Paul's Automotive

Andrew Sacks

★☆☆☆☆

Edited a month ago

Was a longtime client of Paul's but, I'll never take a car there or recommend the place to anybody ever again after what happened the most recent time. I took my car to Paul's to get an engine issue diagnosed, then when they took my car out for a drive they drove it into a pothole which broke a ball joint and caused the wheel to detach. Paul initially wanted me to pay for the cost to repair the ball joint, but eventually relented and agreed to cover the cost since they were driving when it happened. When I went to pick it up, however, I noticed the car smelled a little musty. Turns out the car had been left out in the rain with the windows and trunk wide open. The interior of the car was ruined, the trunk was filled with water, and there were ants all through the car. When I brought this to Paul's attention he just acted indignant and refused to take care of it. He also later lied and claimed that the water damage was due to a "spilled soda." He is a liar. Don't take your car here. (Photos included of trunk filled with water and ants)

Dwan Claiborne

★★★★★

2 months ago

Paul is very honest and a great mechanic, I will recommend him to my friends. I will be using him as my mechanic from now on.

Robin Buck

★★★★★

11 months ago

Paul's Automotive was recommended to me by another mechanic. My little buggy just needed an oil change and a checkup. They fit me in and exceeded my expectations. The work was done quickly, the staff was friendly and accommodating, and the waiting area was pleasant. Highly recommend!

Gabriel Joiner

★★★★★

9 months ago

Paul & company provided excellent service. They diagnosed the issues with my car and provided a reasonable estimate, then quickly scheduled the work for the following business day. Work was completed quickly and done well with no attempt to upsell. I would definitely recommend Paul's Automotive and will take my vehicle there for future service.

Bruce Robertson

★★★★★

2 years ago

Extremely professional, top-notch and honest service. Paul's Automotive exceeded my expectations with the quality of workmanship. Paul's restored my 1966 Mustang to better than new driving condition. Thanks Paul's Automotive!!

Scott Jahnigen

★★★★★

6 months ago

After being given a diagnosis and crazy price from the dealer to fix my wife’s Volvo I called Paul’s to have them take a look. They not only explained that the dealer couldn’t have diagnosed what they said the issue was but explained what was possibly causing it and fixed the issue. They also followed up multiple times since to make sure everything is still running well. Will definitely call them again when needed!

Crimson & Clover (Amy)

★★★★★

7 months ago

Paul was really great to work with. I love that they send you photos to help explain what is wrong with your car and what they are doing to fix it. Customer service was really the best I have experienced in my 30+ years of driving.

Murph

★★☆☆☆

2 months ago

We needed a from wheel bearing replaced (already diagnosed from the dealer), was told that a diagnosed fee of $208 would be charged...and that charge would be separate from the repair charge. I've never heard of this...any repair I've ever had done only included a diagnosed fee if you didn't get the car repaired there.

Wanlu Chen

★★★★★

2 months ago

Great service with fair and transparent pricing. Communication was smooth and clear, and the staff was very helpful. The repair was handled promptly and efficiently. Overall a great experience. Highly recommended!!

Deniz Ayhan

★★★★★

5 months ago

It was very impressive to receive the diagnosis report explained by videos and pictures. After the right diagnosis, Paul was so patient with us while making our decisions. They are prompt, reliable and the most helpful.

Fran Scherr

★★★★★

5 months ago

I’ve always had an excellent experience at Paul’s automotive. Paul keeps you up-to-date with what’s needed to repair your car and how much your repair bill will be. Great service.

Lucy Mullins

★★★★★

Edited 5 months ago

Thank you Paul, your receptionist, and your expert team of mechanics - for your politeness and the excellent job you did on my vehicle. My car runs like new again! I'm excited to finally find an auto shop where the work is done right. I will definitely be returning.

Matthew Szostek

★★★★★

3 months ago

Paul's Automotive prices a keen level of customer service. They evaluate the condition of your vehicle quickly, provide timely and detailed information, and put you back on the road without haste!

Taina Po

★★★★★

a month ago

Had my Toyota Prius towed to Paul’s automotive after hours by AAA after my car would not start. AAA confirmed that my auxiliary battery was dead and offered to replace it. I chose to have it towed, and have it replaced with a Toyota battery. So grateful I followed Paul’s advice at Paul’s automotive. Friendly and efficient service. Highly recommend!

Charles Cuneo

★★★★★

a month ago

Just moved to Baltimore and am very happy to have had my auto serviced by Paul’s Automotive Service. Prompt and excellent work. Great communication regarding the repairs needed and getting prior approval. I have set up more work to be done! I would highly recommend them.

Vrshank Ravi

★☆☆☆☆

2 months ago

This was a confusing experience. Paul came highly recommended by a few mechanics. Asked my buddy to take it down to his shop. It was an old Toyota Tacoma. After this experience I can't say I would recommend him to anyone. Paid over 400 bucks for the car to not start and we had to tow it out of there. I got it running in five minutes and I am a hobby mechanic. This one deserves more context. He just bought it and he had some intermittent electrical issues, so we paid for an initial diagnosis and a pre-purchase inspection. The inspection was very thorough and came with a lot of pictures. However, things went south from here on out. In my opinion, there was not enough time or care put into the diagnosis, and it was clear to me that he just wanted the vehicle out of there. An hour of shop time resulted in the following: - The claim that several engine sensors had been disconnected - with no specifics on what was disconnected. - The engine was not standard with what came with the truck. They also looked at the check engine light but did not tell me what codes they were or what the problem actually was. This is, at best, five minutes of work. A cursory look with Toyota manuals revealed that even it was not the same 2.7 the truck came with, the 2.4 that was in there shared exactly the same wiring harness and diagram as the 2.7. This swap was extremely popular in the field and easy to make work. I think it was unreasonable to charge my friend over $200 for this extremely poor diagnosis work. We went out of the garage none the wiser on what the problem was. To top it off, this once-running car did not start when we went to pick it up, necessitating further time off and a tow. The mechanic even joked that "it would be funny if it started right now" when the tow truck driver was picking it up. Extremely unprofessional. It took me a couple of minutes of looking under the engine bay and reconnecting a few connectors and it started right up. Did they not attempt this for the money we paid them? A full diagnosis will be underway at another shop or by myself. In short, the shop displayed poor diagnostic skills, a lack of concern and effort for my friend's only vehicle, a lack of specific knowledge about old Toyota trucks, and an unwillingness to make things right after the car died at his shop. How could I possibly recommend them?

susan lichtenstein

★★★★★

2 months ago

My experience at Paul’s was excellent. He diagnosed and repaired my car in short order; he clearly and thoroughly explained the issue and repair process; and his price was reasonable. I could not ask for more. I’m going to switch from my regular dealer to Paul’s Auto from now on.