Google Reviews
lavinia aghakhani
★★
☆☆☆
2 months ago
I brought my VinFast here for service and the technician who helped me when I dropped it off was great, super nice and professional. The person who handed the car back was also really kind. But everything in between was honestly really frustrating. I got a text saying my car was ready and that the shop was open Mon–Fri, 8–5. My husband took an Uber on Monday morning to pick it up, only to find the shop completely closed. He waited over an hour, along with other customers, and no one answered the phone, so he ended up spending $140 just to get there and come back empty handed. Nowhere, not the text, the website, or Google, mentioned anything about holiday hours. When I called later to ask what happened, the receptionist was really rude and actually yelled at me while I was just trying to understand why the hours were not what was expected. She made me feel like I was the one in the wrong, even though we ended up losing money and time because of their miscommunication. I don't like leaving negative reviews and rarely ever do, so, I wanted the call to give the shop a chance to rectify this mistake by either refunding my cost or at lease providing me with a shuttle so I wouldn't have to spend another $70 just to get back to my car, but I ended up just getting yelled at. The technicians seem great, but the lack of accurate info and the attitude from the front office made this a really stressful experience. Better communication and nicer customer service would’ve gone a long way.
Amaru Davis
★★★★★
3 months ago
Great place to have your car repaired. I recently had someone get into a collision in my car and they were able to get the repairs done and help me with the process as it was my first insurance claim. They were quick with updates and responses. My car looks great and it was returned back washed and detailed.
Juan Carlos Maldonado
★★★★★
2 years ago
Liz and the whole team are so great, kept me updated with what was going, and worked promptly on the car, and got it back to me. Even went above and beyond and fought insurance. Got the car back looking like it was fresh out the dealer. Overall, highly recommend and super grateful for Pazi.
Eileen GonZALEZ
★★★★★
8 months ago
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 If I could give 10 stars, I absolutely would! I recently had my car towed to Pazi Performance Auto Body Shop in Burbank, and from start to finish, the experience was nothing short of amazing. The team went above and beyond—not only did they take great care of my vehicle, but they also helped me every step of the way with my insurance claim. A special shoutout to Liz, who was incredibly helpful, kind, and patient while answering all of my questions. And Vic and David were absolutely fantastic—professional, honest, and genuinely caring. They both took the time to listen to my concerns and made sure I felt fully supported through the whole process. It’s rare to find a shop that’s this honest, helpful, and people-focused. Pazi Performance made a stressful situation feel manageable and even comforting. Thank you, Liz and Vic and David—you’ve gained a lifelong customer. I’ll be recommending you to everyone I know!
Noah Wisner
★★★★★
a year ago
Great work on my car! Very happy with the work and service received. Great communication as well. Will bring any work I need to have done here in the future
Jeremiah Armando Strongwell
★★★★★
a year ago
The team here at Pazi Performance is super friendly and accommodating! I’m grateful that they went above and beyond to repair my car. They provided me with a loaner vehicle while my car was in the shop, but the loaner vehicle’s registration sticker wasn’t up to date. It was difficult to arrange time to fix this, but it was a good experience overall. If you’re in the Los Angeles Area! I recommend Pazi Performance!
Jeff
★★★★★
a year ago
Liz and the team are great! My new car broke down and their tow service came to the rescue and had me back on the road in a week.
Tatev Hakobyan
★★★★★
Edited 2 years ago
I recently had my car serviced at Pazi Performance, and I couldn't be happier with the experience. From the moment I walked in, the staff was incredibly friendly and attentive. They took the time to explain the services my car needed and provided a clear estimate of the costs. The service itself was top-notch. They completed the work on time and kept me updated throughout the process. My car now runs better than ever, and I appreciate the attention to detail they put into their work. What truly sets Pazi Performance apart is their exceptional customer service. They went above and beyond to make sure I was comfortable while I waited and addressed all my concerns. I also noticed that their prices are competitive compared to other places I've been to.
Sam Kuiumdjian
★★★★★
2 years ago
Me and my family have been taking our cars to Pazi Performance for over 10 years. From the moment I stepped into their shop, I was greeted with professionalism and a genuine concern for my needs. The team at Pazi Performance demonstrated an impressive level of expertise and attention to detail. They not only fixed the issues with my car but also went above and beyond to ensure everything was in perfect condition. The quality of their work is truly top-notch, reflecting their commitment to excellence. What really sets Pazi Performance apart is their exceptional customer service. They kept me informed throughout the process, providing clear explanations and transparent pricing. Their friendly and accommodating staff made the entire experience stress-free and pleasant. The turnaround time was impressive too. They completed the work faster than I anticipated, without compromising on quality. My car now looks and drives as if it’s brand new, thanks to their outstanding workmanship. Pazi Performance is definitely a gem in Burbank for any auto body needs. Their dedication to customer satisfaction and the quality of their work is why I’ll be recommending them to all my friends and family. A 5-star experience indeed!
Korby Marks
★
☆☆☆☆
a year ago
Pazi Performance took possession of my car in August 2024. The repair work was replace the driver’s side door look and alarm-fob system which were damaged due to an attempted theft. It took them until November 2024 to complete the work. My insurance agent says this work is easily done in a day or two because all it is is a kit that needs to be installed. I messed up letting them tow my car and place it at their repair shop. They said repairs were delayed to being short staffed. And they wouldn’t let the insurance adjuster in to visually address the damages. They also promised to wash and detail my car by pick up time. That didn’t happen either. Fortunately I had another vehicle to drive during 2.5 months they held my car. All in all a bad decision by me to leave my car with Pazi Performance.
ManiacInBlack818
★★★★★
2 years ago
Pazi Performance exceeded my expectations with their exceptional service. After I had a fender bender, they efficiently fixed all the necessary repairs on my car, leaving it in pristine condition. Additionally, I decided to get my car wrapped, and I was thoroughly impressed with the professional workmanship. The entire process was seamless, thanks to the assistance of David, who guided me through every step and ensured that I felt confident in leaving my car in their capable hands. Pazi Performance truly delivers top-notch service and craftsmanship.
Matt Ringer
★★
☆☆☆
2 years ago
Started off on a great note. After my accident, I was told that I should take my car to get repaired here since they give first time customer discounts. The process was fairly smooth to get my car fixed and picked up. Upon going to pick up my car, there was a large scratch on the hood of my car that was not there when I dropped off my car to the shop. The man I spoke with told me that it was from the accident and my insurance would need to pay to fix it (He also said my insurance was informed of it and they refused to cover it). He recommended I send them the pictures of after the accident and a picture of the remaining scratch. Upon reviewing the pictures of my car upon drop off at the shop, there was no scratch. I was then informed upon contacting the shop again, that the scratch was because my car was "parked outside on the street". I have parked outside on the street durations of time as long as I have been driving, and have never gotten a scratch like that just from being parked outside. They fixed the scratch at no cost after I called them out, but this whole situation, and the dishonesty by the shop has soured me on doing future repairs here, and I will not go through them again. 2/5 stars because the work that was done was adequate, but I cannot give them more than 2 stars because of what is outlined above.
Raymond Arias
★★★★★
a year ago
Pazi is great! They fixed up my bumper real well after a crash. While the insurance of the car didn’t want to pay to fix my headlight, the Pazi team took care of it with no problem at no extra charge. Highly recommend!
Anna Kasmanian
★★★★★
2 years ago
Going to Pazi Performance was the best decision I have ever made. After a car accident, I was referred by a friend, and choosing them was a game-changer. The team displayed utmost professionalism, showcased extensive knowledge, and seamlessly handled interactions with my car insurance company. The turnaround time for repairing my car was impressive, and when I got it back, it looked as good as new. I can't recommend Pazi Performance enough for their exceptional service. They turned a stressful situation into a positive experience, and I'm genuinely grateful for their expertise.
Clarisa Orozco
★★★★★
a year ago
I was referred to Pazi from A Tow driver after my accident . I was Initially very nervous as I have not been through this kind of scenario with my Car. Liz, Was a great communicator and kept me up as to what was going on with my car and the expected completion for my vehicle arrival back to me. I received my car and Everything looks Great! If you are looking for a great body shop look no further they will take care of your car.
Arthur Blikian
★★★★★
2 years ago
I recently had the pleasure of experiencing exceptional customer service at Pazi Performance. The team delivered top-notch quality work on my vehicle, and their quick turnaround time was truly impressive. I highly recommend Pazi Performance for a hassle-free and professional experience.
Yura Babalaryan
★★★★★
2 years ago
Best car service hands down in all of Los Angeles. I had commissioned Pazi Performance to service my car and the transaction was seamless. I couldn't be more happier for the timing and quality of work they did. I would always be taking my cars here.
Matthew Love
★★★★★
6 years ago
David and the guys at PAZI are great. Helped me out with my Quicksilver full exhaust install and were able to take me in with short notice and knock it out of the park. Will be seeing these guys again!
Ariel Bautista
★★★★★
3 years ago
Had an issue with my Toyota Rav4 not starting after eating at a breakfast spot in Burbank. Thought it was the starter since it sounded like a grinding noise. After talking to insurance I was able to get a tow. The tow driver recommended Pazi instead since they were all affiliated, and I've had great service overall. It's pretty much one-stop shop. From towing, collision repair, maintenance they do everything. The guys there were easy to get along with and mainly they tell you straight up the issues and costs depending on what you would like so I appreciate that. Ended up getting my battery replaced, new all-season tires, alignment and brake pads just in time for a holiday road trip. The car has been running great ever since then, especially in all in this inclement weather.
Reach Exotics
★★★★★
2 years ago
Pazi Performance was the best decision to repair one of our Vehicles. Family owned and a work environment which has a Family atmosphere. We were delighted with the Detailed work and Pazi’s Employees take pride in the Labor Work done. I highly recommend this Bodyshop which also does Custom Work
