Pacific Motor Service - Monterey

Jay Hall

★☆☆☆☆

2 months ago

On roughly Jan 7th (of 2026) or so, I called to make an appointment at Pacific Motor Service (the Monterey location) and asked what would be a good time to bring my car in where I could wait in the lobby while they performed the oil change and tire rotation straight-away. The pleasant lady on the phone told me that 1 PM would be a good time and that it would take 50 min to one hour. I said, "Great," and made an appointment for the following week. A week later, when I showed up, a small, pudgy man with a beard greeted me. I told him the pattern I would like my tires rotated in and he began to debate me about why I did not simply want to move the front to the back and the back to the front. Then he told me that his guys were out to lunch and that if I waited, it would take 2 1/2 to 3 hours before the oil change would be finished (so, roughly 4 PM). I explained that I purposely made the appointment so that I could show up after lunch was over and get in and out in an hour. When I explained that the lady on the phone had told me it would take roughly one hour for the oil change, ... he called me a liar. It was surreal .... Needless to say, I got my keys back and I will not be back. The price they were going to charge me for an oil change and tire rotation was going to be $95.31. There are plenty, ... plenty, ... of places in the Monterey/PG/Carmel/Seaside/Marina area that will do an oil change and tire rotation for $45 to $75 and take 50 minutes to do it. I do not recommend this place of business, and I will never return to here. Caveat Emptor ....

K A

★★★★★

2 months ago

First experience with Pacific Motor Services and they did a great job: * Friendly staff (Rory + others) who were willing to go above and beyond, * Completed service within designated time, * Were able to greatly improve an ongoing issue that multiple trips to my dealerships (in two different States) couldn’t remedy. * FEELING GOOD!! Even though I live in another part of CA, I found my new auto service provider! I’ll be back! Thank you! 🙏🏼

Gordy Walker

★★★★★

a month ago

Pacific Motors provided exceptional service during my recent visit. They genuinely care about their customers and the overall automotive repair experience. If you live on the Monterey Peninsula, I highly recommend their shop. They are trustworthy, honest, and sincere—qualities that are increasingly rare in the industry.

Barry Sullivan

★☆☆☆☆

2 months ago

I brought my car in with an apparent transmission failure. Upon inspection they basically told me it was shot and that they recommended a new transmission versus a used one. That was fine. However they told me that it would cost about $8K. Obviously I was shocked by the estimate. I then called the dealer and they quoted $6500. I could not believe Pacific Motor was that much higher in cost (23%) than the dealer was. Hence I chose a different route. Yes they are courteous and responsive, but definitely was too expensive!

Corrie Rothman

★★★★★

2 months ago

I have been taking my car to Pacific Motor Service - Monterey for several years now and have had a fantastic experience each time. They perform quality work, and have excellent communication and customer service. Prices are very fair. Highly recommend.

Stacy Barnes

★★★★★

5 months ago

Outstanding Pre-Purchase Inspection, Even From Out of State I had an exceptional experience with Pacific Motor Service for a pre-purchase inspection on a used vehicle I was looking to buy from out of state. The team was incredibly accommodating—flexible with both the schedule and location of the inspection, which made the entire process so much easier given that I wasn't local. Rory was my technician, and he went above and beyond. The inspection was thorough and comprehensive, covering all the key mechanical and safety points. What impressed me most was Rory’s clear, detailed communication—he walked me through the results, explained everything in a way that made sense, and answered all my questions with total professionalism and honesty. Buying a car from out of state can be stressful, but thanks to Pacific Motor Service and Rory, I had full confidence in my purchase. I highly recommend them to anyone—especially if you're buying remotely and need a team you can trust on the ground.

Kent Green

★★★★★

a month ago

This is my second time getting my brakes and other service done at Pacific Motor Service. Beatrice is especially knowledgeable and willing to explain any and everything with what work is getting done and details in the inspection report. I would highly recommend using them.

James Canellos

★★★★★

4 months ago

My 2006 Corolla needed a new radiator, valve cover gasket, and front brakes during a 3 day visit to Carmel. They got me in at 8:00 to evaluate and repair all 3 needs and had it ready by 11:00 the next day! My old car hasn’t sounded this good in a long time. I’m very grateful for the expedience and quality of the repair. I highly recommend Pacific Motor Service for all auto repairs.

Lillibet

★★★★★

6 months ago

I had read reviews about this shop that seemed "too good to be true". First hand experience with them for work on my vintage Toyota Landcruiser has made me a believer. Feels like the proverbial "coming home" to work with Beatrice and Rory and their tech team. Attentive, authentic, honest, skilled and great communicators. At last, the shop that will be home for ALL our vehicles.

G K

★★★★★

2 months ago

I got my tie rod ends replaced here, and Beatrice was super helpful getting my appointment set up. Michael did an awesome job and made sure everything was working perfectly. I’m definitely coming back, if anything goes wrong with my car.

Penny Thompson

★★★★★

3 months ago

I had issues with my car while out of town and had a diagnostic report from another repair shop. I Brought my car into Pacific Coast and they found the issue was wiring damage due to rodents. The cost was significantly lower than what I had been verbally quoted at the out of town repair shop. Kyle was great to work with, very knowledgeable, friendly and helpful regarding the issue with my car.

Doug Weaver

★★★★★

a month ago

Simply wonderful people, service, professionalism. Excellent time schedule. Effortless from appointment to completion. Wife brings her car there as well. Total confidence in their work.

Robert Gale

★★★★★

3 months ago

The people at Pacific Motor Service are absolutely incredible. It’s the only business on the Monterey Peninsula that I would ever consider having my car serviced at. They are always timely and professional without being pushy. I hate being upsold for unnecessary services and I’ve never experienced that at Pacific. Thank God I found them.

Paul Sampognaro

★★★★★

Edited a year ago

Very excellent from the beginning to the end, there are one of the best experiences I had dealing with automotive needs and fair price and Beatrice was very helpfull and knowledgeable and a great smile made my experience comfortable, and finish exactly in a timely matter quick a good and clean I give them an 10 on a scale as and excellent... Going back for all my automotive needs. Paul Sampognaro. Approved....

Myrna Brandwein

★★★★★

5 months ago

My car was damaged by rodents and it looked like they attacked everything under the hood and parts of the outside. Pacific Motors did an excellent job of cleaning up the mess and in record time. I would highly recommend them. I have used them before and found them to be totally honest about what needed to be done.

Eric Turner

★★★★★

Edited 7 months ago

I had an excellent experience getting my car serviced here! From the moment I walked in, the staff was friendly, professional, and genuinely interested in making sure my vehicle was taken care of. They explained the work clearly, gave me a fair and transparent estimate. Beatrice is extremely kind and helpful. I definitely recommend this place!

Charles Smith

★★★★★

a month ago

Friendly and honest. Explained what happened and then fixed the issue quickly. Charged a fair price. Did not take advantage of the situation (I'm from 200 miles away).