Casa Autoplex Body Shop

Paul MONTES

★☆☆☆☆

5 years ago

Asked if they would replace a set of headlights for me.... they turned me down. Will not return there.

C Gotti

★☆☆☆☆

6 years ago

I don’t recommend this shop to anyone! They over sprayed the hell out of all my windows and never tightened my rear door handles

Colleen Partlow

★★★★☆

4 years ago

They were friendly and helpful. My car looks great!

Kathy Zimmermann

★★★★★

4 years ago

Rob and his team are wonderful. Very focused on customer service and they do quality work!

Mary K

★★★★★

4 years ago

Borman provided fast great service. Very happy with the body work they did. Would definitly recommend this shop!

Brandon Gama

★☆☆☆☆

7 years ago

I called to ask if they could cut and weld a replacement panel and the representative seemed clueless and told me that I need to calm down. For context this panel is nothing new and has been present for at least a year. I simply wanted to ask if it was something they did and instead I was met with rudeness and told I needed to calm down

Anne Mullenniex

★★★★★

3 years ago

They're very courteous and did a great job, my car looks good as new. They also communicated well.

Patricia Parra

★☆☆☆☆

4 years ago

poor costumer service from the receptionist all the way to the person that was in charge of fixing my vehicle there was no communication the reception lady is super rude. my vehicle has been in the shop for a month and still waiting on parts . really sucks when you have a kid that needs be somewhere at a certain time and you are juggling with one car. and spouse and self work. horrible experience just wished I would have read the other bad reviews and go with that. super bad experience so far

Joe Smith

★★★★★

7 years ago

Fastest check-in and check-out I've experienced in a car repair place. GEICO prepared estimate. I choose to come here. Walk-in, took paperwork, copied, returned it to me, agreed on start date. On start date they were ready for me, took key, and have my planned finish date. More damage than expected. They worked with GEICO. Pickup date needed to sign and out the door I drove. Like new. Wish the car sales process could be similar!

Javier Telles

★★★★☆

6 years ago

I consider myself to be pretty particular on paint work (typical PIA customer). Chris took very good care of me. Yes, I had to take it back a second time, but very minor stuff I'm guessing most people wouldn't care or notice. Chris took care of me right away. In the end, I was very happy with the quality of the paint and body work.

Steve

★☆☆☆☆

Edited 5 years ago

They are outrageously overpriced and took three times longer than they promised to actually fix my vehicle. My vehicle was returned to me with water spots, looking like it set out in the parking lot for a week in rain and dust before I picked it up. I will be taking my vehicle to another shop to complete the repairs. UPDATE: Your reply was 2 years late. I ended up selling the vehicle to the junkyard because I could never get it to run right after your repairs.

Hunter Labrador

★★★★★

7 years ago

I would recommend this shop to everyone, the guy that run the body shop his name is Rob, I had some work done on my truck and job was done great. Rob kept me updated on a regular basis and made the process easy. Getting work done at a body shop can be a pain because in today’s society seems everyone wants their car now and the crew can only do so much in a day, well I for one was thankful for Rob and his crew. Keep up the great work!

Roger Rubio

★☆☆☆☆

11 years ago

I took my brand new vehicle in that was two weeks old after it was in an accident. To give you an idea of the scope of work needed. My passenger side door was damaged and needed to be replaced. Long story short, I have been there 5 times after the repairs were done because of the astonishing poor job they did. A year and half after I am still having to deal with them. The door was left uneven with the frame of my car. I took it in 3 times for this issue alone I probably could have fixed this myself but preferred not to tamper with it. Bolts were left loose inside my door and after 2-3 months my door rattled and window was not working properly. To give you an idea of the workmanship there, they couldn't even put my decals on correctly. I mean decals (Stickers)… Really!!? When I called to report the issues they tried to say whatever was wrong was from wear and tear. My other doors work perfectly. After taking of the panel they admitted who ever did the repairs messed up. No kidding? DO NOT TAKE YOUR VEHICLE HERE AND IF YOU DO AFTER READING THIS ENJOY DEALING WITH THE AFTERMATH.

Albert Lamboy

★☆☆☆☆

5 years ago

Worst customer service I've experienced with a body shop. New Accord was in for a "We Owe" service because the paint had imperfections from running it through the carwash so many times. Receptionist was very rude over the phone, had no customer service skills at all, and was firm that I bring the car in on Monday or Tuesday because it would take a while for my car. I dropped it off Monday, and then they called me Tuesday saying it was ready for pick up. When I showed up Tuesday there was wax residue left all over the car and they managed to scratch one of the door trims. ZERO attention to detail with this shop. Now that's two days taken away from work because I couldn't drop it off any other day per the receptionist and now I have to wait till Saturday because of the door trim. The only saving grace in this situation is the understanding of the sales rep and the shop manager. Find another place to take your car!

PolyMath

★★★★★

4 years ago

I took my 2015 Ford F150 there for major body work and it took them only 4 days to finish. Fast and reliable service, and excellent body work. My truck came out brand new. They even put effort in detailing your truck before you pick it up. Great job to the bodyshop writers and the bodyshop workers.

Nathan Trevizo

★☆☆☆☆

a year ago

Stay Away! Worst Customer Service Ever If you're looking for a fast, reliable, customer focused business this place is the furthest from it. I initiated repairs on my car with this body shop on April 29, 2024. Weeks went by with no updates. After requesting a refund on May 15, I was suddenly told the parts would arrive by May 21. Despite this, I didn’t hear back until May 23, and was given an appointment for June 10. After dropping off my car on June 3, I was told it would take 7-10 days. My insurance was informed the car would be ready by June 14, so I returned my rental. The 14th came and went with no car. I was repeatedly told it would be ready "tomorrow" – on June 17, June 20, and June 24. Each promise was broken. This shop's process is unbearably slow, their communication is non-existent, and their promised completion times are false. This has been the worst customer service experience of my life – and I’ve had an airline lose my luggage for two weeks on an international trip. Avoid this business at all costs. 0 stars

Meli Sanchez

★★★★☆

a year ago

Customer service was good. The manager was friendly. Unfortunately, I can't say much about the quality and speed of vehicle repairs. I was told it may take up to a few hours before making an appointment. Once arrived to appointment I was told up to 5 days for the repairs (minor repairs, pull off bumper, and replace any broken clips. Further inspect rear frame/shock absorb..etc.) The manager took a look at my vehicle and evaluated it. After talking to management, I got the sense that they had little to no experience working (or seen) on my type of vehicle (European). They also got the feel of my expectations and attention to detail. My standards are high. I guess they realized that they couldn't meet my standards or provide good quality to meet my expectations. They suggested that I cash out with my insurance and go to another place to get my vehicle fixed. I appreciated their honesty. I will be driving out of the state to get my vehicle fixed.