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About Business
Mr. Tire Auto Service Centers brings expert Car Repair solutions to the local community in Syracuse, NY, Syracuse. From Tire shop, Auto repair shop, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Syracuse, NY appreciate their attention to detail, leading to a consistent 4.2/5 rating from 154 reviewers. By focusing on the specific requirements of the Syracuse, NY area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Syracuse, NY and beyond.
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Google Reviews
Stephanie O’Connor
★★☆☆☆ I made an appointment online for Saturday at Mr.Tire on Genesee St and followed up with a call to ensure the toes were on site, which they were not. The manager said he would order them from the warehouse and rescheduled for Tuesday. I called to reschedule for Thursday (tires were not on site), showed up Thursday and Torre’s still not there. Manager mentioned something about an email saying they were delayed due to holiday but I never received one. He said he would call me that afternoon or the following morning as soon as my tires arrived. At 10:30 Friday morning I finally called and was told they were there and I could come in and have first priority. My car was taken in shortly after I arrived at 1:00. When I tried to check out (which wasn’t working) I was finally told I had been given false information when told I could type the credit card number in manually. I ended up having to talk my 80 year old mother through a cash advance and transfer of funds over the phone because she’s in a different state and then left standing there while the counter person and manager continued to help other customers at the register next to me without saying a word to me. I was there for three hours total and over an hour of that was trying to check out. The people are very nice but communication, customer service, and organization are severely lacking. No one went over my service with me, I had to call someone out to clear the maintenance light and it’s a good thing I’m already aware the tires need to be tightened again in a week because I wasn’t given any instruction at all.
T O N Y
★★★★★ We had bring the car in because we had a problem with the warning light for low tire pressure continuously coming on. We bring it in they took a look at it and said it was our right rear tire leaking from the bead. But that day had resealed it and it was ready to go. Best part of the whole thing is they didn't even charge us. However 40 minutes later driving on 81 to go shopping the right rear tire totally blew out from the inside sidewall. We called them and explain the situation they were very apologetic and sent somebody out to put on the spare tire. The gentleman put on the spare and told us he didn't have a tire in stock but come in Monday morning first thing and it'll put on a new tire free of charge. Of course I'm thinking they're going to put on some cheap tire. To my surprise they didn't they put on one that was meant for the car and true to that word that was no charge. And I want to thank the Mechanic Dave and Alex who I believe is a manager there. Both were very professional and obviously know how to take care of their customers. This is not the first call we bring to Mr Tire we had a older car that we had ranked to them twice. On the first occasion we're thinking it's going to cost us a couple hundred bucks to get it fixed and so are surprised it was just a minor adjustment they had to make which they did and didn't charge us for it. And I was surprised because with an old car like this you figured they'd come out and they would have a whole list of what needs to be done to this car. But not at Mr Tire they were totally honest and like I said they didn't even charge us for the first adjustment they made. Couple of months later we bring the car in again and now I'm thinking once again it's going to cost us a couple of hundred bucks maybe even a thousand bucks to get it fixed. Again Mr Tire didn't try to sell us extra work or anything it was a small repair only cost a couple of bucks and off we were. So my wife and I will never bring our car to anyone but Mr Tire. I have not experienced this level of customer care would an auto repair shop as I have with Mr Tire. And I would recommend them to anybody with full confidence that they will be totally happy when they leave that establishment. I even made a post on Facebook that's how satisfied I am with the customer service that we received at Mr Tire on Genesee Street in Syracuse. And I really want to thank once again Dave and Alex for their exceptional customer service and their professionalism.
Lauren Johnson
★☆☆☆☆ I took my car to 528 West Genesee St. in Syracuse, New York to get an oil change and a tire plug. When I left the location, my oil pan shield was not put back on correctly. They left some screws out of the shield. And it was hanging so when I went over a speed bump, it made a scrape. I didn’t pay too much attention to it because there were workers, and I thought that sound came from their work. I had to get on the road later on that night and as soon as I got on the highway, I heard the scraping again. When I got underneath the vehicle, the oil pan shield was hanging. I was able to do a quick fix and tie it so that I could continue driving. When I brought the car back to the location for it to be fixed, they advised that it was not their fault I was lying. I hit something and it was pulled off. My car is a brand new car. I get frequent oil changes and that has never happened before now. All of a sudden my oil pan shield fell off after you did my oil change. The assistant manager was rude and disrespectful and told me flat out that he was not fixing or that location was not fixing my vehicle that they messed up. I will never recommend anyone go there if they can’t do a simple oil change imagine what they will do for something that needs to be replaced that’s big . I will never bring my car back.
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