About Business
NAPA Auto Parts is a highly-reputable Car Repair service provider based in Joliet, IL. NAPA Auto Parts covers all facets of the Car Repair industry, with a focus on Auto parts store, Auto parts market, Car accessories store. With over 101 reviews and an average rating of 3.9/5, NAPA Auto Parts is a trusted name in the industry. Their presence in Joliet, IL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Chanse
★★
☆☆☆
6 years ago
Call for airline repair kit for rubber airline. Lady told me for couple for airline when said union for repair. Spoke with the guy when I got there union. No one here I spoke to knew what a airline union or pharaoh for airline or repairing a rubber airline need truck parts this place not for you.
David Sossong
★★★★
☆
8 years ago
Good service people at the counter seemed knowledgeable I would definitely shop there again
thomas baker
★★★★
☆
4 years ago
Good store. Well stocked!a bit pricey otherwise id give it 5 stars
Teresa DeBoer
★★
☆☆☆
8 years ago
Won't take back a part that they sold us, $100.00, the guy said was specifically for my car and when my husband went to put it on it was the wrong part and had to go to O'Reilly Auto Parts because NAPA was closed when he was changing the part and we showed the guy at O'Reilly what part we got from NAPA he LAUGHED and said it wasn't even for a Nissan. So I have a brand new ball joint that can't even be used. This is so scrappy!!
James Kitsmiller
★★★★★
a year ago
Great parts!! The guys and gals are very helpful as well
Scooter Smith
★★★★★
Edited 2 years ago
A Outstanding Counter Team, and a sharp eye can find some great prices on garage needs & oils.
Rick Dobczyk
★★★★
☆
2 years ago
Great place to get auto supplies. Organized and efficient. Clerk was helpful with questions.
Tad Jones
★
☆☆☆☆
Edited 5 years ago
Was having problems with my battery not starting my car. Asked the guy behind the counter if they could test the battery and he said I’d need to bring it inside. Asked if they could give me a jump if my car wouldn’t start after the test and he dismissively said he couldn’t. (I don’t think he wanted to go out in the cold.) Drove down the street to O’Reilly’s where they took care of me and did the test in less than five minutes while the battery stayed attached to the engine.
Eric Staehlin
★★★★★
7 years ago
Staff took extra great care with me. I want rushed an they saved me time an money making sure I was getting everything I needed an wanted.
Esteban Martinez
★
☆☆☆☆
a year ago
Got to interact with one of their drivers and I didn't get his name, but old white guy with white hair super u professional and rude.
Ruth
★★
☆☆☆
3 years ago
Customer Service has a lot to be desired. Bought a Back Wiper Blade. After attached by Saleman & wiper continued to skip. I eventually fixed it myself.
Lupe Morales
★★★★★
7 years ago
I needed help finding a part for an old truck and not only did Allen find it, he went out of his way to make sure that the bolingbrook store reserved it for me. Thank you, Allen for all you do. It's very much appreciated!
James Kearney
★★★★★
4 years ago
I had some issues finding a security Allen wrench for my license plate holder and after searching several stores, TJ at Napa was not only able to find the part but also took the time (in the rain no less) to make sure it fit and would work on the screws. Absolutely refreshing to find good customer service and will be sending all of my related future business to this location. Thank you Napa and TJ
Tanya Rand
★
☆☆☆☆
6 years ago
Had the best price on the headlight bulb BUT disappointed me because they were not allowed to help me replace it - after I had been advised by someone to drive past 4 other auto part stores because NAPA is known for helping you put in bulbs and do simple replacements. I walked out of the store without making a purchase. 😢
Deb Ice Queen
★
☆☆☆☆
10 years ago
Went there once for something small to be done and was satisfied so went back with a different problem, the guy tried to tell me $700 plus to fix problem, I said that's crazy , forget it, then the price went down to 500 plus! I left, I feel he tried to screw me because I'm a woman. Then he was rude. Will NEVER go there again or recommend them.
Jason “TheBFA” Bishop
★★
☆☆☆
7 years ago
Was looking for a 5/8" crush washer all over town. I called this store to ask them if they carried them. The guy that answered the phone thought about it for 2 seconds before telling me they don't. So I started looking everywhere else I could to get it locally. Finally found out they list them as "copper gaskets" on the website, but anyone that works in automotive parts should know what a crush washer is. The website said they had them in stock, so I go there to show them on my phone. I'm not exaggerating at all when I say I stood there for 10 minutes with another customer in front of me who walked in just in front of me. No less than three people were walking around behind the counter, and for 10 minutes, not one of them addressed us. They literally acted like we weren't standing there. I understand they may have been busy, but two of the guys were walking around like they were lost. Finally another employee came through the front door and helped the guy in front of me. About 5 minutes later, one of the "lost" looking guys decided to step up to the counter and asked what I needed. I showed him the part number and got my parts in less than a minute and out the door. I wasted a solid 6 hours trying to get this part because the person on the phone didn't want to be bothered checking if they had it.
Cassidy Vargas
★★★★★
8 years ago
Wow! Huge, clean store! Everyone was so friendly. Nelson was a huge help and was extremely patient (he figured out the correct part I needed). Even with the frustration of dealing with someone like me, he kept a smile on his face the entire visit. I absolutely trust this Napa. A+
haroldlm64
★★★★★
7 months ago
They had the parts I needed and was not that unreasonably priced. The folks in there are helpful and cool to deal with.
First Class Limousine
★★★★★
3 weeks ago
Although couldn't find the part I was looking for ( not their fault) I liked the service
Deejay R
★
☆☆☆☆
3 months ago
He’s terrible. I stood there ready to cash out with my coolant in my hand, and the dude is taking forever to sell the lady the damn headlights that her mans is gonna put in the car anyway??Why are you trying to tell her what to do? She’s not even gonna do it anyway?? I had to put down the stuff and just walk out of the store..come on man you’re sitting behind the computer quiet wasted her time and my time but you doing that because you don’t wanna deal with me. You could’ve at least dealt with me. I was ready to cash out. I’m standing there ready..then go back to her and waste her time. Cause she was standing there with her credit card in her hand, ready to pay I saw to..terrible just terrible. Homie, if that’s the case, go to her home and go put the lightbulb in her vehicle yourself.I have things to do..
