About Business
For professional Car Repair care in Rockford, IL, Rockford, look no further than Parson's General Body Shop. Their team excels at delivering top-tier results for Auto body shop, Auto dent removal service, Car repair and maintenance service and related Car Repair needs. Their customer-centric approach has earned them a 4.4/5 rating based on 65 pieces of feedback. They have become an integral part of the Rockford, IL community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Rockford, Parson's General Body Shop is ready to assist with your next project or repair.
Google Reviews
Stacey Cave
★★★★★
a year ago
They did an excellent job in repairing my vehicle. Would highly recommend this place as one of my preferred places to go if in need to collision repairs .
Amy N.
★★★★★
11 years ago
Mark and Rick were so wonderful. They really went the extra mile for me. I can not say enough good things. Everyone I talked to was really friendly, they talked with my insurance and made dealing with that really hassle free, they took time and care to get every part that my car needed, they kept me updated as they went, the body work is beautiful, and my paint (being a tough color to match) looks like when I got my car new. I have my baby back in excellent condition thanks to them. It took a little time, but good things come to those who wait, and quality work takes time. I couldn't have chosen a better place.
Erica Watters
★★★
☆☆
7 years ago
The work done to my car is great. I had to keep asking to have a dent added but they kept telling me it wouldn't be covered. I had to call my insurance company myself to had the dent submitted. They covered it no problem. After picking up my car and dropping off the rental, two weeks later I'm being charged for still having the rental!! They never closed out the claim. I spent over an hr on the phone trying to figure it out. My money will be returned to me but not till the end of next week. They did got work but man, it's just too much of a headache I didn't want or need.
Laura
★★★★★
10 months ago
Needed tuch paint on hood and turned out perfect and didn't try to blame me for it good job guys if need any work done to vehicle I'll be going to you guys
Angie Ruback
★★★★★
4 years ago
Mark Chiodini has helped me from the second I walked in the door. He was Is knowledgeable and informative,with years of experience under his belt. The quote he gave was way more reasonable than other reputable shops around. He worked with my insurance so I didn't have to. It made the whole process so much easier for me.. A week later my car is brand new!! Thanks again Mark!!
T
★
☆☆☆☆
5 years ago
We had a hail storm in April. I took my car to parsons East. They came out looked at the car and sent an estimate to the insurance company. Follow up phone call we setup an appointment for them to work on the car. 2 weeks after first contact I’ve dropped the car off for repairs. (This is due to my schedule no complaints yet) After one week they call and say “ we didn’t realize how bad it was so we’re going to replace the roof and hood. Pull the dents in everything else. “ I’m thinking cool new parts. Even better. The down side is they said parts were on back order 4-6 weeks and I should Come get the car until the parts come in so I didn’t waste my rental car. 12 weeks later I called them to see if the parts came in. Still no hood or roof ordered. The sounded flustered/frantic in the phone because they’ve obviously forgotten about me. Mark the guy dealing with me was on vacation. Parts magically show up in one week instead of 4-6 It took them about a week to finish. Except that they didn’t get all the parts. 3 weeks later and I had to call them again to see if the final part came in for my windshield. That was until I realized they cut the wires for my remote start fob that mounts on my windshield. When I called to inquire about it Mark tried telling me that they wouldn’t have touched the remote start. (Mind you he’s telling me this as I’m looking at the broken stripped wires, and he didn’t physically work on the car) They ended you ordering me new wires for the remote start but couldn’t fix it. I had to take it somewhere else. To sum it all up, the car looks great. They just lie to their customers. Order the parts, be honest if you did or didn’t, and don’t try to hide cut wires and play me for the fool. I imagine your guy tried to hide it expecting I wouldn’t use it until winter and by that time “oh it’s been months there’s nothing we can do now”
Lino Reveles
★
☆☆☆☆
4 months ago
Wouldn’t be my first choice to go wouldn’t recommend there are much better shops that do a lot better work
Leslie West
★★★★★
a year ago
They've done excellent work on both of my vehicles! Fast, friendly, and efficient. I also send my customers here because they will assist with estimates prior to opening insurance claims!
Umar Ahmed
★
☆☆☆☆
4 months ago
Unprofessional staff. They promise one thing and deliver something completely different. The quality is not worth the headache
Kevin OBrien
★★★★★
11 months ago
I've used Parson's on Sandy Hollow Rd multiple times for my vehicles and they always do a great job. The estimate was accurate, they got the parts quickly and even worked around my crazy schedule to get the car fixed and back on the road fast!
MNMK INC
★
☆☆☆☆
4 months ago
Paid thousands for repairs and the car STILL makes noise. They kept telling me it’s ‘normal.’ I took it somewhere else and they fixed it in one hour
Butch Coolidge
★★★★★
a year ago
Parsons did an amazing job fixing my truck. They were prompt and communicative. They took extra effort to correct prior paint damage and I am very impressed with their work. They handled my insurance well. I would highly recommend them to anybody who needs body work or paint repairs.
Frank Abayev
★
☆☆☆☆
4 months ago
They overpromise and underdeliver. Car was supposed to be done Friday… I got it the following Thursday. Not worth the stress.
LM Kamran
★
☆☆☆☆
4 months ago
Picked up my car today—paint doesn’t match, gaps don’t line up, and they acted like I was crazy for pointing it out. Worst body shop I’ve ever dealt with.
Zhafar Zhushkunov
★
☆☆☆☆
4 months ago
My insurance sent me here and I regret listening. The repair looks rushed and sloppy. You can literally see sanding marks under the paint.
Eldik Zhush
★
☆☆☆☆
4 months ago
I don’t know who they have working in the back, but it’s definitely not trained techs. My bumper is loose and my fender is uneven.
AL FTW
★★★★★
6 months ago
“Great experience! The team did amazing body work on my car—it looks brand new. Fast, professional, and very friendly service. Highly recommend!”
Todd A. Meyers
★★★★★
2 months ago
Luke and his team were spectacular. Everything was professional and above board. Made sure I had transportation to and from the place. I highly recommend their service and work.
Alyssa Jacques
★★★★★
a month ago
Luke has been extremely helpful and clear with my car! It was in a total state, but he was able to make sure that everything would end up all fixed up for it
Nicolas Lagunes
★★★★★
2 months ago
Great shop to deal with, fast turn around time. Painless insurance claim process. We had our Jeep in after hitting a deer, and found out the Led lights installed by a local dealership to sell the car were replica OEM lights.. Parsons wanted to restore it to how it was before the accident so they suggested getting the same aftermarket LED lights since the oem ones were inaccessible at the time. We got the replacement lights in but the headlights would overheat and shut off when driving. While they could have not replaced the lights since the dealership sold me a car with replica LEDs to begin with Luke @ Parsons was very concerned and without hesitation got me OEM lights to make sure my rig was ready to get on the road better than before. Im very pleased with this experience. You wont find a shop that cares about its customers and does quality work. They fixed my issue even if it wasn't their mistake to begin with. I will always recommend family and friends to Parsons.
