Pep Boys

Ramon Guerrero

★☆☆☆☆

6 months ago

Customers beware. Last month, I had to bring my Jeep back three different times because the shop installed the wrong brakes. I kept hearing a whistling sound just days after the service, and eventually, the mechanic admitted they had installed the wrong ones. That alone should’ve been enough for me to stop going—but unfortunately, I gave them another chance. Today, I brought my car in for a diagnostic test. First, they gave me the wrong report, and after waiting for them to correct it, I picked my car up only to find a nail in my tire—which definitely wasn’t there when I dropped it off. When I brought this up to Zachery and Angel, I was told nothing could be done until tomorrow and that the shop wasn’t responsible. Completely unacceptable, considering the car was in their care the whole time. Between the careless mechanical work, repeated mistakes, and complete lack of accountability, it’s clear this shop can’t be trusted. Oh, and their customer service sucks! Save yourself the time, money, and frustration—go somewhere else.

Domnicke Wilkins

★★★★★

a year ago

Thank you staff at Pep Boys, your hospitality and customer service is outstanding; much appreciated! They’re very knowledgeable, helpful and experienced; correct my vehicles issues with no hesitation! ⭐️⭐️⭐️⭐️⭐️

Esteven Landeros

★☆☆☆☆

5 months ago

Took six hours to change oil and breaks. Horrible customer service.

douaa megahed

★★★★★

5 months ago

Ricardo was very helpful, he used his magic to fix my two cars and tried to give me a good price as much as he can. All the staff were nice and friendly too.

Javier BM

★★☆☆☆

6 months ago

When I dropped off the car,I was told that it would be ready in 40 min. It took them 1 hr and 52 minutes. They clearly forgot about my car sitting out there for 45 minutes until I came back thinking it was ready but no. They brought the car in right away after I told them about it. Very disappointing. I had to waste and extra hour of my time. I had to send the wife on an uber to pick up daughter because the car was not ready when promised. Not going back t

Lee Rudy

★★★★★

2 months ago

Ricardo was absolutely great, I appreciate all the help Pep Boys has given me. Recommend their services!

Esteban

★★★★★

2 months ago

Outstanding service and courtesy, despite how busy they were extremely polite and truthful, and honest in explaining the repairs and maintenance

Daniel Zambrano

★★★★★

a month ago

The guys here are very professional and provide excellent customer service myself and dad always love coming here for our Lyft inspection I recommend this pepboys to everyone for there car maintenance

Karina Jimenez

★★★★☆

a month ago

Oil change was expensive but ig that’s how it is nowadays 😬😅 this one is one of the nicer pep boys of the bunch in the area.. ty to the mechanic who drew a Kirby on my sticker for my service <3 that was so kind of u fr

Danny Carrillo

★★★★★

a year ago

Great service from Service and tire department. Pricing is competitive and that’s why I’m here. Was in and out within the promised time. Had to take a long drive to get here but worth every $ saved. Came the day after Thanksgiving.

Kathryn Javandel

★★★★★

5 months ago

I used to use Pep Boys for repairs all the time back when I drove an old 1979 Honda but then I got a new car and did not need any repairs for a while. Unfortunately, last week my car simply stopped running while I was driving on the freeway. I have AAA roadside coverage so I called for a tow which redirected me to their app which insisted that I decide where I wanted to have my car towed before they would dispatch the tow truck. Pep Boys was not one of the automatic choices but I remembered how happy I had been with my past repairs so I looked up the nearest location and typed in the address manually. Great decision! Pep Boys charged about 2/3 of what the dealership (AAA's first automatic choice) would have charged to replace my alternator. My car has been running great ever since. Thank you, Pep Boys!

Jr A

★★★★★

2 months ago

Ricardo helped me out with my inspection for lyft. Did an amazing job inpected the vehicle thoroughly. Would definitely recommend.

Nathalie Carrillo

★☆☆☆☆

a month ago

I brought my car here on Sunday (2/1) for a front brake inspection due to a clear braking noise. I was told twice that my front brakes were fine and was instead sold a battery, oil change, and other services. The noise continued, so I went to a different Pep Boys location on Tuesday (2/3), where I was told my front brakes were metal-to-metal and damaging my rotors. They also found a damaged oil dipstick tube, which was never mentioned by the Downey location despite them performing the oil change. When I raised this with the service manager, Guillermo, I was told they “only look at what they’re inspecting,” which raises serious concerns about safety, accountability, and transparency. Very disappointing experience.

Carla Otero

★★☆☆☆

5 months ago

The men working here this morning kept a customer standing at the counter 20 minutes while they held personal non work related conversations in-front of the customers, too long of a wait for a service drop off. They send you a link to track the progress however it is not updated. Nor is a call is placed when vehicle is ready. In addition, they keep you waiting yet another long period of time to pick up the keys. Looks to be unorganized. Expect delays when coming here even on a Tuesday morning. Other PepBoys have you in and out a lot quicker.

Sam

★☆☆☆☆

2 months ago

I called set up an appointment w staff member. Went in the day of my appointment needed to jump my car to get there to get repaired. When I got there staff member seemed bothered and said I had to make an appointment. I told him i had an appointment he responded w they weren't going to be able to even look at my car because the person that was going to look at my car never showed up for work....ummmmm ok I guess they only have one mechanic idk. I asked him why wasn't I called and told since I had to struggle to get my car there it was very inconsiderate of them he didnt care he shrugged his shoulders like whatever. Disgusting behavior. I wouldnt even waste my time coming here with so many choices around pep boys needs to step it up. Firestone tires literally 3 mins away behind jc penny stonewood mall away has great customer service and theyre fast no need to put up w the guys at pepboys they have the worst attitudes and the company doesn't seem to care maybe its because im a female 🤷🏻‍♀️

Susie

★☆☆☆☆

4 months ago

I called to ask if they had available appointments to schedule an oil change. I was given a 1pm appointment. I arrived and was told the guys were going to lunch and to wait one hour for the car to be ready. Despite them disregarding my scheduled appointment, I agreed. I returned close to 3pm and my car was still sitting in the same spot. They should be honest about appointments and their availability and not disrespectful to other people's time. Here's an update to yesterday's waste of time. After my sheduled appointment for a simple oil change was disregarded for 2 hours, the employee working the front counter stated I could take my car somewhere else. Ofcourse I did and the Valvoline Shop took care of my oil change in 15 minutes. I will never go back to this place they were extremely disrespectfu overall.

Chlorr Of The Mask

★☆☆☆☆

2 months ago

I called and asked for an appointment at 12 and was told I could come in after 5 pm. Guy closing said he couldn’t take me and had an appointment at 5 even though it was already 5:15. After I left I watched him walk next door to get donuts. He also said they close at 6:30 but the website says 7. Very rude and poor customer service skills. Guy closing seemed very unhappy and ignored several questions. Probably gonna switch to a different company like Firestone, I hear they’re very polite and fast.