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About Business
For professional Car Repair care in Essex Junction, VT, Burlington, look no further than Paya's Auto Service Center. Their team excels at delivering top-tier results for Auto repair shop, Auto tune up service, Car inspection station and related Car Repair needs. Their customer-centric approach has earned them a 4.4/5 rating based on 46 pieces of feedback. They have become an integral part of the Essex Junction, VT community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Burlington, Paya's Auto Service Center is ready to assist with your next project or repair.
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Google Reviews
Sam
★☆☆☆☆ Went for an oil change, left with a slight dented car by the window… tried to give them the benefit of the doubt and got gaslit. As someone with ocd and gets a car wash daily I promise you my car was not dented before I brought it in. Do not go here.
eammon Flynn
★★★★★ I have been using Paya's for about 3 years now and have had nothing but positive experiences (and I have had a LOT go wrong with my vehicles lately). They always get me in quickly, the work done is quality, and the service is phenomenal making me feel supported when things inevitably go wrong with my car. Most importantly they are incredibly honest in their work. MULTIPLE times I have come in after noticing concerns in my truck (feeling like my brakes were worn out) and after looking into it told me there was no need for further work when they easily could have convinced me to replace more parts or had more service done. My girlfriend has had identical experiences, with them advising her to get another year out of her current tires when she asked if she should buy a new set. Another instance that stands out was when my AC died. I brought it in to fix a leak, and after repeatedly putting in work to diagnose the problem they determined it wasn't a leak and I need a new AC core (MUCH more expensive) and ultimately didn't even charge me for much of the work they did as it didn't fix the problem. Paya's has always made us feel so much more comfortable in getting work done on our cars and I trust them more than any other shop in the area. 10/10 would and consistently do recommend them.
Emily Ridgeway
★☆☆☆☆ I only have great things to say about Brian the mechanic I worked with. However when a MAJOR transmission issue came up with my vehicle that I had purchased (this issue came up within a year of purchase) I had to call half a dozen times to speak to anyone. I was told that the entire transmission was rebuilt and replaced with new parts, and yet somehow it was already in need of majro repair. I was without a car for over a month and missed out on work, I was ignored by management, and had to go around the owner to a different salesperson to get a response. I was told that the $2500 fix would be covered by Ford as a recall, so I went ahead with the fix. It was not covered. Paya's refused to take accountability, and stopped answering any of my communications. Maybe I am the one unlucky person that got stuck with a doomed car, but I could not recommend buying from Payas. It's not worth the risk, and as someone who works in customer service, I was not impressed by how the owner handled the situation. I was left without a car, nearly lost my job, got stuck with a bill for $2500 when the car itself was sold for $11k. And for the time I was driving my car it was a safety concern. I am very unhappy and still trying to recover from the financial hole they have put me in.
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