Pep Boys

David Williams

★★★★★

6 months ago

I had an excellent experience at Pep Boys thanks to the outstanding service from the manager. From the moment I walked in, they were professional, knowledgeable, and genuinely helpful. They took the time to listen to my concerns, explained everything clearly, and made sure I felt comfortable with the work being done. You can tell they truly care about their customers and go above and beyond to make sure everything is handled the right way. It’s rare to find that level of customer service these days, and I really appreciate it. I’ll definitely be coming back and recommending this location to friends and family!

Tim Pfitzer

★☆☆☆☆

a month ago

Worst experience ever at a mechanic. Recommended work that was just Complete elsewhere and not needed. My appointment time was not honored and it took me almost 6 hours To give me a front end alignment, they quoted one hour. Do better Pep boyz

John Moran

★☆☆☆☆

4 months ago

Detailed Review for Pep Boys – Irondale, AL My experience with this location was disappointing from start to finish due to poor communication, inaccurate inventory information, and a lack of accountability from the staff. On October 6th, I called Pep Boys Irondale to confirm availability of two specific tires for my Ram Promaster. I was told over the phone that the tires were in stock. To be absolutely sure, I called again at 9:21 AM that same morning and spoke directly with an employee in the store. I confirmed the exact tire size and asked a second time if the tires were physically in the building. The employee again confirmed yes, they were in stock. I then asked a very clear and direct follow-up question: “If I book my appointment online, will these tires be pulled from inventory and allocated to my order?” The employee responded yes, explaining that tires for online appointments are supposed to be pulled and set aside in advance. Based on that assurance, I booked my appointment for October 10th at 11:00 AM. I chose this location specifically because I was told the tires were available. There is a Pep Boys only three miles from my home, but they did not have the tires I needed, so I intentionally went out of my way to Irondale to avoid problems. When I arrived for my appointment on 10/10, I was immediately told the shop was 1.5 hours behind schedule. Since I drove 20 minutes to get there, I agreed to wait. After approximately two full hours in the waiting area, an employee finally approached me—only to tell me that the shop did not have the tires after all. They then attempted to upsell me to a different tire at a higher price, as if this situation was routine. I explained to Jennifer, the employee assisting me, every step I had taken to prevent this exact problem: •\tI verified inventory twice. •\tI confirmed allocation procedures before booking. •\tI selected this location only because I was told the tires were guaranteed to be there. •\tI waited an extended amount of time, even after learning they were significantly behind. Not once during my two-hour wait did anyone check inventory, confirm my appointment items, or communicate that there was an issue. Only after the wait did they come forward—leaving me with no tires, no transparency, and no attempt at customer service recovery. At a minimum, given the extended wait, the incorrect inventory information, and the misrepresentation during my phone calls, the appropriate resolution would have been to discount the alternative tires to match the price of the tires I scheduled my appointment for. That would have been an acceptable acknowledgment of the inconvenience caused. However, this was never even offered or discussed. Instead, the situation was treated as if the misunderstanding was on my end, when the reality is that every step of this failure originated from inaccurate information provided by Pep Boys employees and a complete lack of follow-through. Ultimately, after wasting time, fuel, and patience, I left without tires and without any confidence in this store’s processes or customer service standards. I will not return to this location, and I will be posting this detailed account across all platforms where Pep Boys is reviewed. No customer should have to go through this level of miscommunication and disregard, especially when it was entirely avoidable.

Stevi Wheeler

★☆☆☆☆

4 months ago

I made an appointment for 4:30 on 11/20/2025 to have a headlight replaced. I saw there were a lot of cars ahead of me, and I understood. I was patient and really didn't ask for any updates. Around 5:45, I was told by Jennifer that my car was about to be ready. I was never told after that that it was finally ready, so I continued to wait patiently, assuming maybe something took longer than they thought it would. I tried to be understanding. At 7:20, I hear an associate helping another customer. I go to ask for an update as it's 20 minutes past the store closing at this point. I see my car outside and think "oh, great! They just finished." I go to grab my purse from the lobby and pay. The associate looks at me confused and asks if I'm there for a vehicle pick-up. I say yeah, my car is that one, and point to the car waiting outside. He says that he didn't realize I was still here and my car has been ready for a while. Won't be honest with me about how long my car has been ready. Hardly sympathetic, got nothing more than a "I'm sorry about that" from the associate at the store whose name I did not catch and Jennifer at the front desk. The associate blamed it on Jennifer leaving before my car was done. Is it really too much to ask for him to have checked the lobby? And even if I wasn't there, wouldn't I have gotten an e-mail or a phone call? Would they have just kept my car all night if I hadn't been there to ask about it? For a HEADLIGHT? I was just really disappointed. I've used PepBoys since college (maiden name McGee) but never again. Supposedly the area director is going to call me to discuss this matter but I still haven't heard from anyone at this time. 3 hours for a headlight and no accountability. Just silly, honestly.

Chris Miley

★★★★★

4 months ago

Steven went above and beyond to help us out today. We came in from out of town and needed some uncommon tires same day. No one else could get us the tires before Monday. Steven called around, found the tires at a far away warehouse, and got them delivered to the store within just a few hours.

Sonny Edwards

★★★★★

2 months ago

Exceptional, in every way. The right products, at the best price, and a truly professional and welcoming environment. In short, Jennifer and her colleague made what could have been a difficult situation a breeze. Thanks to All at Pep Boys Eastwood! And to all, have a Deliriously Happy New Year!

Brett Hood

★★★★★

5 months ago

The Service here is always top notch and the associates have great banter, I come here often and have never had a poor experience. Jo is probably my favorite, good guy, hard worker, needs a raise.

Kimberly Ramsey

★★★★★

2 weeks ago

This pep boys has truly got hands down the best service I’ve experienced thus far the crew there tonight just the way they handled business and the job I haven’t felt more heard and taken care of as I have with robots thnx again

Ashley Thomas

★★★☆☆

a month ago

Waited almost 2hrs for just a tire rotation. They texted me that my vehicle was ready. When I was sitting waiting on it in the lobby the entire time. And I was on a conference call, and didn't see the text. I just so happened to see my truck sitting in the parking lot, and I thought that was very inpersonal when they knew I was waiting on the truck.

eric spence

★★★★★

3 months ago

Had an excellent experience here. Jennifer was very kind to me and the entire staff was friendly as well. Great service. Shot me straight and had me in and out.

Dorissa S. Smith

★★☆☆☆

6 months ago

I went here because my vehicle was shaking at 20-45 mph. I was told I needed new tires. I bought new tires. But the problem persisted and eventually worsened. Fast forward, and the issue was a torque converter shudder (my transmission), finally diagnosed by a different shop months later. The tires were never the issue, and even though I actually like the new tires, I didn't need them, as was expressed to me, and I'd have much more preferred to have my vehicle properly diagnosed and repaired and my time saved.

David M Walters

★★★★★

6 months ago

Great experience. Was in a bit of a bind and needed two new tires right away. They worked us in and my daughter’s car was good to go within a couple of hours.

Brittainy Burton

★★★★★

8 months ago

Absolutely Outstanding Service – Highly Recommend! I can’t say enough good things about Pep Boys Eastwood Village and their incredible team. My mom and I were stranded in the parking lot next door at Regions Bank when my car battery died unexpectedly. Steven, the store manager, and David, the maintenance tech, truly went above and beyond to help us. David personally came over to jump-start my car and got us back on the road in no time. Within an hour, he had a brand-new battery installed and took the time to thoroughly inspect my vehicle. During his inspection, he noticed that my tires were dangerously worn down to a 2 and made sure to provide a clear, affordable quote to get those replaced the very next day. Both Steven and David were professional, kind, and genuinely focused on making sure we were safe and taken care of. The entire shop gave off a warm, welcoming vibe—and you could tell they really care about their customers. If you’re looking for reliable, honest, and friendly auto service, Pep Boys Eastwood Village is hands down the place to go. Thank you Steven and David—you’ve earned a loyal customer for life!

Adrienne Addy

★★★★★

6 months ago

Ricky is sooooooo amazing. He dropped what he was doing at the time to help me; a customer in need of help and answers. I stopped in for a quick air filling for my tires. He then informed me about a TPMS and calibration. He was very helpful. Big Shout-out to RICKY.

connie eiland

★★★☆☆

7 months ago

I took my car to pep boys for brakes and I also had them check my battery. The energy in the place when I first arrive was good. They processed to work on the car then all of sudden. Joe had great energy but he told me that they couldn’t get a part off the brakes because they didn’t have the tool, but the mechanic had one but he will be in next morning, so I made arrangements to come back the next morning@7am. I arrive the next morning but to my surprise the mechanic was broken down on the side of the road, but to my acknowledgment he would be in ASAP. A hour and half passed still no mechanic. So I uber to work because i informed my supervisor I’ll be there by 9am. At this point I’m so frustrated because they fail to keep there word of getting me out in hour an half. But overall they got the tool they needed; my car was ready around 1245 that afternoon. I felt as though I should received a big discount, but it is what it is. Steve put his best foot forward to make everything right but I just wasn’t feeling it.

Teresa Mitchell

★★★★★

7 months ago

I have to tell you if you are having any issues with your car, this is the place to go. Joseph & Steven are very competent & super nice. They took care of my car problems & made me feel comfortable & kept me informed & up to date the whole time I was there. I personally will always take my vehicle to Pep- Boys in the future! Completely satisfied & you will be also. Thanks Joseph. Steven & your team!!

Rae B.

★★★★★

8 months ago

Very friendly customer service. There’s a gentleman that helped me, I think his name is Joe, who was so nice. I had an issue last week and he was able to assist me with concerns about my car and did it with a smile! I told him I would be sure to give this location a shot out!! The service was fast and they have a professional staff. I definitely will go back!