Payne's Service

Luke Herr

★★★★★

8 years ago

It's where I've been going to get my car fixed since moving back to Columbus about four years back based on a recommendation. It's family run, the staff always treats me well, doesn't try to bullroar me about what's needed if a part isn't absolutely necessary and they get to know your car.

Elvin Beach

★★★★★

6 years ago

I've been taking cars, SUVs, truck to Payne's for 15 years. They are honest and straight with me, have comptitve prices, and complete the job quickly. I almost do not want to recommend them because I want to keep the secret to myself. I highly recommend them!

Alice Liu

★★★★★

6 years ago

As soneone who doesn't know cars, it is a little intimidating trying to maintain my car. I come to Paynes for my oil changes and have done a handful of repairs here - each interaction with this business has built confidence and trust that my car is being taken care of. Recommend if you're looking for a reliable mechanic for your older vehicle. The prices are reasonable and their work has been very good. This seems like a family owned business with roots in the neighborhood. The customer service is friendly and knowledgeable. You can call in to book an appointment. They have a few chairs to wait while your car is being serviced, but it seems like most people leave and wait for the call. Usually I walk over to high street to grab a cup of coffee and visit the library.

Molli Mentel

★★★★★

2 years ago

They were great! Very honest and straight forward and did not overcharge me. I am for sure using Paynes for any auto issues I have.

Kerry Aulger

★★★★★

2 years ago

Paynes Service has worked on our cars for over 25 years, and we love them! Jeff, Tiffany, Jeremiah, and the rest of the gang are the BEST! We absolutely trust them!

Scott A. Jones

★★★★★

4 years ago

Why I waited so long to try Payne's is beyond me! What a TERRIFIC experience we had there with the diagnosis and replacement of an alternator. The customer service was exceptional, the quality of the work equally so, and the billing very reasonable. I highly recommend this shop, which is an independent business "gem" in Clintonville!

Gabi Stewart

★★★★★

3 years ago

My car was giving me some troubles and making a weird noise. I took it here on a Thursday around 7:30am and they had gotten me in and taken care of everything, got the part, gave me a call for an estimate and then a call once it was done. It’s not even noon yet and I’m going to pick it up! Love them and this place. Service is so great and they are very honest about the things that are wrong and will work with you. Absolutely loved the service definitely using this as my main place.

Elaine Dollenmayer

★★★★★

7 years ago

Payne's is hands-down the best mechanic shop that I have ever gone to! They are honest, trustworthy, timely, and cost effective. I have taken my car there 3 times now and each time I have a great experience. I can promise you when I say that I know absolutely nothing about cars. I can't even change a tire. Most of the time I would get taken advantage of for that, but not at Payne's. They are patient and will talk to you on the phone for as long as you need to make sure you understand everything that is wrong with your car. I was having minor issues with my transmission, took it to Payne's, and they called and basically said Hey your car is 10 years old and has 180k miles. It's not worth it to put in a new transmission. What other shop would do that?! Anyone else would replace the transmission and hand you a bill for $2,000. Can't recommend Payne's enough!!!

David LaHue

★★★★★

6 years ago

Outstanding service from Paynes for nearly 40 yrs! Good honest car mechanics. Trust them with all our vehicles

Anthony Mecca

★★★★★

Edited 2 years ago

Top customer service and a lovely family owned business. Fair pricing, accurate estimates, and clear communication of what's up with your car. They also are super real with you about what your alternatives are, price comparisons, and explanations of "what will happen if I don't fix this?" or "how long can I put this off?" type of questions. A great place for service if you are driving a beater or old car. Once they installed a sensor in my old Saturn that I had purchased myself at my request, even though it wasn't something they had purchased or recommended. They also recommended me a great trustworthy muffler place when they weren't the best people to fix my exhaust system. I recommend this shop to everyone.

Ben Parker

★★★★★

a year ago

Just left Paynes from picking up my vehicle. Incredibly happy with the experience. Extremely fair pricing, friendly service, and got me out the door in just a few hours. Had previously gone to a national brand in the area and they said I needed about 5x the amount of work done than what Payne said was needed. Will definitely be back.

K. Styre

★★★★★

a year ago

My partner and I have a beloved 2011 Nissan Versa hatchback we've had for years now, and we get all our repairs at our local auto shop, Payne's Auto. They obviously have excellent reviews here on Google and Yelp, but we actually heard about them via word of mouth from a neighbor who had been their customer for years. We've gotten tires, spark plugs, bent wheel rims, engine mounts and more replaced or fixed at Payne's. Our most recent repair was the engine mounts. The turnaround was very fast as always and the cost was fair. The staff is always patient, clear and complete in their professional friendly communication. I wish I could give them 10 stars; it is such peace of mind to have a neighborhood car shop we can trust. Whenever we have something go on with the car, I never feel dread about the outcome cost or quality of repair because of the awesome job they do at Payne's.

Rach B

★★★★★

a year ago

My family has always taken our cars to Paynes when there are issues. My grandparents took their cars to Paynes. The folks that work there are great, friendly, know their stuff, and are up front with you about your car. They are really the only people I trust with my car when something goes wrong.

Rick Bowyer

★★★★★

6 months ago

The mechanics were honest about the work they were doing in church District Fair price. Will definitely be taking my car for return visit.

Faith Scully

★★★★★

7 months ago

This is my mechanic FOR LIFE!! I came in because my engine was sounding louder than normal and I wanted them to have a look. They took a look and told me they could replace my muffler and resonator, or they could give me the phone number of a muffler specialist who could do it for a fraction of the price. They could have easily taken advantage of my inexperience as a young woman and not referred me to the specialist. They saved me $700! It’s nice to know there are still good people in this world!

Ryan Sells

★★★★★

6 months ago

My family and I have had our cars serviced here 30+ years, and have had 0 complaints. Highly recommend, Jeff (the owner) is the man. Love Payne's.

Amanda Amaranth

★★★★★

2 months ago

They had an appointment time open that worked for me and were very honest about what my car needed. They had everything done same day. Will definitely return!