Napleton's Palm Beach Acura

Jose Ballinger

★★★★★

a month ago

I brought my car to Palm Beach Acura for an oil change and the service was excellent. The team was courteous, the process was smooth, and the wait time was reasonable. They made the whole experience easy and stress-free. Definitely recommend their service department.

Laura Torres

★★★★★

2 months ago

Highly recommend Alex De La Vega, he was very helpful in assisting me find the perfect car. He was very knowledgeable, dedicated plenty of time and made the entire experience the best car buying experience possible by making sure I was happy with my purchase, and achieve my goal. Will definitely send everyone I know to him. Great dealership! Very happy with my new Adx!

Maureen Tucker

★★★★★

5 months ago

I had such a great experience at Acura of Palm Beach. When I walked in, everyone was friendly and welcoming, the whole process went smooth. My salesperson, Anthony was professional honestly the best! !The whole team were super knowledgeable, patient, and really took the time to help me find the perfect car without any pressure. The GM even took the time to have a conversation with me! They explained everything clearly, made sure I understood all the details, and even followed up afterward to make sure I was happy with my purchase. I really appreciated how honest they were which made the whole car buying experience enjoyable instead of stressful. I absolutely love my new car and couldn’t be happier! If you’re looking to buy a car, definitely go to Acura of Palm Beach and ask for Anthony, he was great!

Stephen Moore

★★★★★

3 weeks ago

Representatives were knowledgeable and professional. Not pushy. Spent about 90 minutes in your very accommodating waiting room. Have never had a problem with the service department. Thank you.

Rochelle Pearson

★★★★★

3 months ago

I just have to say the customer service at this location is Amazing . The people are warm and honest , you can tell they truly have your best interest at heart! I can not rave enough about Evan’s the new GM, he went above and beyond to get me what I wanted and handled a few situations we encounter like a pro. Also my sales rep George Pena , oh man, he is truly the GOAT, he never gave up and I never had to settle , he showed me a wide variety and selection of vehicles to make sure I got what I wanted not just want I needed . He was professional and always had a great attitude. Shoshana in the office also made sure , that I got the proper protection for me vehicle, which gave me great piece of mind .Thank you guys for truly making me feel like a valued customer ! I will definitely be working with this dealership for all my future purchases !

Jill Braverman

★★★★★

2 months ago

Very Happy with My First Time at Acura of Palm Beach: Phone Greeting & Service: Re: Brenda Rosario: Phone Greeting When I first called Acura of Palm Beach , I spoke to Brenda Rosario. She was very cheerful, which is great for a first contact and made sure to arrange for me to speak to someone in the service., Valerie. Re: Valerie Chrystal: Service Dept. and JP Valerie contacted me to schedule an appointment. I went in the next day and was Very Happy with the immediate attention, knowledge, and patience she showed us with full explanations of the bill. She also was helpful in arranging for us to speak to the mechanic, stayed with us while we spoke to him and arranged for a ride home. We are very happy. Re: JP, Service Mechanic We met with JP at our car to ask him to show and explain some further questions. He was very thorough and efficient in showing and breaking down for us what needed to be done. He was very clear, and we felt he was honest in helping us to understand in detail the issues. We left the car feeling at ease knowing JP will be taking care of the car. WE WILL BE BACK BECAUSE OF BRENDA ROSARIO, VALERIE CHRYSTAL AND JP

Ian Bruckerl

★★★★★

7 months ago

When looking for a dealership with integrity who sells a product with their name attached there’s no better team on the East coast of Florida than Nathan and his team of courteous stall! I mean these guys brought our vehicle to our door. Big shout out Mike! Ty. I bought my 1st online vehicle and I’d do it again thanks to them! Five Stars ⭐️

Kori Grant

★★★★★

3 months ago

This dealership is absolutely amazing! From the first phone call to the signatures Burly and Jason made the process the most seamless car buying process I have ever had!! Buying a car can be overwhelming but these two made my experience absolutely great. Jason ensured I understood all my numbers and Burly took the time to ensure I chose the RDX with all the features I wanted and more. The level of patience and professionalism they displayed was amazing. I definitely will be a returning.

Gianna Moretto

★★★★★

a month ago

I had a great experience working with Anthony! He was personable, professional, and made the entire process smooth and stress-free. He answered all my questions and made everything easy from start to finish. Highly recommend working with him.

Carlos Torres

★☆☆☆☆

a month ago

I am extremely disappointed with my experience at Acura of Palm Beach (formerly Napleton’s Acura). Unfortunately, the change in name has not resulted in an improvement in customer service. I initially experienced issues with the service department, and now I have encountered similar problems with sales and finance. Communication is severely lacking. Calls and messages go unanswered once the contract is signed, which gives the impression that customer value ends at the point of sale. The most frustrating part was spending nearly two hours at the dealership simply trying to obtain information that could have easily been provided over the phone a week prior. After all that time, I was told that because my purchase was made during the Napleton’s Acura days, I would need to call a separate number for assistance. That should have been clarified upfront, not after wasting a customer’s time. While the sales manager attempted to bring me back in, the lack of respect for my time and the overall unprofessional handling of the situation makes it difficult to consider doing business here again. I would rather drive to Delray Acura than return to Acura of Palm Beach for future service or purchases. Customers deserve transparency, responsiveness, and accountability — before and after signing a contract. Finance director (Jason) never return calls or messages, this is the person who lies to you when you are signing the contract and tries to upsell you GAP, extended warranty and accessories, keep that in mind if you plan to waste your money here.

Patrick Bracho

★★★★★

6 months ago

This was our second purchase with Alex at Acura of Palm Beach, and once again he exceeded our expectations. He made the process smooth, stress-free, and enjoyable from start to finish. Alex is professional, patient, and truly takes the time to make sure you’re comfortable and confident in your decision. We couldn’t be happier with our experience, and we’ll definitely continue coming back to Alex for future purchases. If you’re shopping at Acura of Palm Beach, he’s the one to see!

Robert Rodriguez

★★★★★

5 months ago

After visiting nearly every Acura Dealership in the east and west coast of Florida, I decided to go into WPB Acura without an appointment and was greeted by one of their sales reps, Alex Rodriguez. He was great to deal with and displayed excellent customer service skills! I invited my daughter to join me on this journey so that she can continue to learn the process and to feel comfortable at this dealership because she also has an Acura. And will be servicing her car here. Alex Rodriguez was fantastic and we closed the deal! I strongly recommend this dealership and I will definitely buy from them again, so will my daughter. Thank you WPB Acura, we appreciate you guys!

Sunni Richmond

★★★★★

a month ago

I have been going to this service dept for years and have always been treated well. Never push things that are not needed. I trust my advisor Zeek, he is the best. I recently purchased a Certified Preowned from them and was treated well in the Sales Deot also from Alex. So now have experienced both service and sales and pleased with both. I have never had a bad experience here. Highly recommend.

Gaby Gudiño

★★★★★

4 months ago

Incredible experience! I’m absolutely in love with my new ADX A-Spec, which I purchased six months ago! The process was fast, clear, and super professional from start to finish. A huge thank-you to Abraham Hernandez for always taking care of my vehicle’s maintenance and making sure everything runs perfectly and for your helpful recommendations! If you visit Acura West Palm Beach, don’t hesitate to ask for Abraham you’ll be more than satisfied with his outstanding service. #AcuraWestPalmBeach #CustomerExperience #ADXApec #AcuraLove #ProfessionalService

Mike Rumley

★★★★★

4 months ago

First let me start by saying I live in Knoxville TN and I was NOT driving 12 hours to buy this car based on the previous reviews I had read. I said thanks, but no thanks. Thankfully Ash called me as one of the new managers and explained the wrongs of the previous ownership and the changes that had been made. I was very hesitant, but after much thought and personal and LIVE videos and photos sent to me of this car ON THE LOT, I made the trip. They detailed it, pulled it inside and kept the keys until I got there (with a small deposit on my part). Upon arrival the car was waiting on me, pulled inside under the lights with a big bow on the hood, and I was blown away!!! They were all so nice, gave me plenty of time to drive the car and managed to meet my every expectation. We actually had a great time, and I can't remember the last time I had this much fun buying a car and MAN DO I LOVE THIS INTEGRA TYPE S. I am so glad Ash called me and put my mind at ease and if you are wondering if they are different than their many past reviews, please believe me, trust them and make the trip. Ask for Ash and Anthony because they will do you right. Thanks guys, for making the trip worth every mile and also for the flawless delivery of my Type S. I have to say I LOVE THIS CAR and Palm Beach Acura!!!

Nyah C Jimenez

★★★★★

3 months ago

This dealership is phenomenal! The process was extremely smooth and different from our previous vehicle purchases. George was great, helpful, and very patient as we were shopping around. He definitely led us in the right path and educated us on every vehicle we had our eyes on. Jason, on the financial side of things, was amazing and made sure we had clarity and trust! These 2 make a great team! This dealership exceeded our expectations in every way possible! Their coffee is great too! 😉

J M

★★★★★

Edited 3 weeks ago

They are now owned by Lithia - and seems to be better from what I'm seeing!! They are professional and amazing! I'm a super loyal customer! 4x Lessee - we come over 2.5 hrs for sales and service for the last 6 yrs because they are THAT amazing!! Anthony is the BEST!! He's super great, see him for Sales/Leasing -he'll get the job done and go way beyond your expectations!! Jon and Jason in Finance are super efficient and amazing!! We love and appreciate you all! Much love! XOXO