Peltier Chevrolet Service

Mark Chauncey

★☆☆☆☆

10 months ago

My truck will never go back to Peltier Chevy service center. I have a ZR2 Silverado and had an axle lock service indication. Truck ran fine but this thing would ding every 2-3 seconds and on a 5 hour highway drive this was very annoying. Made an appointment on my Chevy truck app. Showed up early and was shouted out when I tried to get out of my truck. Then when I told them what was going on, he told me it was Saturday and they can barely even do oil changes. I asked for my spare key back and told him I wanted to leave and he threw it in my truck. Found it under the drivers seat about 30 minutes later. Called the dealership side who apologized and never heard back. Honestly, I won’t ever return to Peltier for anything ever again. Hope other people haven’t been treated like I was. I take my truck to Wegner’s GM department. They are very pleasant and helpful.

James Warnock

★★★★★

9 months ago

I showed up Thursday, no appointment, with a slipping transmission. I was on my way to Longview for work and leaving Saturday morning for San Antonio. Your service department was able to order a transmission for the next morning, install it and do an alignment, break flush, and track down a check engine light repair on the smog system/ fuel system by 4 pm Friday. Plus drop me off at a truck rental and pick me up across town. I have never had better service at a dealership. Last year I went to a dealership in Las Vegas when my A/C went out in 120° weather . They told me I didn't have an appointment and they wouldn't look at it for 4 days. They didn't know how long to repair. What a difference. I couldn't be happier with the service.

C. L. McClesky

★★★★★

8 months ago

It’s part dealership, part NASCAR pit stop, part open-concept command center. Desks everywhere—each with a person typing furiously, answering three phones, and somehow knowing exactly which Silverado needs a new alternator. Vehicles roll in like it’s triage, and roll out like nothing happened. It’s loud, it’s busy, it smells faintly of coffee and coolant—and yet, it works like a well-oiled V8. Chaos? Maybe. Efficient? Absolutely.

Shane Stanfield

★☆☆☆☆

4 months ago

Poor communication from service advisor will not return to service department and definitely will not purchase from Peltier Chevrolet again

Alissa Miller

★☆☆☆☆

2 years ago

Probably the worst service I've ever had at a dealership. And the worst part is I literally just bought a vehicle from them. This was my first service due. Noone would assist me between the cashier and service advisors. Everyone was on their cell phone. There were 5 people in the bays and me and my daughter stood there as they looked at us and went back to their phones or walked past us. I was promised gas and a vacuum on my first visit because of some mishaps on the paperwork end in sales. That didn't happen. Asked for a balance on the tires because it shakes when i go over 60mph..., apparently that's a long process according to the advisor and would cost me money.. now they rotated them for "free" and now it's worse than it was when I brought it to them. The tire pressures are all over the place, nowhere near the psi they should be. I was very pleased with management and sales dept during the purchase, but as far as the service department I'm beyond disappointed. I've never been treated so poorly. I get it it's Friday and everyone is ready for the weekend but customer service was a huge issue today. Hopefully it's better next time!

Paul Benton

★★★★★

6 months ago

Marlina took great care of me with little notice. Thank you to her and the staff.

Robbie Knight (Knights Armory)

★★☆☆☆

3 years ago

First off customer service was pretty good on the front end. Took my truck in for a true diagnosis. I had a p0302 code pop, misfire cylinder 2. Truck was parked. Took it here and left it for 2 days. Was called that the issue was a collapsed lifter ( I had already thought this was it, im glad they confirmed) then they said they were hearing noises from my camshaft and my oil pressure was low, and it took a long time to build up. Told me I'm better off getting a new motor for 8grand plus change. I asked how did my oil pressure drop after leaving it with you because I'm having a hard time understanding this. Answers were vague at best. I go down there to pay the 155 fee, turn the key and viola... oil pressure is the same as it was when I dropped it off. What rubs me wrong is if it actually spun a bearing then I would opt for a rebuild or new motor. That was not the case as my truck is very well maintained ( Case and point parking it when CEL lit up). I honestly believe they were trying to take me to the cleaners. I can't recommend this establishment because honesty goes a long way. The people I spoke with were nice and friendly I give my customer service rating a 5☆. Service end 1☆. Sorry to write this to move down any rating. The owner should speak to techs about honesty and integrity

Monica Cummins

★★★★★

2 years ago

These guys just saved our day and probably our whole trip. We showed up with a check engine light, a 42' horse trailer and 6 horses on. They fixed it in a hurry and got us back on the road. Everyone there was super nice and helpful.

Sheree Daniels

★★★★★

7 years ago

I returned with issues that started after regular scheduled oil change and tire rotation from day before. The staff addressed the issue but it wasn't solved until another return to Peltier on Monday. They took time to analyze and diagnose the issue then proceeded to correct the problem...great service department ...

Carol Voltin

★☆☆☆☆

3 years ago

Made appt and then told they were days behind and had to drop the car! Only 1 vehicle and not offered a ride home. They need to focus on communication between their depts instead of all the high tech pics and videos they send you!

Chris Hawken

★★★★★

a year ago

Some of the best service you can get in town I take all my vehicles here even my non chevy ones they are awesome, I don't really deal with the sales side but the service side is outstanding

Daniel Brooks

★★★★★

a month ago

Excellent service experience!

Dallas Wiggins

★★★★★

a year ago

Came in for oil change, everyone was very friendly and the service was excellent 👌

Krystilyn Woods

★★★★★

a year ago

Marlena was amazing and was able to get me a discount on my service. I appreciate her!

eric smith

★★★★★

a month ago

Great communication and service

B B

★★★★★

7 years ago

Great service! Was in and out quickly. Love the covered patio/dog area such a great idea!

Randy Miller

★☆☆☆☆

3 years ago

Man, nobody wants to take care of an oil change on a Corvette. The lady at this place wouldn’t take an appointment without the Vin number? What the heck.