Valvoline Instant Oil Change

Nicole

★★★★★

a month ago

Ive been a customer since I first came here around a year ago the Champaign location is friendly and efficient the staff and management are very knowledgeable

Jeremy Brown

★★★★★

5 months ago

Highly professional crew (Zane walked us through the experience and is a class act) with affordable services and parts. Saved us in a pinch when we needed help on a Sunday!

Blake Connor

★★★★★

6 months ago

Had a great experience here! Nathan “Nate” was great. Peyton was down below and doing great work as well. Quick, efficient. Nate was friendly and did not try to upsell me on anything, which seems to be commonplace at a lot of other valvoline locations. He asked me what I wanted/needed and provided the service with extreme professionalism. I will be back here for all of my future oil changes!

Alicyn T

★★★★★

2 months ago

Was headed out of town and stopped by for a fluid top off and tire pressure check. Such kind and quick service by the men on staff. Thank you!

Rebekah Barnett

★★★★★

3 weeks ago

Nathan is so friendly and easy going. Quick and painless oil change. Thanks guys!

Jason

★☆☆☆☆

6 months ago

Took over 20 minutes for basic oil change. Had to sit in my hot car with windows down in hot shop. The tech wanted to recommend transmission flush based solely on mileage and did not exam the fluid. Wanted to charge me $60 to replace my cabin air filter. Tired to tell me it was dirty because it was grey. It was an activated charcoal filter. I felt the tech was trying to upsell me on everything he could. No thank you. I won’t be back

Erica Fox

★★★★★

2 months ago

I appreciate that this location is open on Sundays. The staff got me in quickly and were very friendly and professional. Highly recommend!

Ibrahim El-Helo

★★★★★

3 weeks ago

Nathan is great! Good customer service and experience. Go Bears Tho!

Nani

★★★★★

3 months ago

Nate was very kind and awesome! He is very dedicated to his job and very helpful. He explained everything nice and clear to where I understood everything.

sagar rana

★★★★★

3 weeks ago

Nathan is a very Good and respectful person. Got my oil change very quickly.

Nursultan Doszhan

★☆☆☆☆

a month ago

Approximately 2 month ago I changed oil in this store. Unfortunately when I wanted to see all procedures they said that I have to stay inside a car. When they finished I asked to show color of oil and it was still dark brown. And they filled it much more than "F" sign. And today after 3000 miles I have almost black oil inside.

Jocelyn Johnstone

★★☆☆☆

3 months ago

Service (oil change) was good, knowledgeable staff. However, the first thing one of the workers said to me when driving up was very sexist—while driving into the shop he said “you did that a lot better than most women would have” which was a crazy line to say in the big 2025 & all I did was drive in a straight line??? They did let me know my battery health was low so that’s good…but probably won’t be back.

Peter Xu

★★★★★

4 months ago

The staff here are very friendly. The work is very efficient. The gave very valuable suggestions. The cabin filter need to be replaced and at the store they don't carry this model so they went to another site to get this model, without extra charge. The staff informed me that I only need to wait for extra 10 mins for this (actually even shorter wait time). I would highly recommend their service.

Swash Buckler

★★★★★

2 months ago

10/10. Genuinely such a good experience from start to finish. I believe Tate/Nate was the gentleman that was helping me, along with another guy who I did not catch his name, also so helpful. They were informative, polite, patient and incredibly friendly. Will be going back for more services when needed!

Kirsten LaBounty

★☆☆☆☆

a month ago

Honestly don’t know if I could rate them with a star as our family (of three vehicles) have not been able to get service from them on 3 attempts. We all drove there after calling prior to ensure they had our oil and filters in stock (because our usual facility did not our last trip) on President’s Day since we were off work and school). We were told they did and text coupons. Even better. Arrived with what appeared no wait. I was the first car to be pulled in, the ladies came to check me in and explained they were there covering from the Effingham store. Extremely professional!!! They noticed my husband and son’s cars were imports and were concerned they may not have the oil/filters. I explained we had called. She shared that unfortunately they were left without the regular manager or staff and were having a hard time finding much of the proper supplies that were not typical. After some attempts they were not successful at locating the oil/filters and apologized. They were unable to locate coupons. Offered to check tires. Wrote a hand note for a coupon for the next day or future service. Extremely professional, we understood and do not hold them accountable for management/ownership fallouts. This week, I was able to go get my oil changed. No apparent line. Waited 10 mins to be acknowledged. I was seen. The employee came out to my vehicle and explained his manager just went on break and he has to go on break at the same time and can I return in 20 minutes? I said sure. I went to our usual place and thankfully was able to get my oil changed. My son went to our usual place about an hour later and unfortunately they had the proper oil but not the correct filter. Out of frustration and due to our one way trips being 20 miles, he drove over to Valvoline. One vehicle in the bay, he was recognized. Waited 30+ minutes pulled in to be told, we don’t have the proper filter (either of the two filters for his car???). So a third attempt without service. Now the two woman who were manning the business who didn’t normally work there would be knowledgeable enough to see the vehicles waiting and recognize the make and model and try to determine if they should have them wait or not. I know this because I was in the bay and my husband and son were waiting and I witnessed it. But apparently the staff today, probably the normal staff who clearly can’t work independently without the “manager” and have to close down operations can’t figure that piece out OR are not trained. Even more the “manager” must not be trained as well as those woman from Effingham. So whomever owns this chain now, you have lost business from our family. Please do better and maybe have Mikayla and Tara be your corporate management/trainers!!!

Daniel Cordeiro

★★★★★

3 weeks ago

Nathan perform an excellent work. Excellent customer service, top-notch. They were able to check and verify everything under the hood and under the chassi and according to Ford's Recommendation, all service that require need to be done was perform perfectly.Thank you Nathan, really appreciated your help bud. Thanks

LINDA HATFIELD

★★★★★

3 weeks ago

These guys were great! Nathan was efficient, pleasant, and informative. The service was also efficient, probably less than 20 minutes. They gave me a list of needed services with time and price estimates. The price for the service was at the high end.