About Business
For professional Car Repair care in San Mateo, CA, San Mateo, look no further than O'Reilly Auto Parts. Their team excels at delivering top-tier results for Auto parts store, Auto body parts supplier, Car battery store and related Car Repair needs. Their customer-centric approach has earned them a 4.1/5 rating based on 326 pieces of feedback. They have become an integral part of the San Mateo, CA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in San Mateo, O'Reilly Auto Parts is ready to assist with your next project or repair.
Google Reviews
Heather Whyte
★★★★★
2 years ago
Had a burnt out headlamp and Carlos was so nice and helpful even when I didn't remember the year of the car. So friendly and professional. If I could give 6 stars I would.
Katherine Giusto
★★★★★
6 months ago
Great customer service and very knowledgeable
Karen V Chin
★★★
☆☆
10 years ago
Stopped by to buy light bulbs for my car's tail lights. Store is well-stocked. Staff was cold (no customary "Hi. Can help you find something?"), pretty much self-service. Paid at the register. No acknowledgement. Purely just a transaction. Wheel Works is attached to O'Reilly and share the same parking lot.
Mark Y
★★★★★
7 years ago
I love coming here. It used to be Kraegen's, but I feel like it's the same good customer service I used to receive. Everyone is very helpful and this beats purchasing things online. You get that human interaction and you get answers instantly rather than searching it for hours online.
Dr. Flywheel
★★
☆☆☆
6 years ago
Service level at the San Mateo store was poor. Parts stock level was marginal and I immediately noticed that the parts that I was looking for were about 10 to 15% more expensive than other car parts stores in the same area. For now this store will remain last on my list for my next automotive parts purchase.
Giyasim Babayev
★★★★★
4 years ago
Great place to buy your auto parts, tools, and other things. This O'reilly's store always has more auto parts and other relevant merchandise compared to most other auto part stores. What I like most is their friendly staff! They always notice and greet you, offer some help to meet your needs. I especially want to give kudos to Eirik, one of the Assistant Managers there. He handled my faulty part under warranty without a hassle and in the most satisfactory manner, in fact his customer interaction and proactive handling of my issue, positively exceeded my expectations. I highly recommend shopping here because of more parts options and excellent customer service.
Matthew Whicker
★★★★★
6 years ago
I'm the kind of guy that doesn't know much about cars or what I was even supposed to be getting at the store. Worked with a guy named Andrew who gave me some of the best customer service I've ever experienced in my life, whether at a car place or a restaurant. He came right out to my car, helped me figure out what I needed, and even refunded and replaced an item I had bought that was just the wrong item. I don't know about anyone else at that store, but if good customer service and help with your car is what you need. Go to this O'Reilly's in the evening and ask for Andrew.
Ivy Manuel
★★★★★
4 years ago
Everything I needed for my vehicle is always in stock. I like how the workers are really friendly and greeted me as I entered. They're very helpful in finding what I need and even lent me tools to get the job done. Parking was great and spacious enough to accommodate a lot of cars. I like the social distancing and put the card machines on another desk for their customers. The place was really clean, organized, and well stocked.
Alex Abrahim
★★★★★
4 years ago
Great Service and welcoming attitude is what I've experienced and observed on each of multiple visits from the time you walk in to the min your walking out... with or without a purchase. And they are very attentive during the visit, if they notice your kinda lost in attempting to find what your looking for or just want to see if your in need of any assistance- They're on top of it. More then I can say for so many other auto parts/ service places I've visited within the northern Cali area. Knowledge, Willing to assist, Courtesy is part of the every day practice here and that's the huge difference of a customer wanting to revisit or wanting to avoid a place. Much appreciate the promptness as well!
Barbara Breen
★★★★★
a year ago
On August 6 I came in to this store to purchase a battery for my car. Alexis was very helpful. He checked on my car to be sure that I get the right battery and then he replaced my old with the new. What an excellent service! Thank you Alexis.
Larrissa Prather
★★★★★
a year ago
I am giving a five star review for Hemandra. He was so thoughtful and kind. He helped me install my battery and took the time to walk me through the process in case I ever need to do it on my own. He even helped me pick out a battery that not only was good for my car but considered my long term goals as well with my vehicle. I am so impressed by him… now about his coworker Rey. I was absolutely slammed with a quote for the most expensive battery. Which doesn’t feel great as a woman who doesn’t know a lot about cars and in a difficult position where I had just broke down. I was very vocal about how my car just broke down and I didn’t know much about cars. I was lucky enough to have a stranger jump my car and I drove straight to Oreilly to get a new battery. I expressed I knew nothing about cars and needed help picking a battery. I was told they had five left and this was the only one for my car and if I need help installing I had to come in the morning. I understand the guy didn’t have tools, but I am so glad I didn’t purchase it and try to install it myself because he really attempted to slam me with the most expensive one when other options were available. He also then told me I could come in right when they opened at 7:30 to purchase it and get it installed. That wasn’t true because there was no one to watch the store for that to happen and I needed to wait for another employee to come in. Lucky enough Hemandra worked fast so I wasn’t late for work. But knowing this last night would have been really helpful. It also begs the question of how many other ladies came in needed help and were slammed by the late night crew or told to come back in the morning for help. Again I am so happy with my service this morning and give that guy 5 stars… but I won’t be going here to work with anyone else.
Bethany Li
★★★★★
10 months ago
Alexis helped me get a replacement headlight bulb and supported installation just before closing time. Super knowledgeable and kind customer service!
Fred Carter
★
☆☆☆☆
a month ago
They won’t help you replace your headlight
Pistachio Algorithm
★★★★★
6 months ago
good customer service, they sell battery and help you put it on, the auto zone on the other side of the street has zero service.
Alex Chen
★★
☆☆☆
3 months ago
They are not wiling to help replace the battery for me, ended up spending an hour to do it myself in the parking lot
C “Jordan”
★★★★★
3 months ago
The Store Manager Carlos went above and beyond to help me find the right part, it was awesome. Great guy!
Gilbert Granado
★★★★★
2 weeks ago
They helped to diagnose my battery and picking a new one based one use and budget
Bizarre GT
★★★★★
5 months ago
i would like to thank Kristopher for his help on replacing a battery for me, i recently had surgery which prevents me from lifting heavy items but this man here went above and beyond all while it was pouring rain outside, i had also purchased the battery at a different oreilly that refused to help me so i came to this location and every time i am always offered a helping hand here so i want to give my gratitude for his compassion and being such a huge help. Thank you guys!
Hakan
★
☆☆☆☆
6 months ago
I went to buy 2 quarts of motorcycle engine oil. The price on the shelf was $9.99 each, but when I checked out, I didn’t pay attention to the total and just left the store. After a few steps, I looked at the receipt and saw I was charged $28. I knew I’d been overcharged, so I went back. The employees were helpful, but they had to call the manager (messy-haired brunette guy with tattoos and a beard). He showed up with a very strange attitude, almost like it was my fault. He fixed the issue and refunded me the difference, but the way he handed me the receipt felt like he was saying, “Just get out of the store.” I don’t know, man people are weird. Even when it’s not your fault, they act like it is. Honestly, some people just aren’t fit for management. I bet he treats his coworkers the same way, acting like he owns the world. Calm down, man you’re just giving back money that was overcharged, you’re not saving the world. Sometimes you need to get up from your chair and handle a problem your employees can’t. That’s what being a manager is about.
Jatinder T
★
☆☆☆☆
3 weeks ago
I want to recognize Christopher for his excellent service. He was managing the store and a line of customers entirely on his own with great patience—specifically while helping an elderly gentleman. Unfortunately, the store manager, Rey, remained in the office the entire time. Another frustrated customer eventually had to go into the back just to get his attention. Even when Christopher called him over to help with my transaction, Rey did the bare minimum and walked away before finishing, leaving me to wait for Christopher again. It was disappointing to see a manager lack that level of initiative. I hope the area manager addresses this, as Christopher deserves better support and this level of service from Rey, will only push more customers to the online competition.
