Reviews
Cedric Watson
Horrible experience. Was lied to. Had to get my son's car towed back to Georgia after being told his car had a blown head gasket and quoted a $3000 price to fix it. The car only had a bad hose and cracked thermostat housing which PEP BOYS charge me $800 replace. I will be reaching out the corporate offices..Got my vehicle towed back to Georgia and they didn't even replace a part that they charged me for. This is the same Thermostat housing that was on my sons car. New hose but dried up coolant on a thermostat housing that you just replaced???
★☆☆☆☆ Edited 5 years ago
Joseph Walker
Excellent customer service and very quick repair time. I personally don't leave reviews but this is the one time I will! I highly recommend these guys!
★★★★★ 6 months ago
Zheng Rongying
Their price is very reasonable. Their attitude is very good. I replaced my car mirror with a new one. They were very fast. Thank you for their first-class service.
★★★★★ 9 months ago
Theresa Jones
KC at Pep Boys in Huntsville, AL is the gentleman who helped my husband with my car tire issue. He was very attentive and gave a service solution to solve my problem. Thank you KC for helping us.
★★★★★ 6 months ago
Elaine Blythe
Went on Saturday nail in tire already stopped one place no help. Pep Boys were very busy but got me in quick new tire and on my way really appreciated it .
★★★★★ 5 months ago
Cynthia Finch
Extremely helpful!! Labor rate is extremely competitive Service is very fast and efficient I buy all my own parts and they are willing to install them for me unlike 99% of everybody else who wants to gouge prices and aren't concerned if customers can afford anything. All the above will keep me coming back.
★★★★★ 7 months ago
Timothy Delapp
Minimal oversell…great work…very courteous and professional. I am always weary of city mechanics…felt at ease.
★★★★★ 3 weeks ago
Jim Donaldson
They are open on Sundays, 9 to 5 on Jordan Lane NW Brandontown Pep Boys #1591, by appointments or walk-in. Best service I've ever had from this type of car service. Paul Gargis and Jon Rodrigues are exceptional desk service and shop men. They advertised 5-star service and that's what I got. Finally, two miles from my home, problem solved, and I will definitely go back.
★★★★★ a year ago
Theresa Lynch
We drove in from out of state and we walked in with a sudden low tire pressure issue right before closing. Chris and his crew took great care of us, finding the issue quickly! We are very greatful! Highly recommend!
★★★★★ 6 months ago
Pg
Don’t recommend, hostile environment, over priced, bad quality work, and scamming especially from the manager. Manager let a friend do a A/C job that wasn’t licensed or works there. That’s a huge no no in this industry, but no repercussions. The tech Jon was good, hopefully he can find a new place to work and that place will have my business.
★☆☆☆☆ 5 months ago
Angela Thompson
They damaged our center caps. Been a battle for 6 months to get this fixed. Told us they were ordered , when we followed up we kept getting the run around. We have reached out to corporate all all members of management. Make this right and fix this situation. Give us the refund for the caps and we will order them. We will continue to call until this is resolved.
★☆☆☆☆ Edited 3 months ago
David Burns
Chris and his crew provided quick, professional service to one of my truck tires that just began losing air as I was driving down the road. They diagnosed the problem, repaired the tire and got me back on the road. Highly recommend the Jordan Lane location
★★★★★ Edited 3 months ago
Daniel H
Absolutely amazing service. The manager and assistant manager (Chris and KC) were consummate professionals and went the extra mile over and over. I bought 4 high end tires for my Maserati and they just continued to help me through challenges. I will be bringing all my future business here and can’t recommend this shop enough! Phenomenal services from two awesome gentlemen. KC and Chris were helping numerous customers with grace and poise and always went the extra mile. Well done Pep Boys!!
★★★★★ 7 months ago
jonathan bae
Didn't have an appointment but they took care of my Tesla. And a great deal also. Kevin C. was super helpful and nice, thank you!
★★★★★ a month ago
Elizabeth Holder Olson
We had the best customer service upon pickup of our vehicle. The staff was kind and friendly. Service was complete in a timely manner. We will be back for other services here thanks to the impeccable customer service that we were given.
★★★★★ 5 months ago
Chris Wagner
Ok so my dad and I notice a tire on our GMC the front right tire is low. We are from out of town houston in fact. We were told to go to Pep Boys Auto Service and we came towards close and we were told 4 cars were ahead of us. They told us they would work on it first thing in the morning. This was very important because we were headed back to Houston with some seniors and a 5 year old. Chris, the man in charge, gave us his word and sure enough it was ready when we came to get it. Chris told us the patches had to be ordered and they arrived first thing in the morning. I asked him what we owe and he said this was no charge. We were so grateful and so we wanted to let you know this place is the real deal. They really stand behind their customers and will take care of your tires with honesty, integrity, quality. When I walked outside I looked over and the ghost of Thomas Jefferson was standing outside and winked at me. I gave him a patriotic wave and then a bald eagle landed on my hood and it was obvious what I had to do. I bought an American flag and pole and fit it on our SUV. Ten bald eagles joined his buddy and locked their ten ton talons to our pure American truck made of steel and lifted our SUV up and escorted us out of Alabama. When we landed we had sunny skies and we stopped off 59 south and scooped up some gold nuggets on the side of the road. We couldn’t believe our luck!! Halfway home like a cheetah I went to the gym and ran 18 miles backwards on the treadmill with an 8% incline at 11 mph. We want to say thank you Pep Boys, thank you Chris, thank you Huntsville Alabama for your unwavering hospitality and most of all God Bless Murica!! We will be back to Huntsville with our Patriot friends bringing joy and our golden nugget money to outfit our wagons with Pep Boys Tires! We salute you until then!
★★★★★ 4 months ago
Lizitivity
I was quickly assisted and the issue with my vehicle was quickly resolved. The thing that connects my battery to the alternator was ruined. They were great troubleshooters and problem solvers. In addition, they explained everything in detail so I understood the situation. It was a quick turn around with great customer service.
★★★★★ 5 months ago
Evelyn Crutcher
Great service! I came in for a tire mount and balance, KC and his team had me in and out in no time. Super professional and friendly staff. My car drives smooth now, highly recommend!
★★★★★ 5 months ago
Oday Dean
Went to my appointment and met KC who works there, 30 minutes later KC sends me to another location and tells me that they are waiting on me. I go to the other location and they tell me they did not know any thing about me and why I was sent there and that If need their service I would need to wait 2 hours to get the car looked at. So KC lied to me and also failed to tell me why he was sending me to the other location. I called KC and inquired about the situation, he did not offer an apology and nor an explanation (Rude). However I insisted and I asked him, he simply said his mechanic was running behind. (Lack of communication). KC tells me to come back tommorrow and he will take me in. We agreed on 11:05 am. I go at 11:00 am and it is almost 12:00 pm when I decided enough was enough and I can fix my car on my own, save the money and no dealing with unprofessional people. My experience has been as following at the site: Lack of professional integrity, lack of communication, lack for responsibility and acountability, lack of respect for customers' time and and schedule set for them by the shop. Went through the reviews by most people and found out that (Lying) is the common complaint, beside all other issues.
★★☆☆☆ 3 months ago
Hilliary M
Let me tell YOU… I had the BEST experience here at the Galleria PepBoys! I had some issues so I went with the Pelham location first. Well when I left my issues weren’t taken care of and getting progressively worse. I’m from out of state (PA) and driving 13 hours back was a very rough ride home.. with the same issue I’m back here and decided to go to the Galleria Pep Boys and ALIX FIXED my issue! My Jeep hasn’t drove as smooth as it driving now! So THANK YOU GALLERIA PEP BOYS & Alix!
★★★★★ 2 weeks ago
