Park Place Motorcars Mercedes-Benz Arlington Service Center

cassandra surles

★★★★★

Edited 2 weeks ago

I highly recommend Angel Perez at the Park Place Arlington location. I will always request him to be my service advisor when I go there. I like the way they go out of their way to ensure their customers are satisfied.

Brian Darden

★★☆☆☆

5 months ago

Hi, my I brought my car in for a service last week. I told the service person that I had two errors on my display 1 for a parking light and another for service brake pad. I had the same service breakpad error when I last visited you about 5 or 6 months ago. The technician at that time said the brakes were okay. When I left the dealership last week before I even got home, the service brake pad light came back on. Now, I don't know whether this is something that is intermittent or that the technicians aren't doing their job correctly. I just wanted to send you this message in case there are any accidents in the future caused by my brakes not being correctly serviced by your technicians. Lastly, Park Place used to wash the car after it was serviced. I was disappointed to see that it was not vacuumed or washed when it was returned to me. Or does one have to spend a certain amount of money to get these services now? Thank you and have a blessed day. brian darden

Josefina Quinones

★★★★★

3 weeks ago

Verónica Vela was my service advisor and she was wonderful! She was knowledgeable and she went above and beyond to assist me. They were able to fix my vehicle in a short amount of time.

Yeanette L

★★★★★

4 months ago

Here’s a polished 5-star Google review you can copy and paste: ⭐⭐⭐⭐⭐ I had an excellent experience at Park Place! I brought my car in for service and was given a loaner, and Jacob my loan car coordinator made the entire process seamless and stress free. He took the time to explain everything I needed to know about the loan car, was incredibly professional, and made sure I was comfortable before driving off. The whole experience was efficient and smooth from start to finish. Thanks Jacob, for the outstanding service! Highly recommend!

Richard Pineda

★★★★★

4 months ago

Impeccable service. Although my CLA250 wasn't brand new, I was still treated as a respected customer and the experience was impressive. Would definitely schedule another service in the future.

Carolyn Page

★★★★★

3 weeks ago

I made an appointment for my car maintenance. I was advised to reserve a loaner car. I did. When I arrived I was told there was no loaner cars available. I decided to stay the two hours to get the maintenance completed. Veronica was my service representative and she was lovely.

Donald McCallum

★★★★★

Edited 2 months ago

Angel is always very helpful. I appreciate that he keeps me informed about the progress and calls me when he has new information or questions. I have been dealing with Park Place Motorcars for a couple of years and I have sensed a re-focus on customer satisfaction. Thumbs up!

Susan Godinez

★★★★★

4 months ago

I've been a client at Park Place Motorcars Mercedes-Benz Arlington for several years, and I can confidently say that the service director, Alex, and his team consistently provide quality service. Each time I bring my vehicle in, I feel well taken care of, and the pricing is reasonable. I particularly appreciate that they always offer a loaner vehicle if the service takes more than just a few hours, which makes it convenient for me. Overall, my experiences have been positive, and I look forward to continuing my relationship with this service department.

Aaren Blade

★★★★★

4 months ago

i was very hesitant coming to this location... it being in Arlington.. but i was very impressed ! Veronica Vela took great care of me.. literally, phenomenal customer service. my CLA 250 needed to be serviced. she kept me updated through the entire process, made my day alot easier, thank you !!!... i could tell she's very busy but if you go to the Arlington location ask for Veronica Vela ! y'all take care of her because she will take great care of you!! im definitely coming back. thank you Veronica !

Eddie Anderson

★★★★★

3 months ago

The Service Advisors responded promptly and followed up with helpful information and status of my vehicle. My initial contact was with Veronica and I was provided excellent information to transport my vehicle to the Dealership. Russell contacted me to ask what was going on with my vehicle. I explained the problem and he said that would check it out and call me the next day. He called exactly as he said he would. I’m very pleased with the service provided by Veronica and Russell. I rate both of them a “10” for customer service. It was a pleasure to work with them!

Nancy Stephanie Morales

★★★★★

4 months ago

Brittany McElroy was so helpful and professional on my visit to the dealership. She was very attentive and knowledgeable and made me feel comfortable. I also got to meet the Shop Forman who was a delight, he was informative and compassionate. I will definitely be coming back, experiences like this makes a client for life.

Joseph Gonzales

★★★★★

4 months ago

Alex Licea at the Mercedes-Benz service department provided outstanding service from start to finish. He clearly explained everything my vehicle needed and kept me updated throughout the process. His professionalism, transparency, and dedication truly set him apart. I highly recommend Alex to anyone looking for exceptional service and a smooth, stress-free experience.

Phat Hutchinson

★★★★★

2 months ago

After a thick glass punctured my tire, the Roadside department did an amazing job of getting my vehicle towed to the dealership and providing me with a complimentary Lyft. Angel took care of the rest and even stayed a few minutes after closing making sure I received my vehicle the same day. Wonderful experience all around!

Son Tieu

★★☆☆☆

4 months ago

Quoted $260 just to run a diagnostic. We already had the error codes which were provided by autozone free of charge. Our car VIN is supposedly not counted as part of their recall - how convenient. This is the last straw for us trying to be a long time Mercedes customer. After sales service has to be value based and priced appropriately, not a an increasingly frequent gouging exercise. Buy reliability and buy for after sales service folks.

Summer Lopez

★★★★★

4 months ago

Annie Le is such an amazing asset to your organization. She is extremely detail oriented and knowledgeable about the vehicles, she’s the only one I trust for the service on my car. I recommend her to all of my family and friends! Thank you Annie for giving me such a great experience and restoring my faith in car dealerships!

Zelena Rodriguez

★★★★★

4 months ago

I always have an amazing experience thanks to Nelson. He consistently goes above and beyond every single visit. It’s rare to find someone who truly cares about their work and their customers, but he absolutely does. If you’re coming to this dealership, ask for Nelson you won’t be disappointed!

Diana Wright

★★★★★

4 months ago

Jose Villarreal, service advisor, is very compassionate and understanding and is a true problem solver. Most of all he’s a people person and that’s what makes him stand out. I’m truly grateful for all his help with all the issues with my car after being on a boat for 6 months. Anytime my car needs work it is him I’ll trust because I know I’ll be in good hands. Thanks Jose!