About Business
O'Reilly Auto Parts brings expert Car Repair solutions to the local community in Mesquite, TX, Mesquite. From Auto parts store, Auto body parts supplier, Car battery store to complex Car Repair projects, they maintain high standards of service quality. Local residents in Mesquite, TX appreciate their attention to detail, leading to a consistent 4.3/5 rating from 210 reviewers. By focusing on the specific requirements of the Mesquite, TX area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Mesquite, TX and beyond.
Google Reviews
Ryno's Horn
★
☆☆☆☆
a month ago
I have family and friends that work at the DC in Seagoville so this hard to write but here it goes.... We I needed them the most O'Reilly's let me down. The short of it is this. My wifes battery, which is the super start platinum which is supposed to better and come with a 3 year warranty would not start her car. So I tested with my meter and only 11.1 volts was present. But I thought no biggie it's under warranty until October. I get up to the store and a younger gentleman said, oh! Well let me check because people turn in good betters when there not. I said ok, check it because I knew it wasn't dead it just had a bad cell. He said it was totally dead and that he would have to charge the battery for an hour to be able to test it. I told him hold on the battery isn't dead it has 11.1 voltage out of the 12 volts indicating a bad call and even showed him with my meter proving him wrong. He said I'm sorry but I have to charge the battery and I said it's not dead you just seen that with my meter. He said sorry sir company policy. I asked for the manager and was told ther manager would be in tomorrow and that he was in charge. All I wanted was my battery to be replaced like it should have been. So this store has either a bad battery tester (which I doubt or the kid didn't know how to use it) or they have employees that lie to their customers in hope of making a sale. What a shame, I guess loyalty doesn't matter anymore because this should have been handled much differently. I went to AutoZone and used this battery as core and told the manager over there what happened and he put ally information into their system and said that I will not have that same problem there... Here's to hoping I guess. But I will never, ever spend another dollar with this company all because they wouldn't stand behind their warranty and employees that will lie to your face even after you have proven them wrong! Shame, shame!
Patricia Collins
★★★★★
a month ago
Stop that first of all the first thing I would say is that this review is very late. I was actually headed to another O’Reilly and the Holy Spirit told me to go to this one on Galloway as I entered the door. Sonia greeted me with the hello and ask what she could do to help me. I explained to her there was a problem with my oil cap and I couldn’t get it removed. I actually broke it trying to remove it so Sonia went to work trying to remove the cap for me. I was actually about to give up and had said to one of her coworkers if they could just tell her, it’s OK I would try later. That’s when Sonia came walking from the back and she had removed the cap for me. Oh my God she went above and beyond she didn’t have to do it, but she did. She was so kind so so kind and helpful and very knowledgeable about other things I wanted to purchase thank you so much Sonia for your help and your kindness.
Penacrux Heating and Air LLC
★
☆☆☆☆
a month ago
If you buy anything from these people that has a warranty and that part fails within the warranty period they WILL NOT HONOR THEIR WARRANTY! I've been going and supporting this location 10+ to 15+ years if not longer than that just for them to treat me and company like we didn't even matter. I was told I could even call corporate and it wouldn't even matter..... Really!?!? They would rather loose a customer than exercise customer service. I will never support this business again or it's deceptive business actions and believe any business that practice deception should be held liable and ran out of town. As a Real Mesquite Business owner I believe in supporting your local businesses but I can't and will not support any business that will lie and be deceptive! So I took my business to AutoZone and I'm glad I did because they treated me like a person and reassured me that I will not have this same problem with them where as O'Reilly's couldn't care less if you are a customer or not. Guess they have so much money that they don't need people in their stores buying parts to stay in business.... Well then so be it!
Pamela Templeton
★★★★★
2 months ago
I really like going to this location Especially when speaking with Melanie! She works very well with the public also She is always (friendly and) ready to help you as soon as you walk in !!
Mesquite ED
★★★★★
2 years ago
This is a great location right off Galloway Avenue in Mesquite. It offers a great assortment of automotive accessories and everything for your car needs. Visit them today!
Crystal RICHMOND
★
☆☆☆☆
4 years ago
Went to this location today to Purchase a few items for my vehicle. I seen a diamond license plate that was showing the price of being on sale. For $12.99 get to the register it’s ringing up $24.99. I show the person where it’s showing $12.99 he walk around to talk with the manager comes back 30 minutes later to tell me customer Switch items around all the time. I laugh at the man and told him to have a good day. So I guess I just switched the price. Poor management and poor customer service skills.
Deanna Perez
★★★★★
a month ago
Loved i was able to pick up next day the part that was ordered
Marilyn Herrin
★★★★★
a year ago
Sonia helped me AND she was awesome.. All I wanted was the code for why my check engine light was on. She didn't pressure me to buy anything but made a recommendation. I have an O'Reilly closer but after reading this locations reviews, I'm so glad I went to this one. THANK YOU SONIA you made my day. 💖 sparkle on.💖
Patricia Mae Repuyan
★★★★★
a year ago
My dad and I had an emergency with our brakes earlier and needed new brake pads and tools — we were assisted by Colton who was heaven sent! My dad and I didn’t really have any tools to get the job done and we’re just really thankful that we’re home now. Thank you so much for your help!
Lonestar pest control and wildlife
★★★★★
3 years ago
I shop with the company on weekly basis and have for long time however not this location it just happened to be only location with part I needed in stock. The Professional service I received from Shawn and Juan was unmatched and best experience I've ever had with any automotive parts store ive visited. As a business owner myself I suggest management to do everything possible to retain these gentlemen as employees because these types are hard to find. From now on I'll take the drive across town and continue doing business with this location. I appreciate you guys very much.
Skyler Smith
★★★★★
a year ago
After being sent on a goose chase from the other Mesquite location, Henry and Sean were able to quickly resolve an issue due to belt line’s error in not checking products before selling and not being willing to help with my return of recent purchase.
Jeff Mitchell
★★★★
☆
3 years ago
Day crew is great. Christian helped me find the correct part and the invoice that no one else seemed to be able to find. Went over the superceded # with me and had no attitude about my refund/exchange. He even managed to do more than 1 thing at a time, which seems to be a dying art. Thanks again.
Kevin Mlinar
★★★★★
Edited 5 years ago
I went in here because it's the closest parts house and because I wasn't having any kind of luck with finding this steering knuckle for my Saturn sl2 online. None. The chick working didn't just tell me they don't have the part and send me on my way- she spent at least thirty minutes looking and looking until she found out that it was a discontinued part. And she was helpful beyond that, offering to contact the dealership to see about getting the part for me. The whole crew is professional for sure. I'm always greeted upon entering and they offer to help me find whatever I'm shopping for right after. Good customer service. Clean store, parking lot, fast, nice.
DMC Sweets by Leighanne
★★★★★
2 years ago
Thank you so much Aaron ( I hope I got that right!!) for replacing my battery and jumping my car today!! I couldn't be more thankful! You were a very polite and knowledgeable young man! You will do great things!!
LaPaula Anderson
★
☆☆☆☆
7 years ago
Went to get my engine light looked, something they literally boast and was told verbatim “No, I can’t do that right now”. He said that he was the only one up there but he was extremely uncaring of the whole situation, as if all the customers were annoying him. He claimed he could only do it when his coworker came at 4 IF he came on time. I’m the customer, I don’t need to see/hear how unorganized the store is. Why have one person run the shop when you’re going to proudly offer to do engine checks? It’s idiotic, and I won’t be coming back.
Lawanda Heard
★★★★★
4 years ago
The place was busy. There manager & 1 other associate were very efficient. The line were gone in less than 10 minutes. I got my fuses and friendly service. What more can you ask for?
Carlos Sanchez
★★★★★
4 years ago
Went for a battery and the employee was helpful but the Manager Fred gave me more options than I realized I had, he was very patient with the employee showing him what and how to look it up in the computer. Honest and straight forward, I'll go back cause of my experience with Fred.
Eddie Resendez
★
☆☆☆☆
Edited 4 years ago
I went to try and get a replacement battery since mine was purchased in December, (it was only 10 months old). I told O’Reilly’s store manager Fred, that when I went to pick up my car from the body shop, the Bodyshop informed me that they had replaced the battery back in December? He said that since the Bodyshop bought the battery, I needed their permission to replace it? The battery is mine, the person who sold it and holds the warranty is O’Reilly’s, what does the Bodyshop have to do with it? They don’t care, it’s not going to cost them anything and they will say yes to keep their customers happy. Now I have to miss work and not be able to take my kids to school on Monday just so I can have the Bodyshop call O’Reilly’s. I’ve never had this kind of problem at AutoZone. That’s why I do most of my business at AutoZone and only 25% at O’Reilly’s. Now I’m not going to O’Reilly’s at all and I’ll be sure to let everyone know how difficult O’Reilly’s is! Went back on Monday. Walked in and spoke to Sonia. I gave Sonia the business card of the shop that repaired my car and purchase the battery for me. I told her the whole story about how the store manager Fred refused to replace the battery. She quickly handled everything and gave me a new battery. I was very happy to be helped by Sonia!
Cynthia Mendez
★★
☆☆☆
4 years ago
Worst customer service. sadly, I was speaking to the store manager by the name of Fred. Very disrespectful, very condescending. he obviously didn't get it as he tried to excuse his rudeness by saying he was trying to make sure i "got the right part." honestly, there's another oriely's up the street just past 80. it's further from my home but I'd drive further for the service. Fred can keep his belittling disrespectful condescending and flippant nature to himself and anyone willing to put up with it. I don't beg people to give them my money or my business and he just lost mine for good. too bad he won't understand and will probably continue in his way the only thing that will suffer inevitably will be the store location.
Selfproclaimed Nobody
★★★★
☆
7 years ago
I can't with an honest conscience really comment on their behavior other than they can be a little slow but I'm really just commenting on how I like O'Reilly's in general. Pretty much the only place I choose to buy parts from . Other than going online, O'Reilly's has the best parts for the price, as well having a pretty good selection (not the biggest) but always good for what's they have in stock!
