NAPA Auto Parts - A5 Auto Supply Inc.

Caitlin Tullia

★★★★★

9 years ago

Got a radiator at a great price, and the store team was super helpful and amiable. I'll go back anytime I want to tune up my car because they're set up for making optimizing easy ^_^ thanks a bunch!!

Joseph Florez

★★★★★

4 years ago

Went in there the other day looking for some parts for a Toyota pickup I’ve been working on. Tony at the front desk was VERY helpful and knew exactly how to get ahold of what I needed. Ill definitely be going back to finish off this project of mine.

jesse p

★★★★★

4 years ago

I was having issues with my F-250 and a young man by the name of Marc was super friendly and very helpful he got me exactly what I needed. Very professional and knowledgeable. Consider me a loyal customer. Thank you.

Robert Guillen

★★★★★

10 months ago

I went to nape Saturday morning, tony and staff were really helpfully and friendly , knowledgeable. Tony found the part i was looking for.

Michael Evaro

★★★★☆

Edited 9 years ago

I went in to return some parts that I didn't end up needing, I'm struggling to open the door as I had a battery in one hand and a heavy starter in the other. I can clearly see 4 people standing at the counter as I finally get in the door, not one single person greeted me, or offered to help me bring my parts to the counter until I got all the way to the last counter where Levi greeted and helped me quickly. I honestly want to give you a better rating but for that many people to see me having a hard time and do nothing is horrible, but I do want to give Levi a BIG THANK YOU for helping me out. (2 stars was for everything else that happened) Credit must be given where it is deserved. It is a rare thing for an OWNER of a business to reach out to someone about their experience in their establishment. Keith Boyd went that extra mile to find out what happened and reached out to me personally to make the situation right. Granted what's been done cant be undone but the future is what counts and he really made me feel like he handled the situation and was very inviting and thankful to have the opportunity to continue to earn my business. Just keep working on that customer service aspect and I will continue to take my business to NAPA. Thanks for reaching out Keith.

carlos ramos

★☆☆☆☆

Edited 5 years ago

I ordered some stuff online, which said it was on stock, and got charged for it. When I was going to pick it up they told me they where out of stock. They told me they couldn't help me at all but charge extra for freight to get it in 3 day or wait 3 to 4 weeks for it to arrive. Then they tried to sell me something else more expensive. Never liked NAPA and guess I feel the same way. That is bull s#*t, NAPA owner. Stop using the pandemic to make excuses. So you guys are selling the paramedics gloves that I use to work on my cars and try to sell me examination gloves that they use on their jobs? Shouldn't it be the other way atound? STOP USING THE PANDEMIC TO MAKE EXCUSES!!!

Edward Chavez

★★★★★

4 years ago

We visited this NAPA location in Las Cruces and because of the outstanding service felt it was important to commend the wonderful service from Mark. He was extremely courteous and professional. In addition, the store is kept very neat and orderly.

GLOBAL HEALTH SCIENCE INSTITUTE

★★★★★

a month ago

Wow = body work + electrical work + paint work. Richard

Vincent Lopez

★☆☆☆☆

a year ago

This is off record, as i cross el paseo and Missouri having the right way to Cross the street on my bmx A napa truck with an Old geezer with glasses driving Came within 4 feet of hitting me and still has the nerve to honk when i had the right way i don't know napa you need to talk to your employees or do not let the elderly Drive your Company vehicles any more.

klundgren2

★★★★★

4 years ago

Our rv’s alternator seized up on our way into town. We arrived at the store at 5 and realized upon arrival that it was going to be a hard part to find. They brought out toy cars to gift our kids and then 3 employees helped us figure out an alternate solution to the unavailable alternator, staying long after their closing time! Then as they were leaving they gave us the managers card and he had offered to come back if we needed more parts to make our rv work! So generous and kind!!

sorrel hebert

★★★★★

3 years ago

Woke up this morning with a dead battery. Walked over to Napa to buy an electric battery charger, unfortunately none in stock. The Napa team was great. Drove to my house and jump started my truck within 5 min. Went back and they installed my new battery quickly. Had me on the road again in less then an hour. Much appreciate the awesome customer service they showed me. Definitely recommend the Napa Team…

Jess Jess

★★★★★

4 years ago

Great customer service. I won't go anywhere else. Tony was great helped me locate a tough to find part for my husbands motor home. He went above and beyond to help me find exactly what I needed. If you need help finding something and don't want to be looked at like you don't know what your doing Tony is the one to see. He didn't give me a hard time just took his time to help me locate what I needed. Definitely not going anywhere else when it comes to any other auto parts I need. Thank you Nappa

Laura Quick

★★★★★

4 years ago

We were traveling in our RV and left our gas cap at the last fill up. They did not have any on the floor that would work or even come close. Marc was absolutely wonderful, he went into the back stock and searched around and found us one that would work! The customer service is excellent Marc was very friendly and helpful. He truly went out of his way to try to help us. I highly recommend this Napa auto parts! Thank you Marc for all your help! God Bless you!

Eric Lopez

★★★★★

2 months ago

Awesome service and great selection of auto parts.

noliaboyhotmail

★★★★★

4 years ago

Man the employees here are doing God work!!! Came through town broke down... thought it was alternator belt so they loaned me a couple tools to get it swapped out. Turned out to be a bearing no one in town could get and Napa got it the next morning by 8am... by far the best experience I've ever had with a parts store. They really do have that NAPA know how!! Thanks so much to the entire staff!!

575 Las Cruces (‪El Jefe‬)

★☆☆☆☆

4 months ago

Did they have the part I needed when the rest of the city didn't, yes. But gosh dang was the service bad. Dude acted like they had multiple variations and I would need to take the part in to verify the correct fit. All he had to do was put my vehicles sub model, which I had repeatedly told him, and guess what, it narrowed down various different sizes to the exact 1 size my vehicle needed. Unfortunately if the associate had just done his job properly instead of trying to make it a struggle. I had already called and verified with a better trained employee but I show up and get the guy who acts like he has no idea how to look up parts

Willard7875

★★★★★

a month ago

Awesome store and service! Tony was very helpful when I needed a new battery for my truck. I will continue coming here and highly encourage others to stop by. Keep up the great work!!