Mossy Nissan El Cajon

Anthony Boghosian

★★★★★

Edited a month ago

I recently purchased a 2020 Nissan Pathfinder from Mossy Nissan El Cajon, and the experience was outstanding. Jaeden Serrano went above and beyond to help my family throughout the entire process. He was patient, knowledgeable, and genuinely focused on making sure we found the right vehicle. Thanks to his professionalism and care, everything felt smooth and stress‑free. We’re very happy with our Pathfinder and highly recommend Mossy Nissan El Cajon — especially if you get the chance to work with Jaeden.

Babsie boop

★★★★★

2 weeks ago

Great customer service. They keep you updated on everything from time of completion, to needed services, to upcoming services needed, so you can plan ahead. The car is always spotless upon delivery. The dealership is clean and accomodating if waiting for your car.

Dusty Tabor

★★★★★

2 months ago

Mossy Nissan El Cajon’s service dept is awesome! Sarah T. always takes great care of me when I bring our car in for service. She goes above and beyond. She is such a pleasure to work with and makes the experience painless. I make a point to always request her as my service advisor. I also love the new technology they send you with audio-video footage of your vehicle from the technician working on you car explaining what he’s inspecting & the condition of each part. It’s proof they are actually doing what they say because you can see & hear it directly. Thank you !

Brandon Enriquez

★☆☆☆☆

3 months ago

Probably the worst experience I had with a dealership. I should have known better to buy a car and trust the integrity of a “big name” dealership. I bought a used car from these guys a little less than a month ago and trusted them solely based off the integrity of the word. MISTAKE #1. I realized after the car was purchased that not only were 3/4 tires really worn out but they were mismatching. When I requested service reports they could not provide copies but the car said it hasn’t been serviced in 8000+ miles. I really tried to reach out when the car was making funny sounds from the brakes and tires; and copies of the previous service reports were suppose to be sent to me but NEVER did. My salesman was nice, I really did enjoy him but when I did reach out about my issues he told me to visit the manufacture for assistance with my window not rolling up properly. Like I said I trusted their integrity but PLEASE STAY AWAY FROM THEM WHEN BUYING A USED CAR. Now the manufacture of my vehicle is telling me to go back to the dealership to have them pay for the cars faulty window as they bought it as is and it was their responsibility to get it fixed before selling. The tires? Will need to be replaced this month and the reversing squeaking/:scraping sound is only getting progresslvily worse and there’s 0 accountability from this dealership. What a nightmare. My salesman was Austin

Jen

★★★★★

a month ago

I wanted to leave a huge thank you to Karl for his help during my car search. Although I ultimately found a specific vehicle at another dealership that met my very niche requirement, Karl was easily the best salesperson I encountered during my entire process. He was friendly, engaging, and worked tirelessly to find a car that fit both my budget and my specific needs. He never made me feel pressured and was genuinely invested in helping me find the right fit. If you're looking for someone who actually listens and treats you like a person rather than just a sale, go see Karl at Mossy Nissan of El Cajon!

Luis Vargas

★★★★★

5 months ago

Exceptional Service at Mossy Nissan El Cajon (Highly Recommended!) As new residents to the area, we were on the hunt for a trustworthy dealership for our car service needs. After seeing the consistently high praise on both Google and Yelp, we decided to give Mossy Nissan El Cajon a try. We noticed many reviews specifically highlighted Service Advisor Sarah Tapia, so we made sure to request her when booking our appointment. We are so glad we did! Sarah and the entire dealership team exceeded the already high expectations set by their online reputation. Sarah was an absolute professional, providing clear communication and a genuinely positive experience. Beyond the stellar service, we were very impressed with the facility itself. The recently remodeled dealership has a beautiful, comfortable lounge and a dedicated working space. The location is fantastic, too, allowing us to easily walk and explore downtown El Cajon while our car was being serviced. We were truly pleased with every aspect of our visit. We've found our new go-to place for our Nissan Leaf and our go-to service advisor in Sarah Tapia. Thank you for such a welcoming and reliable experience!

Coley

★★★★★

3 months ago

I’ve bought many cars over the years, both new and preowned, and I have never had such an easy, positive experience as this one. Working with Jaeden and Derek was phenomenal, seamless and actually pleasurable…. Who says that about a car buying experience?! They were honest, professional, and bent over backwards to make the deal happen. Jaeden even delivered the car to us up in LA that same evening!!! I wouldn’t hesitate to work with them again. Truly amazing!!! Thank you guys!!!

Donna Phillips

★★★★★

a month ago

I am so thankful that Sarah and her team could get me in right away due to my car losing power when driving. It was stuck at 25 mph. They got me in did all point inspection, found the problem and resolved it. I am more than grateful to have received a rental car for a very important meeting that I could not miss that was at 1:00 p.m. I was able to return the rental car and pick up my car before 5:00. Thankful too ,my car was still under warranty. As it only had 17, 800 miles on it and the Cam sensor had gone out. I call that superb service! I just love Mossy Nissan El Cajon. Thank you very much, Donna

Monica Munoz

★★★★★

a month ago

Second time buying car from this dealer and location. After my car was totalled Brandone was super helpful from start to finish. Did not feel pressured or stressed and got me into a car that I love. Such a wonderful team to work with.

Rita Warren

★★★★★

2 months ago

If you want great service for your car or truck, I recommend Mossy Nissan in El Cajon. Their staff is welcoming and helpful. When a multi-point inspection of vehicle is done, you receive a video report of mechanic showing you every section checked. You can see for yourself if there is an issue or not & get it explained. The new showroom is beautiful! There is a full display of their line of vehicles outside. My new 2025 Nissan Rogue is quiet, smooth, cpmfortable. The redesigned engine which sounds small actually has excellent pick-up to get onto the highway. You will be surprised by the quality. See for yourself!

Mike Menchaca

★★★★★

a month ago

Came in for an oil change. Took a little bit longer than expected. No issue stuff happens in the automotive business. Sarah was the best to work with. Thank you for the awesome service.

Marilynn Cormier

★★★★★

4 months ago

I went into Mossy Nissan in El Cajon for service I needed on my car. They explained they were short staffed and it may take a little longer. The remodeling in the waiting room was so amazing. All of the staff were so friendly and engaged in conversation which made my wait time seem to go much faster. A big shout out to Sara who is always smiling, helpful and making sure I’m satisfied with the outcome of my car. Thank you Mossy you have a loyal customer.

Don Tashima

★★★★★

10 months ago

Mossy Nissan El Cajon has a great staff. Very professional and straightforward! They didn’t play the usual games of advertising one price but adding “dealer options” that added $$$ to the total price. I’ve been looking at various cars, new and used for approx 6 mos and happened to be in the SD area for business. I saw their advertisement for a Nissan Ariya on Auto Trader, made contact, asked them for a proposal and then visited their business. Jaeden Serrano was my contact. Jaeden was always straightforward and honest with me. If he didn’t have the answer, he got it for me. Jaeden has a lot of integrity! I trust him and that’s saying a lot! Thanks to all the staff at Mossy that assisted in various ways to make the transaction easier to understand, make me feel at ease and gain my respect! Jaeden may be getting another sale or two from family members looking to buy cars soon! Thanks to all that helped me on my special day!

Samantha Walker

★★★★★

5 months ago

I had such a great experience at Mossy Nissan thanks to Jaeden, Derek, and Kim! They made my Tesla purchase smooth, stress-free, and genuinely enjoyable. Everyone was super friendly, transparent, and went above and beyond to make sure I understood everything and got exactly what I wanted. I really appreciated their professionalism and great energy — you can tell they care about their customers. Highly recommend working with them if you’re looking for a seamless car-buying experience!

Alane Haynes

★★★★★

4 months ago

We have been a customer of Mossy Nissan for years and have nothing but good things to say about them. They are fair, professional and caring. In our most recent transaction, they went above and beyond our expectations. The service riders, the sales manager, the finance manager, the person who handled our recent purchase and all of the staff that we have interacted with have been top notch. If there was ever any issue it's always been immediately addressed.

Yiasin Sumon

★★★★★

2 months ago

Came to test drive a used Nissan Ariya, and ended up buying one 2024 Nissan Ariya. Service and attitude was top notch, and most importantly, no BS in the pricing and negotiations. I hate it when dealerships make it a habit to push for options and unnecessary negotiations, including so many hidden fees. Such was not the case here. Ahmed, the sales person was quite helpful and knowledgeable, and the sales manager Derek was straightforward and clear, which I liked. The process was smooth, and I definitely recommend this dealership.

have a fun day to day

★★★★★

a month ago

Me and my wife have purchased many cars over the years and we always hate going to the dealerships. Because it's always stressful, but this time was the best experience ever. I highly recommend if anyone is looking to purchase a car go to Nissan of El Cajon and ask for Brandon Newsome, hands down the best salesman we have ever delt with No game playing no pressure no lies. My wife talked to him over the phone and explained our situation, we headed down there, and left with a brand new car in a few hours. Can't say enough good things about Brandon, jus head down there and see for urself if you need a new car. You will not be disappointed. FYI this is only the second review I have ever left on any business, but we had such a stress free experience. I had to let people know .. Thank you again ..