the technicians. I don't want to take my vehicles to a place that hires anyone with certification, this shop chooses wisely to make certain that their technicians are passionate about what they do, this has led to my second visit. When I spend my hard earned money on a car, it's important that it is cared for properly, not only for the long life that we hope to get out of the vehicle, but also for the safety of our loved ones that commute and travel with us. Other people have mentioned that the price is cheaper at Monro, this may be true, but what really matters is the quality of work. We all have choices when deciding who will service our vehicles. I could have taken my vehicle to the dealership that suggests they are the best because they are certified to work on certain vehicles while trying to beat the suggested time to complete a given job so that the mechanic can make more money by performing faster, even at the cost of customer satisfaction and safety. Instead, I made my decision to go to “Monro Auto Service And Tire Center”, where I know the mechanics will take the time to do the job right. We sometimes spend days making sure we make a rational decision when purchasing a vehicle, I want my automotive technician to care for my car the way I trust a doctor to care for my family.