About Business
For professional Car Repair care in New Orleans, LA, New Orleans, look no further than Pep Boys. Their team excels at delivering top-tier results for Tire shop, Auto repair shop, Oil change service and related Car Repair needs. Their customer-centric approach has earned them a 4.3/5 rating based on 538 pieces of feedback. They have become an integral part of the New Orleans, LA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in New Orleans, Pep Boys is ready to assist with your next project or repair.
Google Reviews
D ALCHEMIST
★
☆☆☆☆
8 months ago
Pep Boys in Eastern New Orleans is a mechanical port-o-let. It is runned by the inept at the desk who don't know when personal is to arrives and mechanics who dont know how to put on tires, check pressure or balance them. I was told at come early in to have something that was supposed to be done on my car the day before that they failed to do that I paid for. I called back and the worker told me to come back early the next day to correct the issue because the mechanic comes in at 8am. I get there only to be told they don't come in till 1030am. All I get is a sorry I didn't know they weren't coming in. I don't work here so what is sorry going to do when they've now wasted hours from two of my days. I'm offered no compensation but a damn sorry. Between the incompetence of the desk staff and mechanics I can't see how this place is still open. Pep Boys I suggest you send someone down to check this place out before someone loses their life through mechanical error. If I could give them negative stars I would
Suez Dummett
★★★
☆☆
2 years ago
First let me say that I had an appointment for 11:00 am and my vehicle was not put on the rack until 12:45pm. The technician had problems opening the hood so I had to bang while he pulled the release knob. This allowed the hood to open. I had a scheduled manufacturer check which included an oil change. Well within two days, my under carriage panel came lose and was dragging. It was missing the support retainers. Now I have to purchase new retainers to fix this problem.
Joyce Taylor
★★★★★
4 months ago
Everything was awesome, the customer service through the completion of my vehicle repairs.
Jamesha Thomas
★★★★★
a month ago
I love they work. It was pretty much worth it
Monique DeGruy
★★★★★
Edited 3 weeks ago
Very polite and knowledgeable. Gave me a reasonable price
Taylor Latham
★★★★★
8 months ago
We were 6 hours away from home with a nail in our tire & Chris (the manager) got out in the shop and changed our tire HIMSELF to expedite our visit and get us back on the road home. Could not have asked for a better experience. Everyone was phenomenal.
d d
★★★★★
2 months ago
Good tires more importantly great service and they didn't do pushy upsells.
Larantz Jones
★★★★★
4 years ago
The service was great here. They were very accommodating and nice. They kept me updated with what was going on with my car and above and beyond. I was very happy with my service
Desiree Morgan
★★★★★
Edited 4 months ago
I had to have my alternator replaced and front brakes repaired. Jessica was very knowledgeable and professional in my interaction with Pep Boys. I would recommend anyone to use their service.
Ryan Butler
★★★★★
7 months ago
Took my car in for brake work and the team not only got the job done quickly, but also found an issue with the motor mount I wasn’t aware of. They explained everything clearly and gave me options without any pressure. Fast, friendly, and professional service from start to finish. Highly recommend!
Rosilind Thomas
★
☆☆☆☆
2 months ago
On 12/03/2025 I brought my truck in for a engine diagnostic test,the mechanic told me what the problem was and if he could proceed with the work and it would be $433.00 I gave him permission I still have the same problem ,after bring it back 3 times and spoke it the mechanic at all just a third party.
Johnnie August
★★★
☆☆
a month ago
I came in for a battery change I was told it would take 5 hours before I could get service i still have to warranty on the battery I left and came back today after calling AAA for the second time to jump my battery. and I’m missing work today.
K C
★★★★★
3 months ago
Mr Lee came out to help me before the location even opened. He went out of his way to help me with recommendations for any outcome due to fixing my car. I greatly appreciated his kindness. Thank you!
Kurt Guerin
★★★★★
Edited a month ago
Pep Boys in New Orleans East once again provided excellent service on my auto. The people that work the counter are very courteous and professional. They do a terrific job of keeping you informed throughout the duration of the service. That is the reason I continue my autos to them over the years.
Tom Irving
★★★★★
4 months ago
Excellent customer service. Had a flat tire while driving through New Orleans. They didn’t have the tire but made sure I found a place that did. Put on my spare and made sure that was squared away before I left. Would highly recommend!
Shana
★
☆☆☆☆
5 months ago
Appt scheduled for 9. Patiently waited 45 mins. my car never moved. Asked about the delay, something about 1 person working and I was next. I waited another 15-20 mins still nothing. As I walked to the counter, the tech stated he was about to move my car I politely requested my keys back and left. I understand there's a wait time, if you're aware that I am waiting with my vehicle simply communicate that you're running behind schedule. It's very inconsiderate and unprofessional.
Willie Skinner
★
☆☆☆☆
3 months ago
Went in for a front end alignment spent over $2500 for repairs. Bolt on front end not torque which left it rattling. Returned for correction and bolt tightened but was told I had another list of things to correct. Asked why was notified the first time stated they can’t answer. Very poor service plus a ripoff.
JOY JACKSON
★★★★★
a month ago
Chris was extremely helpful and I feel confident that my service was performed swiftly and promptly. I found myself stranded and needed immediate help. I highly recommend this location for service and/or repairs.
Elle Gray
★
☆☆☆☆
4 months ago
5 stars on customer service. Pleasant staff, but service on vehicle didn’t meet general expectations. Oil change either wasn’t done or filters wasn’t changed. Oil was dirty. I paid for an oil change. Request was made to have the vehicle to receive a full diagnosis during first visit. Wasn’t done the first time and had to pay for a thorough oil leak check the second time. I was told Pep boys was short staffed which may have caused for the vehicle not to have a full diagnosis and service completely done. My experience with Pep boys 2 years ago was outstanding however this time not so much.
jhon L
★
☆☆☆☆
4 months ago
I took my car in with a flat tire and left it for three hours just to get it changed. When I got back, they hadn't even touched it. They told me they didn't have time, even though they said it would be ready today. They didn't even call to let me know they weren't going to finish and were just going to leave my car outside the shop. Terrible attitude and awful service. I'm Hispanic, and they were very racist towards me. I asked for my keys and they laughed because they thought I wouldn't be able to change my tire and put on the spare.
