O'Reilly Auto Parts

Lester Branum

★★★★★

4 years ago

went to this location and asked for Gavin whom i spoked to on the phone got to the foothills store in Roseville Ca and met up with him and he helped me with my purchase of windshield wipers for my 2018 Nissan Sentra . And installed them on my car for me. And I just want to say you need more people like him he went out of his way Great customer service. Thank You

Jim Nathan

★★★★★

2 years ago

I had a great experience with Gio when it came to exchanging something that failed on me. It's always nice when your customers service steps up to make it right. Thanks Gio!!

James Player

★★★★★

7 years ago

I love coming here. I go out of my way and drive past their competitor because of their honest customer service. I feel like everyone can't wait to work with me on a solution. It's a true partnership. It makes me want to stop by and buy things just to feel good.

Michael “Mike” Adkins

★★★★★

2 years ago

One of the associates not only helped me pick out the right wiper blades for my car, but then he came outside and helped me put them on! Awesome service, friendly and clean.

Joanne Castro

★★★★★

7 years ago

Tonight my battery died at the WALGREENS’s next door so I walked over to see if I could get some help. I had forgotten my cell phone and AAA card was on it. I walked to the O’Reilly Auto Parts next door and Austin walked back and checked the car and it was dead. He said normally we don’t change batteries with other parts covering the battery but since you’re stuck I’ll be happy to help. I paid for the new battery, he loaded up his tool cart went over and began changing it out. He stopped, ran back , got another battery to hook up and power my computer so nothing went without power while he changed the main battery. He was sweet, polite, kind and professional and it am awesome job. When he was done I tried to pay him for helping especially since he had to take out the air intake to get to the battery. He smiled and “said no thanks that’s really nice, but it’s the thought that counts” what could have been a lengthy issue (since I forgot my phone) was fixed and I was ready to go in just about 30 min. Austin was my car angel tonight. Great customer service! Thank you so much Austin for your kindness and going the extra mile.

Catherine Stanley

★☆☆☆☆

2 years ago

I was in the store today and the store manager Brianne was extremely rude to me and almost broke my expensive key fob. If an employee doesn't know how to fix something they really shouldn't be messing with car parts. She insisted on working on it instead of letting someone else who knew how to fix it do it like they said they would. Customers should come before ego. A great leader is one that leads by example. She could have asked for help instead of almost breaking someone's personal property.

Jen M

★★★★★

2 years ago

My battery is dead, and I went there to replace the battery, only to find out that on a Chevy Equinox, it is difficult to replace it, so they can't do it. However, I've gone here to get windshield wipers and other car parts over the years and have had good customer service.

Chris Calderone

★★★★★

Edited 3 years ago

This is my favorite O'Reilly. It's very rare when they don't have exactly what I want in store but worse case they can have anything brought over in 2 or 3 hours. Lots of long term smart employees. They also keep good records of previous purchases under your phone number. Comes in handy when you buy parts with lifetime warranty

LeMoine Bond Realty Counsel

★★★★★

5 years ago

Always great help keeping my 345K mileage running smoothly...D LeMoine Bond, Realty Counsel since 1963...

Lee Hamrick

★★★★★

2 years ago

The two gentlemen on shift last night were very helpful, knowledgeable, and courteous. This was one of my best interactions at an auto parts store that I've had in decades, I sincerely hope their management appreciates their hard work. They suggested relevant supplies for the job, but weren't pushy about it at all, made sure we had the correct part, and made the entire transaction easy and pleasant. I won't hesitate to visit this location again.

Kenneth Cochrane

★★★★★

6 months ago

Great customer service. Employees are very patient and helpful

Molly Coop

★★★★★

8 months ago

O'Reillys employees are always great. Michael at this location went above and beyond! Such a nice person! Thanks a bunch.

Brian Long

★★★★★

8 months ago

When I entered the store I was greeted by a girl named Robin who is very very helpful and very informative and answered all the questions about the Audi I had just bought. I wish everybody was as helpful as her

Dragon Woman

★★★★★

11 months ago

Thank you Manny for your excellent customer service tonight! You were very knowledgeable, very patient, and explained things very clearly. I so appreciate all of your help with the battery (ies) for my Corolla! 10/10 Totally recommend!

Jeff Martin

★★★★★

3 months ago

I appreciate the O'Reilly team here- they are well versed and have always found parts for me quickly.

Ralph Alcala

★★★★★

a month ago

Convenient location for after market parts. Very good customer service staff.

Robert Alan Martin

★★☆☆☆

3 months ago

These guys are Soo full of themselves treating people according to their wealth. They need to go back to school for properly categorizing parts because they ordered a completely different vehicles valve cover gaskets and I think they should replace them free of charge. Do better, be better at what you obviously will be doing for the rest of your lives.