Park Avenue Auto Service

John Gaspar

★★★★★

6 months ago

My girl has been using this company for service on her vehicle for some time. After being told by the dealership my vehicle needed differential oils changed I gave this company a call. I had a price from the dealership for the work and as usual they were extremely expensive. I dropped off my truck at Cranston Auto Ignition and shortly after got a call from the owner. He stated that both oils looked great, and he could not see charging for work that was not needed. Honestly, I was blown away. He could have gone ahead with the work and let’s face it I would never know the difference. It is so refreshing to see an honest business in today’s environment. Thank you and you have gained a new customer!

Brian Lemay

★★★★★

6 months ago

The staff of Park Ave Auto Service are true professionals. They got my vehicle in and fixed in a timely manner. Their prices are more than fair and the work provider was exceptional. Id give ten stars if I could, I will be coming here from now on. Service your vehicle with confidence here.

Teaira P.

★★★★★

4 months ago

Cannot express enough gratitude towards this auto shop. They go above and beyond and always make sure to communicate. I appreciate their transparency and highly recommend

Chris Donovan

★★★★★

9 months ago

It took me 12 years, but I finally found my RI garage. These guys break all the stereotypes of what you fear from an auto shop. They were easy to work with, communicative throughout the process, and felt fairly priced. I hope I don't have a reason to see them again soon, but if I do, I'm gonna know they've got me.

H Cain

★★★★★

a year ago

We took our car in due to a grinding sound on our rear brakes, several people recommended Park Avenue. We dropped it off at night, and by noon the next day, we received a call from Chris that the car had been diagnosed and fixed. We were lucky that it was a simple fix. The gentlemen at the service desk were very friendly and matter of fact about a future repair that we would need to have done and provided us an estimate with a no sales pressure attitude. It was such a good experience that we will in fact be going to them to have that service done. These guys are great, and deserve the high praise they receive.

Mike Mansour

★★★★★

a year ago

My company recently started using this fine group of individuals about a month ago, they came recommended from another mechanic, so one would assume they were good at what they do…right? You are damn right if you assumed that! We have a fleet of 10 heavy duty pickups that tow and carry a decent amount of weight 50 hours per week and they all needed a good look over, inspections, oil changes, some even full brakes. The reason they needed so much is because we were going to a sub par service station that couldn’t keep up with our needs. Park Ave has all the latest tech stuff to get you back on the road. I’m so glad I found Dan, Chris(my fave), and the rest of the team are conscientious, they care, and they treat you like family…give them a chance and you will feel how I feel, trust me

Sergei Berdnikov

★★★★★

a year ago

I came in with check engine light with P0101 code. The issue was a little complex, so i had to come back a few times. But guys at Park Ave did their job in very professional manner including great communication, great customer service and technical service as well. Now i passed state inspection and am very happy with it.

Rachael Gilardetti

★★★★★

a year ago

I had a great experience here. Rob replaced my serpentine belt, rear brake pads and rotors, cabin and engine filters. I am a car novice, so he educated me on what was wrong with each part. He also pointed out that the last mechanic was using synthetic blend when I always required synthetic only which I appreciated. I only trust my car with this place now.

Eileen Rasmussen

★★★★★

2 years ago

The service and staff here have been on point each and every time I’ve gone. I came here initially to fix a tire, and found the customer service, costs, and turn-around time to do whatever service to the car I needed to be better than most other shops I’ve gone to. From my first call and service, they were helpful, friendly, with quick and clear communication and recommendations and ability to accommodate questions and concerns and budget etc. — super helpful and refreshing, with how expensive and stressful car costs and repairs can be. I trust and appreciate this spot and their staff (shout out to Chris!). They have become my go-to.

Jenn Souza

★★★★★

a year ago

Honda CRV’s ac was blowing warm on driver’s side and cold on passenger side. Took to J&S on Pontiac last year and they installed a new blend door. Car still blew warm. They then told me it needed a total repair and quoted 4K! I said no way and drove it as is for the rest of the summer. A friend recommended Park Ave Auto so I decided to get a second opinion from them. Chris was honest and straightforward and said he would have his technician do an assessment.Long story short, they replaced the expansion valve for $588 and the ac is working like brand new! Can’t recommend them enough! Excellent customer service and they were wonderful communicating all through the process.

Deana Eva

★★★★★

a year ago

Dropped my car off at Park Ave Auto Service, wasn't sure exactly what was wrong with it, tried explaining the noise I was hearing(thought it was the brakes) they put the car on the lift, said it wasn't the brakes and couldn't find anything wrong with it. When it was ready to be picked up he said it was safe to drive and if noise got worse to bring it back in. Definitely appreciate their honesty, they could have just said it was anything to make a buck. I will definitely be returning to them in the for any mechanical needs. It's nice to have a trustworthy mechanic.

Stephen Curtin

★★★★★

2 years ago

I never do google reviews, but Dan and Chris at Park Ave Auto were incredible, I have to let them know! My dealership gave me a quote for 2 repairs and it would have taken them weeks to fix, so I looked around and found Park Ave Auto. They were a AAA certified garage, so I immediately felt like they must be good. They did the 2 repairs I went to my dealership about, as well as 3 other repairs, and the cost was still cheaper what what the dealership quoted me! I also work in Boston, and they were super accommodating with my busy schedule. Dan communicated with me every step of the way, he explained everything that was going on with my car, and he was even nice enough to give me advice and recommendations for my next vehicle purchase. For as long as I have a car and live in RI, these guys will have my business.

Katie

★★★★★

2 years ago

I came here on the recommendation of a friend who specifically said it was their honesty and trustworthiness in addition to their excellent service that made them his first choice for an auto shop. As a woman, I find it very difficult to find a mechanic or auto shop that does not try to take advantage of me or is deceptive with me, so the honesty was something that meant a lot to me. I went to have my brakes looked at and serviced and not only was the service fast and very well done, but the people here were respectful and transparent with me. They noticed a problem with my tires and mentioned it to me and gave me the exact reason for their concern while also listening to my concerns about what I could afford at the time. They did not try to upsell me, just explained the problem and made a recommendation that addressed the concerns while also keeping aligned with my limitations. They did not patronize me either, which is something I’ve experienced far too often when trying to get my car serviced. Another very important point is the transparency with pricing. They were upfront with the costs and checked the price was ok before doing anything. Furthermore, I had done a good amount of research on pricing for brake services for my type of car and they were the most affordable option I found (just under $700 for all 4 brake pads and rotors for a Ford CMax). I will be recommending Park Ave to all of my friends, but especially the women in my life. It is so hard to find a transparent and trustworthy mechanic, but Park Ave exceeds all expectations.

Gina Francese

★★★★★

2 years ago

After reading reviews on this place I decided to take my car there and I am so happy that I did. This shop will be my to go to definately. The staff were all so nice and very helpful. They had my car done in no time. Very fair prices. Will def be back and will also tell others

Carol Benoit

★★★★★

2 years ago

Dan and crew are truly amazing they treat me like family even though I am a customer. I had a flat on my work truck today I called them at 7 am towed it and I told them I had a hot tub delivery so they plugged the tire and had in done by 9 and I went there to pick it up and they said go to work. So they will be getting lunch and treats on me this week. I can only tell you I would recommend and trust them with my family and friends I have never received better service as I will always continue to go there. Thanks Again Carol Crystal waters hot tubs

Briel

★★★★★

3 years ago

My family and I have been going to park ave auto for over 10 years. We absolutely love their service. Their prices are very reasonable, they’re reliable, and trustworthy. While doing repairs if they come across another problem they will always contact you and offer to fix it. Every single employee there is very respectful. I would highly recommend bringing your vehicle to them.

Kathy Perrotta

★★★★★

2 years ago

Great service! Efficient, affordable, and trustworthy as well as transparent. Don't go to the dealership and get ripped off. Park Ave Auto Service has everything you need to maintain your vehicle. Great people with kindness work there as well. Thank you, Park Ave Auto Service!