Monro Auto Service and Tire Centers

Fran Sidoti

★★★★★

a month ago

Excellent service, great work, reasonable prices, dedicated professional staff who explain things and really help you

Sarah Hoffman

★☆☆☆☆

3 weeks ago

Honestly not a great experience. On top of a disappointing interaction when I got my car back and it stunk like they were smoking cigarettes inside my car.

Antonio Keller

★★★★★

2 months ago

Was there for an inspection, staff was super friendly and completely transparent. They informed me exactly how things looked and complimented the state of my vehicle

Emily Londos

★☆☆☆☆

2 months ago

The website offered me an appointment time of 6:30 pm for an inspection, so I took it. I received a first email saying the appointment was scheduled, and then I later received a second email specifically saying the appointment was confirmed. When I arrived, I was told it was too late to perform the inspection. The person at the desk said they have tried to contact corporate to fix this website error, but I’m leaving this review to warn other potential customers not to take offered end of day appointments so that you don’t experience the same frustration and inconvenience that I did.

TJ Carpentier

★★★★★

a month ago

They provided an efficient NY state inspection of my 2010 vehicle. No bs and no unnecessary upsells. They also got me in fast. 10/10

Tom Drucker

★★★★★

5 months ago

Anthony was ready for me at 10 am per my appointment. It took less than an hour for my NYS inspection. Crystal was pleasant & prompt as she checked me out. Another great experience at Monro Glenmont.

Clyde Marl

★★☆☆☆

3 months ago

Sent my wife home with 3 tires the right size and one too big.. was clearly rubbing and making noise. Incredibly obvious and visibly different than the rest.. 🤦

Donald Telford III

★★★☆☆

2 months ago

Went to Jiffy Lube to get just a simple tire plugged to technician that came out to my vehicle of what tire it was and that it was losing pressure. Technician is that OK after sitting inside for 20 minutes my vehicle was rolled out front and technician said everything was OK and they refilled tire with pressure. Technician also told me that that location they do not patch or plug tires which in my point of view was a complete waste of my time there usually don’t have any other issues. Just wish there was better communication.

L Smith

★★☆☆☆

2 months ago

This rating is based strictly off my last experience as previously I never had any complaints. Last time was an off day for them for sure. Went for an oil change/tire rotation which would also have a courtesy brake/battery check. It took a while for my car to get into the bay but once in, it got out pretty fast. Now I was heavily pressed for time so that could be a positive but the negative was it was almost certain they didn't perform everything expected. When Crystal called me up, she told me that they couldn't get the filter off my car due to the dealership putting it in too tight but they did change the oil. I understood and was just thankful they didn't break anything trying, and then talked about that while I paid. Then I asked if they did the tire rotation as well, and the mechanic was standing right next to her with what should've been a "yes" but instead looked off guard we'll say. Crystal then looked at the work order and saw it on there to semi confirm it happened. Again I needed to pick up my kids so I just wanted to hit the road but should've pressed them on the spot. So I get in the car and notice my wheel locks are on the floor versus the seat where I had them so I guess they did rotate the tires. Here's the thing though, I undoubtedly need new brakes or at least would've been given a quote and recommendation to set something up in the near future. That didn't happen so a brake inspection didn't happen which would've been automatic if they already had the tires off. You see what I'm saying here correct? Again I've always liked the place and both Anthony and Crystal are easy to call and actually talk to a real person, as well as being transparent with pricing. I myself will give it another shot most likely and this isn't a "stay away from those crooks" intended post. I didn't pay for any services I didn't receive, I just didn't get what was expected and asked for in the case of the tire rotation I believe. Hopefully just an off day again. Happy New Year to all!!

Melissa Mertz

★★★★★

a month ago

Contacted the store today, last minute, due to some ABS, traction, and 4WD lights on my dash; nervous and not expecting this to happen Anthony offered to take a look at my car and see if he could diagnose the situation and asked me to bring car right over. That was utmost customer service and I greatly appreciate that assistance and peace of mind! Thank you Anthony!!

Deanne McNamara

★★★☆☆

a month ago

Yikes! Monroe has a "call center" now. We were not informed that we reached a call center and thought we were reaching local staff as usual. The call center quoted us an incorrect price, and on top of that said there was a "coupon" rather than a rebate for the service we received. We were surprised to receive our incorrect bill for a higher price than quoted and additionally no coupon deduction. We were told that the local service center is not responsible for incorrect information provided by the call center. We didn't know we reached a call center! We would have gotten a better price from our Honda dealership with no fanfare or rebates! We have been using Monroe for 26 years and felt trust. This is our first true disappointment. I hope Monroe Corporate hears from people and makes changes. Customers should know they are not speaking to their local service center!!!

Ralph Rio

★★★★★

Edited 2 months ago

Quality work, reasonable prices, and competent staff. Been going to Monro in Glenmont for 25 years and have been delighted with the service. Several times they could have snowed me into a much more expensive repair, but they offered a more reasonable solution that worked. This honesty has brought me back to this Monro location repeatedly and recommend them to friends. Both of the service managers, Antonio and Crystal, are knowledgeable and able to explain what work is needed and why.

Chris Hughes

★★★★★

3 weeks ago

To Whom It May Concern: I wanted to write a formal email regarding Anthony Decurtis, he is the Manger at the Glenmont location. Anthony was very knowledgeable and took the time to explain defects with my vehicle. I appreciated that Anthony was willing to work with me and gave me a great experience.

Grace Bachman

★★★★★

a month ago

Great work and customer service. Appreciated the time they took to explain everything to me, and a family member via phone, which I appreciated them doing. The manager stayed late to complete the service the same day. Have gone to this location a few times with good results, would recommend

Tricia Hertz

★★★★☆

3 weeks ago

I started my oil changes on 2 vehicles a couple years ago at the Glenmont Monro location. They found several valid repair needs, including struts and a leaking oil pan. I trust the general repair technicians and the inspections. The scheduling/mgmt has been smooth. It is a great team, thanks!

Chris LaBarge

★★★★★

a month ago

I always feel in good hands coming here. It's hard to find a shop that is consistent and trust worthy... but I am happy to say that this is it. They are always very transparent, calm, and speak in layman's terms. I honestly look forward to bringing my vehicles here, because it's always good experience. I don't know if I can say that about any other service. Keep up the good work!

Ss Ss

★★★★★

a month ago

I’ve gone here multiple times for multiple things and have always had a great experience. Anthony is wonderful. He goes above and beyond and is always very nice, upfront and honest. He treats everyone that walks in the same. I was able to make a same day appointment over the weekend for an oil change and my tires. I was so happy to get it taken care of and on short notice. This is a great location, highly recommend!