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About Business
For professional Car Repair care in Champaign, IL, Champaign, look no further than On The Go Auto Body. Their team excels at delivering top-tier results for Auto body shop and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 25 pieces of feedback. They have become an integral part of the Champaign, IL community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Champaign, On The Go Auto Body is ready to assist with your next project or repair.
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Google Reviews
Sid Lennon
★☆☆☆☆ I normally don’t leave bad reviews, but this experience was so unpleasant that I feel it’s important to share. From the very beginning, the level of rudeness and unprofessionalism from the owner, Chad, was beyond disappointing. Before even visiting the shop, I called ahead to ask a few simple questions and set up a time to stop by for a quote. Chad was immediately short, dismissive, and had a rude tone over the phone. It almost felt like I was inconveniencing him just by calling to ask about his services. Still, I decided to give the place a chance and visit in person. When I arrived, things only got worse. Chad was on the phone when we walked in, which would’ve been fine if he had at least acknowledged us or said he’d be right with us. Instead, he completely ignored us for close to 10 minutes, continuing his conversation without so much as a nod or greeting. When he finally hung up, he didn’t apologize for the wait or greet us properly. His tone was cocky, cold, and disrespectful from the start. As we went outside to inspect the vehicle for a quote, he remained rude, condescending, and unnecessarily insulting, making the whole interaction uncomfortable and unprofessional. I’m sure this shop does quality work — their other reviews seem to reflect that — but the level of customer service and basic respect needs serious improvement. Professionalism isn’t just about skill; it’s also about how you treat people, and that part was completely missing here. I left without even wanting a quote and won’t be returning. If you value courtesy, communication, and respect, I’d strongly recommend taking your business elsewhere.
Alicia Bradley
★★★★★ They did an amazing job on fixing my rear bumper after being rear ended! Bumper looks perfect and brand new and I am so grateful. Chad is amazing and has years of experience and I highly recommend coming here for auto body repairs. Before and after photos included
Bernarda A.
★★★★★ I recently had my car repaired at On The Go Auto Body, and I’m genuinely impressed with the results. They delivered exactly what I asked for and even went above and beyond my expectations. The quality of the work was excellent, and everything was completed with care and precision. I highly recommend On The Go Auto Body to anyone looking for reliable, high-quality auto body repairs. Their professionalism, attention to detail, and commitment to customer satisfaction truly set them apart. I’ll definitely return if I ever need work done again.
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