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About Business
Jerry Graham Auto Body is a highly-reputable Car Repair service provider based in Monterey, CA. Jerry Graham Auto Body covers all facets of the Car Repair industry, with a focus on Auto body shop, Auto bodywork mechanic, Auto dent removal service. With over 304 reviews and an average rating of 4.9/5, Jerry Graham Auto Body is a trusted name in the industry. Their presence in Monterey, CA ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Austin Hala
★☆☆☆☆ Damaged Vehicle and Poor Service. I brought my 2024 BMW M2 to Jerry Graham on August 18th for a front bumper replacement. The car was initially scheduled to be ready by September 5th. Without any communication from the shop, I called and was told the new pickup date was September 9th. On the 9th, the car still wasn't ready. When I called again on the 10th, they claimed they had an appointment to calibrate the car at BMW of Monterey. A quick call to the dealership confirmed no such appointment existed. After I confronted Jerry Graham with this information, they immediately took the car to BMW. Upon picking up the car, I discovered a long list of new issues and damage: * The new front bumper is a different shade than the rest of the car and does not close properly. * There is overspray on the side mirrors and all over the new bumper. * The rubber gasket is not aligned correctly. * The driver-side door is scratched, and the entire car's ceramic coating has been removed. * The paint near the grills is abrasive to the touch. In addition to the physical damage, the shop unplugged my dashcam and drove the car, achieving a dismal 6.8 MPG, which was recorded by my car's system. I would speculate the car was driven very aggressively to achieve this gas milage since its a performance m car. My car was also driven to an area near the Monterey airport. Overall, I am extremely disappointed with the lack of communication, the dishonesty regarding the repair process, and the extensive damage my car sustained while in their care. Your manager at your other store location has been incredibly unhelpful and unfriendly. Gave me no way of resolving any of the issues other than going to a new bodyshop. I dont want to leave a one star review but I'm going to leave it up unless someone from your team can help fix what went wrong
Terry Smith
★★★★★ Excellent body shop all around. Love the people and the quality of work they provide. Been my go to for all my personal automobiles. Over the years, Jerry always did me right and always did a hell of a paint job or repair. Jerry built a a great business and reputation, bar none. Gino is a great estimator and overall all around great body guy. Wynn, I hope I got the spelling right, is an A-1 painter. Dennis, the GM aims to ensure quality and excellence. Now that's taking care of business!
Maria Sutherland
★★☆☆☆ I was steered towards Jerry Graham Auto Body as it was one of the State Farm approved vendors. The initial quote was $2000. Once they took the car apart, it was over $5000. My beloved car was then “totaled.” I asked for my car back at which time I was told I better get a trailer or pay them $685 to put it back together. I was ready to pay to avoid a salvage title. Fortunately, after a day of going back and forth between the garage and the insurance company, State Farm deemed my car repairable. I am still traumatized and definitely feel like I fell for insurance steering and the “bait and switch” scam (look it up). While the car is back and looks great, in the future, I will only take my car to an independent auto body shop that I trust.
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