Pep Boys

Jeffery Combs

★★★★★

5 months ago

Went in with my mom’s vehicle to have it looked at before she took it on a cross country road trip. I figured they would come up with a list of things she needed, but to my surprise, it came back with a clean bill of health. ((Other than 2 new tires, which we knew it needed)) Andrew and his tech were honest and told me my moms car was it great shape from the inspection performed, so that made me feel better about mom traveling across country. I was expecting a laundry list of things they wanted to sell me on, but they told me what it needed and there was no upsell. I will definitely be back to this location knowing that what they tell me is wrong with my vehicle is the truth. Thank you Andrew, and your crew for being honest and not trying to sell me on things I did not need.

Olivia Rozier

★★★★★

a month ago

Top notch service by Pep Boys as always. Andrew, my customer service representative, provided good insight on my vehicle. They got me in and out for my rideshare inspection promptly.

W. Kwon

★★★★★

6 months ago

This was my first time ordering tires through Pep Boys. The online ordering process was easy and I found a great deal which included installation. I also set up an appointment online. The next step was simply bringing my vehicle at the scheduled appointment time. The dropping off was easy after the technician confirmed my contact information. I later received a phone call and a message indicating my vehicle was ready for pick up. I opted to pay in person instead of online and once I finished paying, I received the keys to my car and was on my way. Very simple and easy process and my tires looked great on my car. Thank you Pep Boys!

Renegade Comics [RC]

★★★★★

5 months ago

Can't appreciate them all enough. They got my car diagnosed and fixed in less than an hour. I also forgot that one of my tires needed air but they took care of that while working on it. I just noticed that today! Andrew I believe with the glasses was there that day and the two other people that worked on the car were great. Wish I had their names.

Beth “ILove Jesus” Coburn

★☆☆☆☆

3 months ago

My car was overdue for an oil change. Only day I could go is Sunday. They were the only closest place open on Sunday. Marco didn't make any eye contact with me and acted like I was an inconvenience. The mechanic just dropped off my keys not a word was said. Marco didn't go over anything on what they did like most mechanics..just took my money and gave me my keys. Bad experience. Will NOT be going back. Oh and inside my car door, seat, and steering wheel was alot of black smudges from the mechanic.

Kayla Brauch

★★★★★

5 months ago

Pat and the crew at this location have always taken great care of me, I’ve been going there for years now. Wish I could give more than 5 stars!! Stopped in with a tire issue and was taken care of so quickly and felt great with the work afterwards.

Sherry Han

★★★☆☆

2 months ago

Initial battery was under warranty. The battery was faulty from the start of install. I should not have to pay any difference in price. I should not have had get another battery if this was thoroughly checked with an advance lead mechanic technician for Pep boys.

Brittany Spears

★★★★★

a year ago

Pat was so Awesome! I originally ordered my tires and set an appointment thru Walmart on serene for 10a, while there they cancel my appointment telling me their tool wasn’t strong enough to get the lugs off that I had to go to the dealer. They loaded my tires in the car and I went on my way, of course no one told me most places won’t use tires you purchased elsewhere. Luckily, I passed this Pepboy’s location on my way home to regroup. Pat took me in and explained that he could try with his tool and made sure I understood if he couldn’t get it off or if it broke that I could accrue more cost. He was amazing, and he got all the lugs off and put on my new tires! I am so thankful, saved me so much money and strife! Pat saved the day!

Lamont Russell

★★★★★

8 months ago

Just had a headlight refresh done at Pep Boys and I’m really impressed! The team was quick, professional, and the results are fantastic—my headlights look almost brand new. Great service at a fair price. Highly recommend!

Car Son

★★★★☆

5 months ago

Very overpriced for an oil change (about $100, and the oil itself is about $45 at Autozone), but includes a tire rotation and fast professional service. I might come back in a pinch, but it probably won't be my regular place just because of the price.

Mr DS

★★★★★

10 months ago

Outstanding Service and Honest Work I had a great experience at Pep Boys. The team not only diagnosed the main issue with my wife's car but also pointed out a few other concerns in a professional and respectful way. What stood out to me was their honesty—they weren’t trying to upsell or pressure me. They explained everything clearly and made sure I understood what was going on. This is the kind of service you truly appreciate. Solid work, great customer care—I’ll definitely be back.

T B

★★★★★

9 months ago

This is for the 7465 S Eastern location. I called asking for an estimate on a turn signal that I was told was difficult to remove, so my headlight would have to come out, and I asked about how much that would cost me. I approved the estimate and went down to get my blinker fixed. After being there for about 5 mins, I was asked who told me all this stuff needed to be removed, I said the dealership. How much did they want to charge you? $250 in labor plus parts and fees. He couldn't believe it said they were already done. he didn't have to remove anything but the bulb. Big thanks to Andrew and his crew for their honesty and help. I like the way I was treated and I'll definitely go back.

Steven Ramirez

★★★★★

2 years ago

Andrew and team are the best! I came in for a quick and simple inspection and a oil change on a brand new 2023 camry se all other stores refused to help even when they were empty. Said no inspection done between 1 - 4 PM Monday thru Friday. My man Andrew didn't turn me down. He took care of me 100% I been in the automotive industry for 20 years and this man right has a "yes sir we can help" work environment not a clock watcher waitting to send away customers. I definitely will recommend this store only! keep up the amazing work guys!!!!

Melody Crosby

★☆☆☆☆

Edited 7 months ago

Well the clerk warned me their debit card system was gonna take along time to work, so they asked for cash-which I happened to have. Then I was informed a receipt would take awhile also, but i was ready to go so i declined to wait some more. Then their service was unsuccessful but I had no recourse....

Janet Ang

★★★★★

a year ago

Marco was fabulous! He did my diagnostic and was very helpful with explaining everything I needed! I am a senior citizen and very frustrated with my car breaking down! Thank you so much!!!! Great service!!!!

Twyla Newell

★★★★★

2 months ago

I was there for an inspection for my vehicle. Pat was the gentleman that took very good care of my car needs.

Mike Wion

★★★☆☆

a year ago

Good, friendly service. No complaints there. The only problem was they didn't get my name and address correctly on the invoice. Now I have to call their corporate office? I have, got a trouble ticket and should have had a resolution by now, but no! At the point of sale, they could have voided the sale/work and re-entered my correct info, but no! I didn't think of this until later, but I shouldn't have to. How would you feel if this happened to you? Am I overreacting? I don't think so because if I ever have to prove I had this work done, I won't have proof.