Nissan of Merrimack Valley Service Center

AV Redmond

★★★★★

5 months ago

Very fast, friendly, and efficient. Cleaned and vacuumed car, replaced broken wipers, and even applied a coupon that I’d forgotten to bring. Excellent service as always; will keep coming back. Thank you!

Joe Nickerson

★★★★★

a month ago

Service department was great. Craig and others kept me informed throughout the repairs and worked all the pre authorization requirements with the extended warranty company.

Nancy Ballou

★★★★★

a month ago

Kenny helped me with my vehicle today, I liked how quickly they did all the work I requested and they addressed a few other things that failed after doing a thorough inspection of the vehicle. They were in contact the whole time with me and didnt do anything without my permission.

Azar Marand

★★★★★

Edited 2 months ago

It had a great experience with Merrimack Nissan's dealerships. All technicians in front were so professional and take care of any customers with respect. I made an appointment for oil change and inspection ticket. I waited in wait room. I was working on my laptop. I am appreciated the service I was received.

Barbara Fauvel-Campbell

★★★☆☆

2 months ago

Ken was great but told me due to the recall I came on for i was going to need a new engine. Then Nissan stated it did not meet the requirements..so I had some service and left with an uncomfortable feeling about the safety of my vehicle. After my call to Nissan inquiry about this they started a claim but have not heard back. Very disappointed in Nissan a company that I have purchased vehicles from for almost 20 years 😢

Tiffany Altman

★★★★★

5 months ago

Craig was great! He was attentive and took all my requests including taking an additional 5% off on the bill when my coupon was only for 10%. I feel like I was well taken care of and would return for future service needs!

Amy Severino

★★★★★

3 weeks ago

Great experience getting my Rogue serviced here. Comfortable waiting area with plenty of amenities. Very transparent with inspection and quote.

Halinne Rosa

★★★★★

2 months ago

Easy to make an appt, had availability for the very next day, staff was very pleasant and easy to work with. Got an oil change and complimentary car wash and vacuum. Very pleased. Highly recommend

sharon messina

★★★★★

4 months ago

Was having a problem with my intelligent key. Paul was very courteous and helpful. Luckily the problem was resolved quickly. The fee was very reasonable too. I would definitely bring my car here again for service!

Mandar Pujari

★★★★☆

5 months ago

I went for 3 recalls. 2 were addressed as they had a solution from Nissan. I was explained everything in advance when I made an appointment on phone. Service team is experienced, they gave my car back exactly in the predicted time. The car was washed without any charges. Good sitting area with Wi Fi helped me to keep working. Service team is not pushy at all.

KEVIN SPITZ

★★★★★

4 months ago

Here’s a polished, positive review tailored to that situation: ⸻ ⭐️⭐️⭐️⭐️⭐️ Outstanding Service and Above-and-Beyond Support! I had a great experience at Nissan of Merrimack in Chelmsford. I brought my vehicle in for a repair turned out to be transmission coolant line was leaking, that was technically out of warranty, and I expected to have to cover the full cost myself. However, the service manager, Nick went above and beyond to work with the manufacturer and find a way to get the repair covered. Also Ken service advisor was helpful and courteous. I was truly impressed by their honesty, professionalism, and commitment to customer satisfaction.

Linda

★★★★★

5 months ago

The salesman, Eric was wonderful and met all my expectations. All others at Nissan were very friendly including the Managers. I plan on visiting them in a few days looking for instructions on operating the vehicle I purchased. Love the car, truly! (To be honest, I will give 15 golden stars. Great place to visit and purchase a car.). 😉

Dulce Ferreira

★★★★★

2 months ago

I've been getting my car serviced here for years, and I always receive excellent services from Kenny. Kenny was very helpful and knowledgeable explaining the importance of replacing the splash shield clips. Very trustworthy!

Bryan Stone

★★★★★

3 months ago

First time with the service department with my new-to-me 2021 Rogue sport in which I took delivery on November 22. I needed an inspection sticker. Everyone was very nice. Waiting area was comfortable. 5 star inspiration sticker experience. Reasonably priced items in vending machine.

Frank Jablonski

★★★★★

a month ago

People were helpful, efficient and friendly. Had the oil changed and the car was gone over to make sure all fluids and pressures were OK. They had to adjust the tire pressure. I feel comfortable that my car was serviced properly.

Paul McCarthy

★★★★★

2 months ago

A couple weeks ago, my Nissan account indicated that my Murano was due for a recall, so I booked a service appointment in late December. And according to the technical review, nothing serious showed up on the recall review. So I was sent home thinking there was nothing to worry about. However, by the time I arrived home, I received a text message to schedule an additional service appointment to have the infotainment system assessed. So, I brought the car to the service department the following day. I arrived early for my appointment, but by Noon, I asked Paul the service manager, he told me that a radio part needed to be ordered and the car would have to remain overnight. By this time, I asked the general sales manager (Anthony) for a loaner car. He said without hesitation that one would be made available to me for as long as needed. As time went on, about a week, I decided to discuss with Richie(my salesperson & Anthony) the possibility of switching out of my Murano and getting into a Pathfider (platinum edition). As it turned out, the repair of the Murano took much longer than anticipated, and we decided to get me into the Pathfinder. Anthony, Jeremy, Richie all acted as a team to make this deal happen, I love the Pathfinder; it’s 6 cylinder engine, towing capacity, 3’ row seats, and distinctive styling. Thanks for making this happen for me!!

Nikki Murphy

★★★★★

2 months ago

We had a great experience getting a Hyundai Tucson here and felt like we got a really good deal. Richie was wonderful to work with — genuinely kind, upbeat, and not your typical car salesman. We went in on a Monday holiday and had to come back Tuesday for payment since the banks were closed, but Richie made the process as smooth as possible. He even sent us a personalized video of the car beforehand, which was such a thoughtful touch. Highly recommend working with Richie.