Old Town Tire & Automotive

Brandy N

★☆☆☆☆

2 years ago

Hi Old Town, You don't have me in your system yet you know exactly who I am. You are a clown! We have been customers of yours for 7 years and have refereed family and friends to your "business". You sure know who I am when your running my credit card. The truck was towed into your shop for a diagnostic only because it did not START!!! Why would you do an oil change on a truck that doesn't start lol. And that we never requested. Point proven what a scam your business is. Thanks for charging me for an oil change that never happened on a truck that didn't start. You sure did not have a problem with it being parked there for over a week the last time it was there, when you dragged out the diagnostic. Every time you have charged a different price for the same service. Weird. Enjoy my money and have a great day ripping people off : )

Renee May

★★★★★

2 years ago

When most places take advantage of you on car repairs, this place is different!! They showed me on the computer pictures of my whole car and what I needed now, down the road and not at all. Joey even asked me if I wanted him to show me how my breaks were worn, etc. My car was raised and he took the time to show me everything and answered all my question about my breaks and alignment. Never had any mechanic take the time to show me everything. Also, Valerie running the show in the office gave me amazing service as well!! This place is the best!!!

Bob Moto

★★★★★

2 years ago

Love this place, it’s people and dogs. While passing through Albuquerque my cars electrical system shut down. I called around and was told “by appointment only” until this shop. Now as someone that doesn’t live here that’s a frightening prospect. This shop toke my car immediately and within a shot period had figured out the issues and fixed them. Should I ever have issues again in this area I would call this shop. Thanks again for your excellent service.

James Walker

★★★★★

2 years ago

My 4Runner broke down on Interstate 40 and I was towed to Old Town Tire and Automotive. They immediately showed their professionalism and concern for my situation and gave me confidence. They were able to make the repairs and get me back on the road. The staff and mechanics earned my trust and confidence!

Donella Roberts

★★★★★

2 years ago

Valarie and her staff went above and beyond to assist us with the breakdown of our car on our cross country journey. We coasted into Albuquerque with the car beeping for 2 hours and many errors lights blinking. Toyota was of no help but Valarie was honest about everything. Best case scenario, worst case scenario, etc. we had to extend our stay by a day and a half but Valarie and her staff got the parts, completed the work as quickly as possible, and were so kind to let us leave our belongings so that we didn’t have to carry everything to our hotel. If you are a local to Albuquerque, or in need of anything passing through, I highly recommend Old town, tire and automotive. These wonderful people treated us like family and made sure that we were OK and had a place to stay as well as fixing our vehicle to get us back on the road as quick as possible! Many many thanks, Valarie!! Hugs from your FL girls!!

Garrett Robathan

★★★★★

2 years ago

Traveling on the 40 through New Mexico and our car crapped out on us just West of Albuquerque. AAA towed us the 70 miles into town and the driver recommended Old Town to us. They are right off the 40 on Rio Grand in Albuquerque which was convenient. Valerie and the team were great. She was very nice and even went to the extent of calling another customer and asking if they were okay to put off there repair for a day so that they could get to ours. This is way above and beyond. Thanks to whomever was okay waiting another day to help my family get back on the road. Also a big thanks to Valerie for going above and beyond. I was also impressed with their knowledge of BMW's.. Some shops wouldn't even work on my car. Would recommend Old Town to anyone local or traveling like we are.

Patricia Vannuyen

★★★★★

a year ago

Everyone take your car to Old Town Tire Auto bc they provide speedy superior service! Valerie was candid regarding the timeline of diagnosing my car and its repair, and took time to fully explain to me the issue. Thanks for the photo of the specific auto part replaced! The whole team was kind and professional. I'm visiting ABQ, so I also appreciated restaurant recommendations! I highly recommended Old Town Tire and Auto!

Doug Dicken

★★★★★

a year ago

100% I will go back to Old Town Tire & Auto. Here’s my experience: I have an ‘06 4Runner that had its original X-REAS suspension, axels , basically original everything for 200,000 miles. Old Town put on Bilstein 5100’s, new axles and tie rods. The fixed a lot of the bracketing too. After they’d ordered all the parts, they had the truck for less than 24 hours and it drives like it’s brand new. Their estimates were comparable to other shops that I’ve been to and they provided me with a VERY detailed inspection document that showed a full diagnosis for every point of the vehicle. In the end, they ended up charging me much less than estimated! I really like the shop that’s 1 mile from my house, but Old Town is going to be where I go from here on out. Valerie, Alex and Amanda are fantastic people who get the job done RIGHT.

Robert Burgess

★☆☆☆☆

a year ago

Filing a complain with the attorney General. These people put me out over 1900 dollars. Failed to mention a possible blown head gasket and performed work on my car including brake pads and rotors thermostat and radiator flush. After taking it back to them three times because it still had the original issue of running above operating temp. They claimed they could not recreate the issue. They even falsified the mileage on the paperwork. Why? I do not know. I took it to another mechanic and he performed a block test confirming it was a blown head gasket. Weeks of using all my free time to deal with these people could have been saved with a little bit of honesty. No matter how you look at it I was completely taken advantage of by this place of business and I don’t want it to happen to anyone else. If you don’t have money to throw at these liars I would go down the road. I don’t know how they sleep at night. They also wanted to sell me a used tire for 60$ because mine had a screw in it. I pulled the screw out myself and it wasn’t long enough to penetrate the tire and cause a leak. Funny.

Jens Broten

★★☆☆☆

a year ago

They charged me just under $300 for a TWO WHEEL alignment. The best part is the money grab scheme they got going. If you don't get the alignment, they want $120 to say no "for the assessment" which I walked in saying "I got new suspension and need an allignment" not much of an assessment now is it. For $120 I could have got the allignment elsewhere. Their response was.. "yes we know we are having trouble with our alignment prices" well.... there was your chance to correct it annnnnd you didn't. Reception was nice so I gave them 2 stars instead of 0 or 1. Go somewhere else for an allignment

Michelle Garza

★★★★★

a month ago

They were so nice and knowledgeable. They worked with me the whole way. Highly recommended!

Janet G

★★★★★

5 years ago

Old Town Tire & Automotive is terrific! I picked up a nail. When I called, they asked me to stop by to evaluate it. They looked at it & scheduled a time for the next day. They drove me home & picked me up when it was done. Everything was completed within a couple of hours. They were friendly, fast, and inexpensive. I will definitely go back!

Yoshi Tadda

★★★★★

10 months ago

I had a bolt that needed to be extracted in my 98 Celica that no other shop would even bother looking at. I called these guys and they told me to bring it in as soon as possible and finished the repair within a couple days. The price of the repair was nothing but fair as well. At no point did they try to up sell me anything I didn't need or want. Overall the best experience I've ever had with a mechanic. 11/10

Crissy Snow

★★★★★

3 months ago

Definitely awesome place. Nice staff in front and freaking awesome for offering free air for anyone ! No one does that anymore. Thank you thank you Old town tire and automotive!!

Rick Ambrose

★★★★★

Edited 2 months ago

Valerie and her team are the best everything is explained in detail and written out for you. I highly recommend their services for your vehicle.

Erick Gaither

★★★★★

4 months ago

I'm on a road trip and my new car warning lights came on. I stopped here and they were super friendly and very helpful. They got me straightened out and on my way.

Robert Burgess

★☆☆☆☆

5 months ago

👎🏼👎🏼👎🏼 Ripped me off on over $2k last year so you’ll be getting a review around this time annually. There’s absolutely no way to justify putting brakes and rotors on a car that needed a head gasket after I paid for your inspection and diagnoses.