About Business
North Kansas City Brake Services Co is a leading Car Repair specialist serving the North Kansas City, MO, Kansas City area. They provide a wide variety of solutions, including Brake shop, and other Car Repair tasks. Boasting a solid 4.0/5 rating from 54 verified reviews, their reputation precedes them. As a locally-owned business in North Kansas City, MO, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in North Kansas City, MO.
Google Reviews
Julia Cloud
★★★★★
4 months ago
Finally getting help and not getting screwed over and uncharged for silly things! I’ve also sent many people here and they are very happy as well.
Mary Catherine Music
★★★★★
8 months ago
North Kansas City Brakes, is a municipal treasure.... A small, efficient shoppe with excellent technicians.... John is wonderful: an intelligent, well-informed, professional, streamlined, and completely honest, business manager... No need, for a second opinion---if the information, comes from John---it is the truth... He will tell you about your repair, the projected cost, give options (if available), and keep current, with potential automotive issues.... No nonsense, sales pitches, or unnecessary additions... Straight to the point.... Very Frank... With our old(er) cars, my husband and I visit John, often... Consistent service, right down the line... We are (very) pleased, with the reasonable prices, and solid, trustworthy service... The only caveat, is (sometimes) one must wait, one's turn---the shoppe is so busy.... And, why not...!? The best car service, in Town...👍 Totally trust, North Kansas City Brakes...
Amber Marie
★
☆☆☆☆
a year ago
Had my husband call and get a quote. Whoever answered the phone was a complete jerk who seriously needs to work on their customer service skills, they hung up on him without even hearing what we had to say. Yeah we had the part already I get you don't do that, I was more than happy to return it and get one through you but you hung up before we could explain that part. Just completely shocked at how rude that interaction was. We've been here a couple times prior with no issues, felt it was a trustworthy place but not after that. You don't want my money fine, someone else will take it. Work on your customer service skills. Completely uncalled for.
Dan Prince
★
☆☆☆☆
a year ago
I wish I would have read the reviews before calling and being hung up on 3 times and then, the person that answered the phone said she didn't have any information for me and that I'd have to talk to the manager. When the manager got on the phone he was not nice. It was obvious to me that I was bothering him. On top of that he clearly didn't want my business and quoted "more than $300" to turn my front rotors.
Jessie Carolan
★★★★★
a year ago
I brought my 1995 gmc van in to get aligned and the whole process was great. They were kind, efficent and knowledgeable. The service was affordable. Many shops wouldn’t do my van because of its age but they did it with no problem!
Matt Strobel
★★★★★
2 years ago
Been coming here to see John for years. Always takes good care of me. John doesn’t cut corners, he always does what is right for the customer & their vehicle. He’s willing to educate you about anything you want to learn too!
Chris McLemore
★★★★★
8 years ago
Called today to see if they do nitrogen tire fills. The easy answer would’ve been no. But, believe it was John went above and beyond giving me the information and advice I needed. That is excellent not just customer service but being a good person. I would definitely use this shop when I have future needs or recommend them to someone looking for an honest shop.
Aaron Bayer
★★★★★
4 years ago
Great shop with up to date equipment. Honest and upfront about what your car needs VS what can be put off for a while longer. Not out to take your money, just fix your car at a price thats fair. And they do pretty much ANYTHING.
Stephanie Fernandez
★★★★★
7 years ago
Highly recommend this place! They are knowledgable, honest, and get the job done right! Trusting auto shops nowadays is a daunting task, but I feel very comfortable going here and I've never had issues with them answering questions over the phone.
Tim Baldwin
★
☆☆☆☆
3 years ago
Just reiterating a number of reviews that have already been left about the lack of courtesy from whoever answers the phone. It sounds to me like they’re doing fine, don’t need your new business, and are generally inconvenienced by your attempt to seek their services. I won’t bother again, and if you’re shopping, I’d encourage you to do the same.
Wayne Giles
★★★★★
4 years ago
We use NKC Brake for service on all of our work vehicles. Always great prices and quick turnaround times on repairs. Definitely recommend them to whoever is looking for good honest service.
Jennifer Webb (Jin)
★
☆☆☆☆
5 years ago
Got quotes 400-600 for changing break pads. When I asked why so high, the hung up on me. When I called back he asked me “well what do you want to pay?”. Instead of explaining why the service was so high, he just told me why don’t you go somewhere else and see if you even need brakes..... isn’t this a place that services breaks? Never really dealt with someone that rude but I’m going to assume he was having a bad day.
Joe Luna
★★★★★
7 years ago
The price quoted over the phone was the price I was charged. That never happens. They took the time to explain to me exactly what they did to help me understand the process. My 75 Chevelle Malibu runs better then ever down the HWY. Thanks NKC Break.
Buster Bellm
★
☆☆☆☆
2 years ago
Charge me for parts that labor that wasn't put on my truck. Try to sell me 2 new tires that I did not need, old tires had 90% thread wear. Two lug nuts on rear tire was loose.
MoniQua Perez
★
☆☆☆☆
8 years ago
I just got off the phone with John & I can tell you one thing... I will never take my car here or encourage anyone else to after our conversation. His customer service was terrible. He had an attitude from the very start & made sexist comments to me as if I didn’t know my car well enough to answer questions about it in order for me to get a quote from him. I’ve called several mechanics today to get quotes & no one... NOT ONE... has told me that they couldn’t give me a quote over the phone due to my inability to answer the proper questions about my car. He told me I would have to drive my car, that needs to be repaired, to him so he can see for himself what the quote would be. John: “I can’t give you a quote over the phone.” Me: “Why?” John: “Because I’m going to start asking you questions about your car & you’re going to tell me that you don’t know!” Seriously? This is the kind of person you have answering your phones at this shop? I responded... Me: “How do you know that I won’t know how to answer your questions? Try me!” John: “Is it a 4 cylinder or V6?” Me: “4 cylinder!” John: “There’s multiple engine sizes for your year.” Me: “I have a 1.8 engine!” John: “Well, do you have a coup or a sedan?” Me: “A sedan! Anything else?” John: “Let me check to see what the quote would be then.” YEAH!!! I thought so!!! If I was a man.... he would have never insulted my intelligence in that way! I know my own vehicle & to assume I don’t & that I cant answer simple questions about it because “I’m a girl” is BS. He would NOT have talked to a man that way & I have no doubt about that! This woman knows her car & can answer questions about it! Maybe next time when a WOMAN, not a girl, calls your place of business... you talk to her like you have some sense & not give them an attitude from “Hello” like she’s bothering you with her silly questions! SMH! Unbelievable!
Sean O'Donnell
★★★★★
9 years ago
I have had many cars and trucks repaired at North Kansas City Brake over 20+ years and have always been pleased with their work. John is an honest repairman who runs a great shop.
Janet Sanchez
★★★★★
2 years ago
Love this place. Busy garage but Always fix it right the first time and never feel ripped off. Helping keep my old truck alive .
Richard Bennett
★
☆☆☆☆
7 years ago
Made an appointment using their website. Got to the shop and told them this. The man looked at me funny and said that what telephones are for. Will not come back. Good luck staying in business.
Steve Shawhan
★★★★★
12 years ago
John and his crew go out of their way to make sure I'm happy with the repairs made to my vehicles.. Very clean and comfortable.. Highly recommended!
T R
★★★★★
6 years ago
Small but very capable shop where the owner is hands on. Honest and doesn’t mind explaining what was done and why. I’ve gone there for years, I trust them.
