Moses AutoMall Of Huntington

Destanee

★☆☆☆☆

3 months ago

Don’t take your vehicle here unless you enjoy wasting your time. This service department clearly could not care less. Every single visit, it’s the same tired line: “We’re too busy.” They’ll tell you to bring your car on a specific day, you rearrange your whole morning, show up late to work, and then — shocker — they suddenly “don’t know” when they’ll even look at it. A week? More? Who knows. So why bother telling me to come in today if you had zero intention of touching it? There’s absolutely no guidance, no communication, and definitely no urgency. They give you a deadline to get things fixed, then conveniently push you out past that deadline so they don’t have to lift a finger. For three weeks straight it’s been nothing but excuses: no parts, no workers, come back later, maybe next week… it never ends. They keep pushing things back like it’s a sport. At this point I’d rather take my car literally anywhere else. This place has been nothing but a headache, and it’s obvious they have no interest in actually helping customers or getting anything done in a reasonable amount of time.

John Harris

★★★★☆

4 months ago

Everyone was courteous and polite, and the lounge was very nice and comfortable. I feel that the recall work was completed in a timely manner and the staff handled themselves professionally. However, I walked out and looked at the new trucks while waiting and I was surprised that no one came out to see if I was interested in buying one. Overall it was a good experience.

Blade

★★★★★

3 months ago

It was a pleasure doing business with Don Pruitt, and appreciate him on The 2025 GR Corolla I purchased from him. Kindest and Best Salesman to exist he was very helpful.

Tanya Call

★★★★★

9 months ago

Don met us on the parking lot ready to sell a car! Travis the manager was available for questions and concerns that we may have had, and Steve was pleasant and willing to help. We appreciated the hospitality and quick service!

John Mathews

★★★★★

8 months ago

Recently bought a 2023 GMC Yukon Denali with 4000 miles on it and I am loving it . Jackson Moses IV is easy to talk to and answered questions I had , I highly recommend checking Moses out when buying a vehicle. I really appreciate everything thing he did for me.

Ben Newlon

★★★☆☆

a month ago

I had a leak in my 2025 GMC transfer case rear output seal, under warranty. The good: they had the part in stock and replaced it the same day 👍🏻 👍🏻 The bad: Moses took 3.5 wks to get to my truck. Also, I can understand the need to test drive a vehicle once fixed to see if all is well, but that should be only 5+/- miles. Moses put a full 35 miles on my truck when they had it, which is total BS. My truck was not there so that you could drive it across town to lunch/run errands, etc. It was great that they fixed the problem same day, which was surprising, but the 35 additional miles on my truck was taking advantage of a customer.

Andrew Prentovic

★★★★★

a month ago

Great experience. Got a car delivered from West Virginia to Cincinnati Ohio. Garret did a great job keeping me updated, sending pictures/videos, answering any question I had. I went to several car lots locally but got the best service from Garret and Moses.

Ann Blankenship

★★★★★

6 months ago

Sean was very helpful and accommodating with the purchase of my new Nissan Rogue Platinum. He listened attentively to my specific needs and did his best to steer me in the right direction. Steve, the Nissan Sales Manager, worked with me so that I was able to purchase my new vehicle. I highly recommend Moses Nissan for your vehicle needs.

Christopher Sutton

★★★★★

2 months ago

Adam Blake was excellent to deal with. I was coming from a large distance but was specific in our needs and they had the car we needed. Adam communicated promptly and was honest with his assessment of the vehicle knowing I had a distance to drive. The entire team made the process very smooth.

Adam Elkins

★★★★★

a month ago

Adam was great to work with. Fast efficient and a great vehicle. Best experience I’ve ever had purchasing a vehicle in 10+ interactions over the years. Strongly recommend the Team at Moses!

Lynette B

★★★★★

3 weeks ago

Pete who was in the Nissan intake bay was very informative in explaining.would answer any question I had. They had to keep my car over the weekend he automatically had everything set up with a loaner car. Great experience with Moses would highly recommend . If I could give a 10 rating to Pete would do,🙂 couldn't ask for better or friendlier.

Kathy Palmer

★★★★★

a month ago

My experience of purchasing a new car from Moses Auto Mall was quick, professional and pleasant. When I arrived (after notifying I would take the car) the paperwork was in order , the car was upfront, beautifully detailed and all ready to drive. Katrina, my salesperson was lovely. She patiently walked me through the many features of the car, and helped me set up the app and music. Giving me her card, she assured me if I had any issues.or problems to call. I was treated with respect and with professional concern by everyone at the dealership through the entire process and I can whole heartedly give them an endorsement.

Bruce Fizer

★★★★★

2 months ago

My experience with Moses Nissan was fantastic. Garrett was most helpful with the purchase of the vehicle we chose. He answered all of our questions and seemingly went out of his way to show and provide the extras we wanted for the SUV. Looking forward to any more services they can help us with in the future. For my wife and I, it was first rate service.

Ethan McNeely

★★★★★

3 weeks ago

The transaction was amazing. The people there are great people. If you go looking for ANY vehicle there look for Adam Blake. He is certified for the whole lot so he can help you with any vehicle there. He helped me through the whole process, and he was a genuine and amazing guy. The dealership and especially Adam gets 5 stars hands down.

Danielle Montgomery

★★★★★

a month ago

We made a last minute decision on a Saturday to make a two hour drive to Moses Automall after test driving cars all day close to home. Nothing was fitting the bill for us. My husband called Moses Automall and talked to Jonathan about my Jeep. We didn’t want to make the drive if it had sold. Jonathan kept open communication with us during our trip letting us know it was still available. When we arrived he had it gassed up and ready for us to test drive. Jonathan and the finance crew were very patient with us and stayed late to make sure we were taken care of! Thank you all for everything! I love my new Jeep!

Christopher Henson

★★★★★

a month ago

Was the first time I had been back in service since the remodel. The people were profesional, nice, and they did a fine job on my oil change with multipoint inspection. I thought it took a bit longer than it should with the car being back just over an hour, but that is my only complaint. Ill be bsck if I ever need something that I cannot do as I typical do my own oil changes. I could not do so myself as the crappy weather we had in the weeks prior prevented me from doing so.

Marsha Dotson

★★★★★

2 weeks ago

This is my 4th vehicle purchased at Moses. I’ve always been satisfied beyond expectations with the entire process. Beginning to end smooth and effortless on my part. I told what I was looking for in no time I received choices right in front of me. I picked the one I wanted. They did everything else. I got a call saying it was done come and sign and I drove home with my vehicle. I would recommend Moses Auto Mall for your next vehicle to anyone. Buying a vehicle has never been so convenient.