O'Reilly Auto Parts

Jeffrey Kobe

★★★★★

a year ago

Locations are easy and redly accessible prices are reasonable. Customer service is always available I wouldn’t shop in any place else

Neemine Furrier

★★★★☆

4 years ago

Really nice and clean inside, friendly workers and always willing to help a customer with finding anything or ordering special parts for their cars. They love to rotate the front displays so you can see things you didnt even think they had. And they have essential items at a decent price. Overall 4 outta 5

Steve H

★★★★★

3 years ago

I tend to favor Oreillys they always have clean stores and helpful employees. This was right on point for what I expect. The store is clean, the employees are knowledgeable and friendly. It's close to Whitehall, maybe 2 miles from "downtown" and right off the expressway. If you are looking for parts you won't be disappointed.

Dan

★☆☆☆☆

a year ago

Terrible experience. I had a brake line lock up on my motorhome in Muskegon 4 hrs from home. I called Fri and they said they could order it (not in stock) and have it by 8 am Tommorrow. I gave them the exact part number. Next Day I called them in the morning and said this is Dan again and they said yes we have the part now. So u have my dad drive 35 min one way to bring me there. I show up and they don't have it and have no idea what I'm talking about. I confirmed w them the number I called and this was the right place. No I'm sorry etc just I don't know. They said well we have something ordered for Alex. I looked at it and said no it says ordered BY Alex. "Yes I know sir" 🙄 Rude and a huge waste of time. I'm guessing this was the part but they ordered the wrong part since it was the right part for one year different.

Chad Bitson

★☆☆☆☆

a year ago

Tydus and Bill were venting about another worker (I think it was Mike) when I walked in. They didn't acknowledge me when I walked in (only person in the store) so I said good morning and the ignored me while they continued to complain about their co-worker, I approached the front counter and said "can you help me with this part?" And set a part on the counter, and Tydus replied "nah man, I ain't ready for you yet" and then continued to rant with Bill about one of their employees not knowing where to put stuff yesterday... It was a frustrating and completely disrespectful moment, 7:55 a.m. Friday morning...

Kam Hallberg

★★★★★

a year ago

Had some tail light issues I came in and Conner told me which bulbs to replace on my Fusion and then offered to replace them for me. It was quick and easy and my experience was A1. I’ll always return to this location for parts!

Shane Ferrier

★☆☆☆☆

a year ago

Thay never answer there phone. Went in there one day and asked the manager said I don't answer the phone the customer in the store is more important. Than ppl calling we'll when u drive a super duty and fuel is 4$ a gallon I'm not driving 10 miles to just see if u have the Part in stock. Or a Part in stock for the other 5 cars I have

Sierra Helms

★★★☆☆

a year ago

I don't appreciate being told the store doesn't install rear windshield wipers because one employee doesn't know how. A big thank you to the other employee that did come out to help me. If you don't know how to do something that's okay, just point me in the direction of someone that does. Business ethics.

deriveria Burrell

★☆☆☆☆

a year ago

So called the store at about 9am this morning for a part to come to the store on Apple. They told me it will be there by 12 give or take. So get to the store at almost 1230 and they didn’t find my name in the System. Okay cool they like but if you called and order a part it should be here when the truck comes. So I wait in the car guy come out and says the truck is here your part should be on it. Hold time the part never got order. So we waited almost 20 minutes outside just for a part not to be on the truck. So we left and I called just to see if I could drive to Grand Rapids to pick it up just for them to tell me no and he like well yeah okay he really didn’t care that my part didn’t come or about the time I wasted to get there and the person time to try and fix my car today.. so Unprofessional..

Loretta Woods

★★★★★

8 months ago

First time there. Went in order my part that I needed. Reasonable price compare to the other auto stores I went to. Very friendly and respectful. Will go there again

Michael Duthler

★★★★★

a year ago

Excellent, friendly, professional, and knowledgeable service. I called and a service rep immediately answered and was able to quickly confirm that the bulbs I needed were in stock. When paying for the bulbs, a service rep (Braxton) provided pricing options. I have very limited mechanical knowledge which made me beyond grateful for Braxton's assistance with installing headlight bulbs. I highly recommend O'Reilly's

Mark Cumings

★★★★★

6 months ago

I went there to get a new battery and I got a battery from there tonight I said to him too bad you guys don't install them the manager said we do so she install it so thank you very much. She was very courteous and friendly and knowledgeable

Jo D

★★★★★

3 months ago

Staff is amazing. Store is very very well organized. Got everything I needed. Thank you very much.

Dmin1990

★★★★★

a month ago

Ive used orileys for year and have had great luck with them over the years.

Michelle Kelly

★★★★★

a month ago

Adam went above and beyond to help me with the issue I was having with my vehicle and then taught me how to fix it. I was very intimidated to go in to ask for help and I am so thankful for his patience.

Myke

★★★★★

4 months ago

Great service and actual care to help me find what I needed and took several steps to help me. Jen the manager is an absolute Gem 💎 Thanks so much!

Average Person

★★★★★

2 months ago

Came in at 19 minutes to close and was met with eager to help staff and was quickly relieved to know they had my part in stock and had me out the door to finish my alternator swap in no time at all..... Very pleased. Thankyou!