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About Business
Residents of Las Cruces, NM, Las Cruces have long trusted Casa Autoplex Body Shop for their expert Car Repair needs. Whether you need assistance with Auto body shop, Auto bodywork mechanic, Auto dent removal service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.4/5 rating with 35 reviews. Throughout Las Cruces, and particularly in Las Cruces, NM, Casa Autoplex Body Shop is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Casa Autoplex Body Shop for any Car Repair inquiries or to schedule a visit to their Las Cruces, NM facility.
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Google Reviews
Meli Sanchez
★★★★☆ Customer service was good. The manager was friendly. Unfortunately, I can't say much about the quality and speed of vehicle repairs. I was told it may take up to a few hours before making an appointment. Once arrived to appointment I was told up to 5 days for the repairs (minor repairs, pull off bumper, and replace any broken clips. Further inspect rear frame/shock absorb..etc.) The manager took a look at my vehicle and evaluated it. After talking to management, I got the sense that they had little to no experience working (or seen) on my type of vehicle (European). They also got the feel of my expectations and attention to detail. My standards are high. I guess they realized that they couldn't meet my standards or provide good quality to meet my expectations. They suggested that I cash out with my insurance and go to another place to get my vehicle fixed. I appreciated their honesty. I will be driving out of the state to get my vehicle fixed.
Nathan Trevizo
★☆☆☆☆ Stay Away! Worst Customer Service Ever If you're looking for a fast, reliable, customer focused business this place is the furthest from it. I initiated repairs on my car with this body shop on April 29, 2024. Weeks went by with no updates. After requesting a refund on May 15, I was suddenly told the parts would arrive by May 21. Despite this, I didn’t hear back until May 23, and was given an appointment for June 10. After dropping off my car on June 3, I was told it would take 7-10 days. My insurance was informed the car would be ready by June 14, so I returned my rental. The 14th came and went with no car. I was repeatedly told it would be ready "tomorrow" – on June 17, June 20, and June 24. Each promise was broken. This shop's process is unbearably slow, their communication is non-existent, and their promised completion times are false. This has been the worst customer service experience of my life – and I’ve had an airline lose my luggage for two weeks on an international trip. Avoid this business at all costs. 0 stars
PolyMath
★★★★★ I took my 2015 Ford F150 there for major body work and it took them only 4 days to finish. Fast and reliable service, and excellent body work. My truck came out brand new. They even put effort in detailing your truck before you pick it up. Great job to the bodyshop writers and the bodyshop workers.
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