Goodyear Auto Service

Daniel F

★☆☆☆☆

a year ago

An absolute nightmare of an experience. I had a 1:30 PM appointment and I left at 4 PM for a simple oil change. Elderly gentleman working at the front desk is not friendly at all. He should not be the one taking care of guests. They attempted to charge me additional fees that were not originally quoted and then they went and put the wrong mileage on my oil change sticker.

Justin Evans

★★★★★

2 years ago

Quick, efficient, professional, and very kind. Went in for a state inspection and it went incredibly well. Dennis was also incredibly helpful when taking my information in preparation for the inspection, and was kind enough to joke around with me after I kept grabbing things they were suppose to keep for the inspection. Thankful they had coffee and water so I could wake up! Will be a returning customer, for both inspections and anything else that may happen to my vehicle.

Keith Hunter

★☆☆☆☆

a year ago

This review is from the experience of a white man and a black woman who happen to be husband and wife who visited this location, one day apart. Parts needed to be delivered to this location, and I, a white male, and Air Force veteran delivered some parts to a gentleman at the counter. I advised that a signature was required. He gladly took my phone and signed. A very pleasant experience. Fast forward one day and my wife receives an order for parts to be delivered to this location. I am driving her by the way. She is a black woman who happens to be a decorated retired law enforcement officer and a college graduate. The same man who was nice to me is at the counter. My wife asks for a signature and he rudely tells her that “we don’t touch peoples phones” and told my wife to sign herself using “a small cursive letter a”. My wife, a tough retired cop came out almost in tears. I had already explained that they would need a signature. I had told her how easily I completed my order the day before. Your employee was being racist plain and simple. I hope you see the other reviews on this site. I hope someone at the corporate level sees this. Your company is a world class company and this employee does not represent your values. African Americans need to be aware of this when visiting this location.

Tony Tubbs

★★★★★

11 months ago

It's always nerve-wracking when going into a dealership with a 20 year old car! But I needed it to get to a brand new job. I had just started, 1200.00 later. My problem was solved, and I was on the road again, it was extremely important that I not miss anytime from work, I want to thank the staff there for explaining everything and helping with finance as well 🙏

Margaret Capehart

★★★★★

2 months ago

Transparent about the pricing, explanation work being done to the car, and completed it quickly.

Kayla Barber

★★★★★

2 months ago

Super friendly service and always willing to help and explain options!

Brianna Stowasser

★☆☆☆☆

a year ago

I had made my appointment two weeks ago set at 8:30am for tire installation of four Goodyear Assurance All-Season tires. Upon arrival I was told the tires I had requested two weeks ago were not available and was immediately offered a more expensive tire. I had to base my purchase solely off of what they had in stock, not off of what I truly wanted. I ended up having to settle for a Cooper brand tire, which I did not want but had no other choice other than spending an additional $120 that I had not accounted for. With making an appointment TWO WEEKS ago should have been ample time to order and receive the tires I requested. Someone finally came to give me an update and stated they were just then getting ready to do the alignment check, although they had my vehicle in the garage for two and a half hours already. Around 11:30am another gentleman comes to me and gives me a sales pitch on the 3 - year alignment program and said the alignment might take another hour or two, to which I declined and asked for my vehicle back. Finally after several hours I left, without an alignment, and went straight to National Tire and Battery in Barboursville. I was taken care of in about an hour and much more pocket friendly than Goodyear. For anyone reading this, go ANYWHERE else.

Nathan Gorby

★☆☆☆☆

11 months ago

Went there for a state inspection not only was the dude on the phone pushy about getting are car out there after he put a rejection sticker on it for lights out that are not out and 3700 worth of stuff that was wrong and some of which had not one thing to do with state inspection. 400 dollors for a 65 dollar part at any place in town . Yeah just down right way out of line on trying to upsale us on lies and greed . I would not buy a donut tire off this place fr bad business on a working man .

Jacob Chapman

★☆☆☆☆

11 months ago

I recently went in for a simple balance and rotation on my truck as well as a state inspection. Waited over two hours for these services to be done and was told that my lug nuts were stripped (something they did) and my overhead brake light was out. Shaun tried to charge me a ridiculous amount for the lugs and over $500 to replace the brake light. Super dishonest business and dishonest people trying to rip off someone who has been going there for years. I will no longer recommend this place to any friends or family.

World Traveler

★☆☆☆☆

3 months ago

Go here if you want to pay more! I quite literally heard the service manager tell the mechanic make sure the bill's at least $500.

T Mat

★☆☆☆☆

7 months ago

Beware of taking your car here for an inspection sticker. Was told I needed brakes, for over $700. Put a rejection sticker on my car…took it straight to another shop to hear my brakes were fine and we got an inspection sticker. 5 red flags for this place… $359.00 for just brake pads, that cost $60 at autozone.

April Blond

★☆☆☆☆

8 months ago

Review for Goodyear Auto Service Center #6325 – July 26, 2025 I was very disappointed with my experience at this location. The estimate I received was outrageously high, and to make matters worse, I was hit with a surprise $229 fee just for having my car looked at. I understand that diagnostic fees are common, but this charge was never clearly disclosed up front. That lack of transparency felt misleading. I won’t be returning, and I wouldn’t recommend this location based on my experience.

H K

★★★★★

7 months ago

Highly recommend. I was in town and punctured my tire. I was able to make it to the shop before running out of air. The staff was professional, friendly and handled my stressful situation promptly. I was back on the road in an hour. Excellent service!

Judy Schroeder

★★★★★

7 months ago

These guys were amazing. They knew we were just off the highway so they took it in right away to check it over, make an easy repair & send us off with great service & a great price. Thanks!!

Judy Giordano

★★★★★

a month ago

Jeff is a very pleasant and helpful guy. Trust him to do a good job for what is needed 👍

Patrick Hale

★★★★★

2 months ago

Fast. Polite. Quality. Can’t complain about anything and plan to return when I have car issues in the future. Highly recommend.

Michaela Lambert

★★★★★

a month ago

I came in for a state inspection and the workers were very kind and helpful, getting me in the same day while they were already busy. The gentleman working the front was very courteous and polite, working to keep everyone waiting and coming in taken care of promptly. The workers who handled my inspection found a light needing replaced and it was reasonable to have done with the part, labor and then the inspection itself. I'd recommended and hopefully will be back in two years when it's due again!