About Business
Residents of Sparks, NV, Sparks have long trusted Pep Boys for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto repair shop, Oil change service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.1/5 rating with 640 reviews. Throughout Sparks, and particularly in Sparks, NV, Pep Boys is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Pep Boys for any Car Repair inquiries or to schedule a visit to their Sparks, NV facility.
Google Reviews
Katie Pollard
★
☆☆☆☆
a month ago
I don't recommend pep boys for service repairs. I called for an appointment and was told to come by at 2:30pm. I arrived and couldn't figure out how to enter as the doors were "locked" but they were all broken and I had to go through the garage. I was then told to wait it was a 3-4 hour wait. I asked if there was another time and was asked if I wanted to make an appointment, which I thought I did. I was told the next day at 8am. I arrived and the woman didnt knowledge me. I was asked questions about what needed repaired. I needed a headlight and a tail-light replaced. I was quoted over $700. I asked "seriously?" And was told that the "LED lights are super expensive." I reluctantly agreed and told it would be 1.5hr wait because of the "wiring". I get it but holy crap. So we wait and it's apparently it's a text message that they are done. So after a little over an hour, it's done. The woman told me that they were able to "reduce the price because it wasn't the LED light." They still charged my over $500. Only after I paid and given the breakdown did I see that I was charged an hourly rate for one light of $197 which resulted in almost $250 becauce of the 1.5 hours I had to wait and then a second charge of another hourly rate of $137 for the other light. Both lights were $135 and of course tax. So I was charged for two hourly rates improperly. I was just so angry and I hate confrontation so I just left. This is why people think mechanics are crooks.
John Stampfli
★★★★★
a month ago
Kendra was an amazing! She was an amazing help during such a stressful time! Will definitely return because that level of customer service is unheard of!!! Give this girl a raise!!!
Ronnie Cordova
★★★★★
3 weeks ago
Very impressed with the tire service. Diagnosed and completed in a timely manner, the details of the work performance provided was outstanding. I have appointment to get more work done. Thank you Pep Boys Staff
Meghan Tate
★★★★★
3 months ago
I highly recommend the Pep Boys on Prater Way to anyone in need to repairs or basic maintenance. They are super polite, professional, straight forward, and they do great work. Got my breaks and rotors done as well as an oil change and tire rotation & everything was done perfectly and they kept me updated throughout the process. I'll never take my Jeep anywhere else. Thanks again for the great job Pep Boys you guys rock!!
Shaniqua Jupiter
★★★★★
3 months ago
Pulled up to get my rotation done, and they had me right. The techs in here mad cool, real friendly, good energy all around. And seeing women holdin’ it down at the front desk? Yeah, that had me feeling way more at ease — I knew I wasn’t finna get played or overcharged. They was straight-up honest and handled business. Lowkey the best experience I done had at a shop. Appreciate y’all fr — y’all snapped. I’ll be back for sure.
Phil Roderick
★★★★★
3 months ago
Stopped in on a whim, the front desk people were really nice. Even though I was a walk in, they got me in pretty quickly even with full bays. The techs were thorough with the over all check, and even took me in the shop to see what’s going on. Overall great experience and highly recommend
Adrian Lovelock
★★★★★
4 months ago
This shop is the best, Nicole the manager is the sweetest and very Knowledgeable in the field. It makes me happy to see women in the auto field. The techs did good work, and even let me look at the vehicle to point out the issues they saw during my service. Overall nice people and very communicative :). Definitely coming back
Carla Rodney
★★★★★
2 months ago
I came in to check why my brakes were squeaking. They put my car up, took the wheels off and even allowed me to see the brakes myself. They used some air to blow out some brake dust and ever since they haven’t squeaked. The techs were super nice and even the manager lady was nice as well. I’ll be going here in the future for any repairs I need!
Damian Marez
★★
☆☆☆
2 months ago
Took my car to get serviced for a major power steering leak, all four tire replaced and an alignment. When I took my car before the alignment my steering wheel was straight and there was no pulling to the right nor the left. When I got my car back the steering wheel was turned to the left to go straight. I told them and they said it had to due with the rack and pinion serviced at the other shop I had mentioned before dropping it off and the tech at Pep Boys found a minor leak. So I took it to the other shop and had warranty and got that issue fixed. I then took it back to Pep Boy's because the steering wheel was still off alignment. I got it re serviced and now its SLIGHTLY to the left. And it PULLS to the right when the steering wheel is straight. And now I also have oil stains on my cloth seats. In the driver side that were never there before. I also left my receipt and all the work that was done on paper in my car from when I first got it back and now that I picked it up today this second time its missing and not in my car.
Silveira
★★★★
☆
5 months ago
The service was professional, and efficient. However, I noticed they didn’t refill the windshield washer fluid in the front of my car. It’s a small detail, but taking care of that would make the service feel even more complete. Overall, still a very good experience!
J Padilla
★★
☆☆☆
4 months ago
We brought my wife’s Jeep here for a headlight repair and paid about $300. When we picked it up, both headlights had been altered and aimed so far downward that they barely illuminated the road, and the light that was supposed to be fixed failed completely shortly after. The shop told us it wasn’t their problem; corporate gave the same response. We then took the Jeep to a dealership, paid another $300, and the issue was corrected properly on the first visit. Based on this experience substandard workmanship and refusal to stand behind it, I recommend avoiding this location and taking your vehicle somewhere that will do the job right. Two thumbs down..
Paige Gomez
★★★★★
3 months ago
They handled my tire installation smoothly and in great timing! Unfortunately, I needed more work than I anticipated but Ed up at the front desk was super helpful and patient while I figured all of that out. I’d suggest this location to a friend!
Lloyd Cargo
★★★★★
a month ago
Excellent folks who work here, I was taken care of and had my car fixed after the suspension exploded. It’s never a fun day coming to a shop in a tow truck, but the people here made sure that it was ready to go and fixed as soon as possible.
Kyah Biggs
★★★★★
5 months ago
My girlfriend and I went to get her oil changed at Pep boys and we will be going back. Not only was Kendra, the receptionist, super kind and thorough, but so was our technician Brendon. Overall a wonderful and safe place to bring your car.
Christy Bowers
★★★★★
a month ago
Came here after 5 on a weekday with a tire that I wasn't sure could be repaired. Pulled in expecting to have to replace all 4 tires (all wheel drive) due to the one tire that had a hole. Kenny and Kenny checked my tire and repaired it!! These 2 gentlemen went above and beyond. I literally have no words to say with enough appreciation to them. Thank yall so much!
Shea Barnes
★★★★★
a month ago
I needed to get a tire patched and do an oil change. Kendra helped schedule an appointment and explained everything that the mechanics would do and they did it in record time. 10/10 would recommend.
Ms. Tricia Severietti
★★★★★
Edited 6 months ago
Nicole was great! Had a tire blow out and towed it to pep boys. She found 1 tire in stock and 1 technician to install on Labor Day! Had me out of there in 1hour!! Super staff. Made it back to Idaho that day. Thank you both and thank you pep boys for being open on a major holiday!!!
Steven Showers
★★★★★
a month ago
Your technicians are super duper experience and acknowledgeable. They got me out ahead of the deadline. And as always they did a fantastic job.
Niño Gelera
★★★★★
8 months ago
The facility lacks the modern flare but they got my oil changed done at a timely manner. The staff was professional and straightforward.
Zachary Hamer
★★★★★
9 months ago
I have a problem truck I inherited which I've taken to this shop 3 times now. Every time they've been super helpful, and have helped get this truck back in to running condition. Like others have said, the staff are especially nice and respectful here. I've dealt with almost all of them now and they're all a pleasure to work with. The technicians are also all very respectful. They aren't the type of shop where you never see or talk with the techs. They're more than happy to come to you and give you more details on what's going on if needed and provide recommendations. Overall this is a great shop and will recommend others to come here as well.
