Google Reviews
hessam yoosefzadeh
★
☆☆☆☆
5 months ago
I had a highly disappointing experience with this repair shop. Initially, I was quoted a $95 diagnostic fee, and they informed me that the issue was the thermostat, with an estimated repair cost of about $550. The following day, they called me again, claiming that the water pump also needed replacement, which increased the total cost to over $1,500. When I compared this with a dealership estimate, the dealership quoted me about $1,175 for the same repairs, including all parts and taxes. This significant price difference was concerning. What made it even worse was the shop’s lack of expertise. They ended up charging me for labor twice because they first fixed the thermostat and then realized the water pump also needed replacement. This resulted in unnecessary additional labor costs and highlighted their inexperience. To make matters worse, when I tried to retrieve my car, they refused to release it until I paid, and I had to involve the police. Eventually, they gave me a partial discount, bringing my total to $1,300, still more expensive than the dealership. I also had concerns about the quality of the coolant as i saw some debris in it and the overall service. I plan to get a second opinion from another repair shop to confirm the work done. Overall, this was an extremely frustrating and disappointing experience, and I would caution others to be wary of this shop.
Diana Rothe-Smith
★★★★★
8 months ago
Honest! Always thorough, fair, and quick. We have a Honda mini van that is well-loved by us and well cared for by the team here. We totally trust their assessment and rely fully on their work.
WHS
★★★★★
2 years ago
These guys have helped me so much. I'm a young man who was looking to have a car modified for the first time but really had no idea where to start. Regular auto shops really couldn't help me with what I was looking for but these guys here are pros. You gotta talk to the owner Phil. He walked me through and explained all the steps I'd need to take to get me where I wanted my car. Modifying a car isn't cheap and it can be nerve-racking spending money on something you're unsure about. Phil really took that feeling away and made this a fun exciting process for me. Definitely a lifetime customer. Thanks Phil and all his great staff that works there! Vroom vroom
Eric Louis
★★★★★
a year ago
First thing first I wanna thank Felipe and his team for always taking care of me they do such an amazing job every time I go to them a couple months ago I had a problem on my Audi a6 where my car would shut off and and the start button wouldn’t work or reponse to me I took it to Audi for the problem they quoted me 800$ to fix the wiring on my car which Felipe did it for 175 ever since then I never took my car back to Audi I only trust Felipe with it I do my oli changes there brakes pads pretty much the whole 9 yards Felipe and his guys are great people I’m very grateful for them they definitely treat there customers the way they are supposed to be treated
Oliver M
★★★★★
2 years ago
I recently had the pleasure of visiting North Springs for 2018 Accord, and I was thoroughly impressed with their exceptional service. From the moment I walked in, Felipe's honesty and approachability were evident. He took the time to understand my concerns, answered all my questions, and explained the diagnostics in a clear and straightforward manner. This level of transparency is a rarity in the auto repair industry. One of the most remarkable aspects of their service is their commitment to saving customers money. Felipe and his team never rush into the most expensive repair options. They actively seek cost-effective alternatives to ensure your car is repaired without breaking the bank. Their focus on the customer's best interests is truly commendable. I trust them to provide top-notch service and to explain the repair process in an easily understandable way. Felipe, Chris, and their team have set a new standard in the industry. I wholeheartedly recommend them for any automotive needs, and I'll be returning for all my future car repairs. Thank you for your outstanding service! and it's a pleasure to support a small/local business.
F L
★★★★★
10 months ago
If you're in search of a reputable mechanic then this is the place! No need to take your car to the dealer. Phil, Chris & the crew provide the best customer service. Thanks for taking care of my problem in such a timely manner.
Rodney Lewis
★★★★★
a year ago
If you are frustrated of getting ripped off by dealerships, I recommed you try North Springs Car Care 12294 Wiles Rd Coral Springs. Mr Chris and Mr Fillipe are there to help you get your car repaired and maintained at competitive prices. They are professionals!! I am so grateful to have found them and now they service both my Nissan and my Toyota. I give them 5 stars. Rodney Lewis Coral Springs
CL Luxury
★★
☆☆☆
Edited 2 years ago
I believe this place overcharged me. While they're more expensive than others ($125 for an oil change when others charge 50% of that), I used them because they seemed honest. However, they charged me over $400 and then over $200 on successive visits. Also, they rotated my tires 2x in less than 5,000 miles and also the check engine light came on numerous times when I had my car with them. They also encouraged me to change my oil every 3,000 miles, when the manufacturer tells us that 10,000 is enough. In my opinion, they recommended this because they believed that we were "easy money". I now bring my car to one of their competitors that charges 50% of what they did and who is actually honest. I believe it's best to beware of this shop because I believe that they took advantage of me.
kristina esposito
★★★★★
3 years ago
I had a great experience with North Springs Japanese Car Care. I live in Miami and own a 1990 Miata that is heavily modified and was nervous to bring it anywhere in Miami. I chose this shop because of the reviews and they were right! They are extremely knowledgeable and kind. I was provided with video and photo text updates and explanations of everything. There were some issues I've been having for a very long time that other shops have said they fixed but haven't. These guys did it all. The pricing was also very generous and I felt very safe leaving my car with these guys. I will definitely return. Now that my car is repaired I'm excited to make it faster! I would recommend to anyone wanting a straightforward and honest mechanic who enjoys working on your vehicle. Thank you so much!
MARUF HOSSAIN
★
☆☆☆☆
2 years ago
I originally found this business because of its great reviews, but unfortunately, my experience was negative. They charge around $125 for an oil change, which is high, but I was willing to pay it to find a trustworthy mechanic. However, they charged me $424.53 on November 8, 2022 and then $225.02 on February 24, 2023. This is a 2021 Highlander that's in great shape, yet...they told me that they had to rotate the tires 2x in 4,000 miles. Then, the check engine light came on 2x in 4,000 miles. Also, we change our oil every 5,000 miles yet Toyota tells people to change it every 10,000 miles. North Springs Japanese Car Care told my wife to come in every 3,000 miles to change her oil! Lol. They wanted my wife to change her oil more than 3x more often than Toyota recommends. Of course... if you're going to charge $400 every time and rotate the tires every time then it's easy money. I now bring my car to a competitor who charges $65, in total, to change the oil and haven't had any issues since! In my opinion, I think it's best to beware of this shop because it seems that they take advantage of people.
Ruthann Rubright
★★★★★
a year ago
Best car repair shop in the business. Very honest and fairly priced. My husband is a collision estimator and knows that we were treated very well. This trustworthy small business is worth using.
Rodney Smith
★★★★★
a year ago
We continue to have our Honda Odyssey and Subaru Crosstrek serviced here, for routine maintenance and repairs. The team is knowledgeable and thorough. Highly recommended.
Brian Shanahan
★★★★★
2 years ago
I was experiencing issues with my AC system and brought my Lexus in to get it checked out. I met with Felipe who was very personable and knowledgeable about my car. Felipe and his team got me squared away and back on the road with freezing cold AC in no time. I've been looking for a new shop I can rely on, and it looks like I have found it. Thank you, Felipe and team!
Erika Wasserman
★★★★★
2 years ago
As a women dealing with car service is one of my least favorite things to do. I recently had a problem with my 2017 Hyundai and went to the dealership to see what was wrong. Well, they lived up to all the horrible things people say about dealerships. I was fortune enough to call N.Springs Japanese Car Care and saved close to $1,000. Not only that, the guys in the shop (new owner included) have treated me like family. I have taken it back since then for new brakes and again received the same kind, fair, in my best interest (not theirs) treatment. Highly recommend this shop.
Wes Hitchcock
★★★★★
7 years ago
It's always a pleasure to bring my Honda to Dominic. Did not take long to establish trust. I have been a customer for many years. He is a prompt, professional, honest mechanic at fair prices. Dominic always has the customer's best interest in mind and I always feel like I'm getting honest insights about my car. No unnecessary services ever proposed. Thank you Dominic!
Nixie Mistri
★★★★★
6 years ago
Honest and quality service! My mom and took three different cars to Dominic and received excellent and worry-free service every time! Despite no longer residing in the Coral Springs area, North Springs Auto deserves a 5++ rating from two very appreciative customers. Don’t look any further for your auto care!
Luis Bautista
★★★★★
2 years ago
Today I stopped by to get my two Acura’s service, met with the new owner, discussed what I needed done. Felipe was very helpful and was able to get them both done without appointments in the same day. I really appreciate the service and will return in the future.
Brian Martinez
★★★★★
3 years ago
Hands down, the best and most honest auto shop in South Florida. Ask for Felipe, the man is a superstar. Takes care of you like family and steers you the right direction every time. Timely service, quality work and is very fair. Don’t look elsewhere, come here for any of your automotive needs!
Anne Jerome
★★★★★
8 years ago
My family and I have been going to Dominic for many years, and he is as honest as the day is long! Don't let the name fool you, he does terrific and honest work on my Range Rover and Cadillac. Whatever the problem, he is realistic and gives great advice both for near-term solutions and probable future issues. Before I buy a car, I always get his opinion regarding reliability and brand history. Dominic is also the NICEST GUY!
cheria gata
★★★★★
2 years ago
We have a 2015 Toyota Prius that just stopped running. At first it appeared to be a battery issue. Since we still had warranty on the battery, we took it to Lipton Toyota on Oakland Park Blvd. We requested a battery test. They kept the car for a few days, never diagnosed it. When we finally got a call, they told us the battery was ok just to avoid using the warranty. Lipton Toyota (Ryan-British accent) instead told us we needed to pay $680 to diagnose the car. We declined the offer to shell out $680 for a diagnosis and we towed the car back home. Another auto repair said it is an ECM(main computer issue) but they were not willing to keep the car until the parts come in. I personally made a few google searches for a Japanese auto repair shop a few days later. Luckily, I stumbled upon North Springs Japanese Car Care. Chris answered the phone and I told him briefly that I needed to have him replace my ECM because Lipton Toyota tested the battery and they said the battery is ok. Chris transferred me to Felipe, and at the very opening, I knew I was talking to someone honest, someone who really just wanted to help. Usually auto repair personnel go for the jugular, especially when it is a woman calling. Felipe was patient and compassionate as he tried to explain to me what is possible. He told me if anyone could diagnose the car, he could, but in all his years of experience, it is rare that ECM is the first go-to. He said he is not comfortable proceeding with someone else's recommendation until he diagnose the vehicle himself. The diagnosis fee was extremely reasonable, so we agreed. Well would you believe we just got the call from Felipe and the battery indeed required changing? That is the same battery Lipton Toyota told me they checked and it was ok. Lipton Toyota lied to us. We are so grateful to Chris and Felipe because they showed us they car and they ultimately solved our problem. Moreover, they are reasonably priced, professional and honest. They have earned our business and our referrals. Do not hesitate to call them. If they can help you they will do it with great aplomb.
