About Business
O'Reilly Auto Parts is a leading Car Repair specialist serving the Houston, TX, Houston area. They provide a wide variety of solutions, including Auto parts store, Auto body parts supplier, Car battery store, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 170 verified reviews, their reputation precedes them. As a locally-owned business in Houston, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Houston, TX.
Google Reviews
Minister Pamela Polk
★
☆☆☆☆
8 years ago
Associate (male) had an attitude when I politely asked him to check my oil. I was surprised by his behavior as I have never had a problem with getting help at other O'Reilly locations.
michael chmiel
★★★★★
a year ago
Employees are always ready to help. Know what you need and quick service.
Tonye Taylor
★
☆☆☆☆
a year ago
The customer service here is horrible. They wouldn’t even acknowledge me. Not even the manager Mckie. All I wanted was wiper blades.
Melissa Murphy
★★★★★
Edited 9 years ago
Friendly staff and good selection. It was easy to find what I needed and pay quickly. They checked that the part was compatible for my car. Easy and great!
Grace H.
★★★★★
6 years ago
We went here Saturday morning to replace my car's battery and air filter. We were immediately greeted and offered assistance by a woman (both of us had memory lapses on her name, but she has a ring with a purple gemstone and long dark hair). She tested the battery just to make sure we did actually need to replace it, then retrieved the right battery (and air filter), walked us through warranty options--fairly standard things that would've been the norm for good customer service. She didn't stop there though: brought out all of the tools we'd need (including corrosion spray and protectant), recognized where we'd need assistance before being asked, and then stayed with us as we replaced it even when it started raining. First a drizzle, then a downpour, and all the while she was there helping. I only had a small umbrella, but another employee brought us a larger one of her own. And yes, they will recycle/take the old battery and cabin air filters. The only criticism we would've provided is that a longer awning would be nice for when it rains, but the owners of the building (O'Reilly rents it) are the ones blocking the addition. Absolutely exceptional service and we will definitely be back and follow this team when/if they move!
Maria Castellanos
★★★★★
a year ago
They all nice person and is a clean store. They always say hi ,respect me and I always going there.
CHRISTIAN BALDERAS
★★★★★
a year ago
Came to this place today looking fur plug gasket the guy right way search in the computer got me part good customer service
MARISSA ZAMORA (Marsy)
★
☆☆☆☆
2 years ago
Hi I am a customer for several years of O'Reilly and this morning I experienced very poor customer service at this location 3600 North Main as I was paying there was a dispute with an elderly lady I'm not not sure if the employee name was Makenzie or Makenie but she's a female it's not the first time she's rude to a person or customer rather but this is ridiculous this lady was trying to get an $8.00 refund and that employee I mentioned was actually almost in her face she always has an attitude with her customers and when it comes to refunds or warranties she give a hard time with customer I am asking for someone to look into this matter ASAP
Amanda Garza
★
☆☆☆☆
7 years ago
Took a heavy battery for replacement and asked for help was told no... then walking back in with the battery I had to hold the door open for a little old lady carrying something heavy in while there were plenty of ppl doing nothing sitting around I placed the battery on the floor bc I really couldn't reach the counter too well..(I'm 5 ft tall) he then said put it on the counter after he saw me struggling with it already... I said really ok... had poor service.. worst location I have ever been to. I always get great service in any other location I just expected better from them.
Mitch Conner
★
☆☆☆☆
2 years ago
Staff is nice enough, sometimes on point, sometimes a bit… dim. I don’t like visiting this location because the store exterior smells of urine, the inside store smells like a dumpster. I actually briefly gagged walking inside the smell was so powerfully bad. The location is a homeless camp at night. They let vagrants drink and do whatever else just to the right of the front doors. If you can go to any other store location, the Main st one may be the one to avoid. It’s consistently disgusting.
Mocha G
★
☆☆☆☆
7 months ago
Customer service so horrible. Two lazy men working . Older man so much ruder…
Diana Zamora-Garcia
★★★★★
6 years ago
Wanted to commend Maria's Customer Service this evening. She did amazing and was very great at her job. This is what excellent Customer Service is. Thank You so much for being so helpful and checking my battery today and also taking the time to check my wipers. They need employees like you everywhere when it come taking care of Customers. Best Wishes for you Always...thank you again :-)
Kailye Nay
★★★★★
2 years ago
Henry was so so so helpful! Even pointed out a few things that could be problematic down the line. Very grateful for the service and friendly people here. Line moved quickly and I had new bulbs purchased and put in within 15 minutes. Thank you Henry!!
James Waters
★★★★★
a year ago
Rarely do they not have a part I need for my truck, scooter, or lawn mower. Granted, the scooter and lawn mower mainly just need fresh oil and spark plugs. They've always been friendly and had quick service over the last 6 years. Call first to make sure they have the part you need to avoid an errant visit.
Kevin Mason
★
☆☆☆☆
a year ago
3-5-25 at around 11:25 am. I helped another customer find a part because the person working was unable to assist. The person working verbally accosted me for several minutes after the other customer left because they wanted to sale them a part that cost twice as much. He was unhinged and unethical. I am a commercial customer that has been purchasing for over 20 years, I will not be seen in oreillys again except for warranties.
Sheryl S-Google
★★★★
☆
2 months ago
I just called. They have a funnel. I can use to put oil in my car.
Rod Keels
★★★★
☆
Edited 6 years ago
Good location right off the North Fwy on N. Main St. The store is clean with good merchandise presentation. Sales associates were friendly, helpful and knowledgeable. I found the power steering pressue switch I needed at a very competitive price.
OneZip
★
☆☆☆☆
6 months ago
The cashier locked my wife in the store after she came in to buy some hub caps. He only opened the door after asking her if she took anything without paying. My wife’s a young black woman and he did not profile anyone else in the store which leads me to believe it was racially based. Keep in mind, we parked right out front the front door and my wife even sparked up a conversation with the guy to be friendly. Horrible service, please read the other reviews about the cashiers being super rude and avoid this location.
Hanna Odom
★★★★★
2 months ago
Arnold was very knowledgeable and helpful! Thanks again for all of the help! Store was very neat and well stocked— in and out trip.
Angelica Reyna
★★★★★
3 months ago
Great service. Quick check out and honest advice for my windshield wipers. Cristobal was attentive and helped install new wipers . Will be recommending
