Reviews
Ray Forster
Chance at Navarre in Lake Charles makes you feel welcomed and part of the family. It’s been awhile since I’ve been there and he remembered me that’s amazing service. Need your vehicle serviced Call Chance at Navarre!
★★★★★ 4 months ago
Kyle Thibodeaux
Mrs. Ericka Desjardine is the absolute best service advisor in the world. If you ever need anything done service wise she is the one to go to! Best there ever is!
★★★★★ Edited 4 months ago
Maureen McKnight
They always do such a good job. The service manager is always responsive to our strange schedule. Jade, at the payment desk, was friendly and efficient.
★★★★★ 4 months ago
Valerie Bellard
Marlon and Fran was amazingly to me. They helped me out a lot. My vehicle was ready on Friday, but I was unable to make it. Marlon helped me by holding my vehicle until I was ready. Gran’s personality made my day.
★★★★★ 4 months ago
Kenneth Stodder
Cody Rolfe in Service handled a surprise recall easy and quick, got me back on schedule quicker than expected. Great service, will definitely be recommending and returning.
★★★★★ 5 months ago
keith gremillion
Great experience. The service staff , especially Cody Rolfe, were great. Traveling through and had major issues. Cody was knowledgeable and helped identify the issue. Thanks Cody and Navarre Chevrolet for all your help
★★★★★ 4 months ago
Virgie Latour
I appreciate the service with Navarre Chevrolet, dealership is very clean !!! And the service department is one of a kind. Miss Ericka Desjardine, is so sweet and knowledgeable.always willing to do her best to satisfy the customers!!! Thanks for having someone like Miss Ericka to take care of the senior citizens !!!!
★★★★★ 5 months ago
Leticia Washington
I'm very disappointed at the car wash where you vacuum out your vehicle... It never use to be this trashy.. Almost ALL the vacuums don't work properly... I'm not understanding why they aren't being fixed or replaced. .. Just my opinion..
★☆☆☆☆ a month ago
Megan Pego
I’m highly impressed with Billy Navarre service department! They accommodated me as soon as I pulled up. Cody Rolfe was welcoming and informed me every step of the way! I never Had to call and ask for anything. I really Wasn’t expecting such great service but I was totally impressed!
★★★★★ 4 months ago
Donnie Lamberson
I’ve had my vehicles serviced here for years. Great experience each and every time! 👍 Donnie, Fran, Michelle, and Jake take the best care of me.
★★★★★ 4 months ago
Anthony Ortego
Well, first I would have to say my experience at Billy Navarre was top notch, to say the least. From purchasing the used vehicle to dealing with putting in a new transmission after only driving it for 2 months! I would like to thank Blake Courville, Chance, Phillip crater and all the other staff members I dealt with! True professionals and outstanding customer service!!
★★★★★ 9 months ago
Brooke Boner
Chance S is unmatched. By far one of the best service advisors to work with. Always takes the time to answer questions for myself or that my customers have about their vehicle. Very smart & Knows his product knowledge!!
★★★★★ 4 months ago
Amy Landry
Very pleased with the service of my vehicle. Donnie did a great job of keeping me updated on what repairs were needed. He was very knowledgeable and easy to work with. It’s nice having the peace of mind knowing that everything was done correctly.
★★★★★ 5 months ago
Jessica
When your vehicle goes in for service, Ericka D. is the service advisor you want! She has always taken such good care of us. She’s very knowledgeable and thorough. We’ve had nothing but great service with a beautiful smile!!! Highly recommend. 10/10
★★★★★ 5 months ago
kobe miller
Mrs. Tramia has been incredible to work with. Always communicated with updates and any questions I had. I will request her every time. Also miss jaide was sweet enough to show me her artwork at checkout. The drawing of her army men made me feel like I was at war. You guys have some real talent on y’all’s hands!
★★★★★ 4 months ago
Alexis Prudhomme
I had an excellent experience working with Ericka Desjardine at Billy Navarre! She was incredibly helpful in getting my vehicle fixed and made the entire process smooth and stress-free. Ericka is very knowledgeable, professional, and truly knows how to handle business. I’ve been on the hunt for someone honest and dependable, and she is one of the best! Highly recommend her and the team at Billy Navarre!
★★★★★ 4 months ago
Morgan Dodd
I had an excellent experience working with Erica! She was professional, knowledgeable, and went above and beyond to make sure everything was handled smoothly from start to finish. Erica kept me updated throughout the process, explained everything clearly, and made sure my vehicle was taken care of quickly and correctly. It’s rare to find someone who genuinely cares about both the customer and the quality of service, but Erica does exactly that. Highly recommend asking for her next time you visit the service department!
★★★★★ 4 months ago
AnaClare Barras
Donnie is extremely professional and friendly! My check engine light came on, and they had to order a part for a car, so they put me in a super nice loaner for a couple weeks. Donnie was communicative throughout the process and kept me updated, and he was even able to fix another small issue I had with the car while he had it. Always a pleasure doing business with Navarre!
★★★★★ 5 months ago
Brian Fontenot
Ericka was great! She was very knowledgeable and informative on the diagnosis and corrective measures to address. Very sweet and personable to interact with. Also would like to mention that Jaide, the cashier did a fantastic job of going over the invoice and describing how to use the car wash code. She also mentioned the car was locations and hours of operation. 5 stars on the complete experience!
★★★★★ 5 months ago
Mendy Jinks
I am a Paramedic Supervisor for Cameron Parish Ambulance Service, I handle the maintenance for all of our units during our 7 day shift, . We do a lot of business with Billy Nivarre Service Dept. We, at CPAD2, would like to give a “Huge Shout Out” to Erica Desjardine for always being professional when it comes to our emergency services! She handles all of our needs, from a simple sensor light to the most frantic call “We have a unit down!”. She always greats us with a smile, and never loses patience with our many many questions! She always makes us feel comfortable speaking to her! So We would like to Thank you Mrs Erica Desjardine for all of your help in keeping our units running!! Sincerely and with much gratitude Cameron Parish Ambulance District 2
★★★★★ 4 months ago
