Pep Boys

Char P

★★★★★

2 years ago

This place is so good. Ken and Jen are quite the dynamic duo at the front desk. They are so great 👍 The lobby has a place to wait and hangout, a bathroom, TV, snack bar, and free Wi-Fi. Went in for an oil change and was done in an hour. But I got in super early. I worked remote while I waited and had no issues.

DeAndra Torres

★☆☆☆☆

3 weeks ago

Went here at 5:56pm, Saturday, because I got my oil changed 2 days ago and now my car is leaking oil. Online says they close at 7pm. ???????

Lydia Alexander

★★★★★

a month ago

mark have very good customer service. He had my service taken care of the tire and won't take my tires. I'm going back from work, I'm the one like in valley. Excellent, the one in Fontana, terrible rialto on excellent customer

Crys T

★☆☆☆☆

5 months ago

I’m extremely disappointed with the service I received from this Pep Boys location. We brought our 2014 Nissan Versa in after it overheated, and they diagnosed it as a fan issue. We paid $708 for the repair, and while the car started working again at first, it completely stopped running shortly after. When we took the car to an official Nissan dealership, their technician informed us that Pep Boys had reinstalled the fans incorrectly, which caused the car to fail again. In other words, the very repair we paid for created another serious problem. When we contacted Pep Boys, they showed no accountability for their mistake and demonstrated a complete lack of professionalism and mechanical knowledge. We trusted them to repair our car properly and safely — instead, we were left with more damage and more expenses. I would not recommend this location to anyone. They clearly lack the skill and care needed to handle even basic automotive repairs, and their customer service is equally disappointing. If you value your car and your safety, take it to a certified mechanic or dealership instead.

ray m

★★★★★

4 months ago

I recently took my car into a Pep boys for an inspection after I had gotten my water pump done from another shop, (it's a mess) and Assistant Manager Victor gave me great advice and what do about it he really helped me and answered all my questions. Victor took the extra steps to show that he cared and I appreciate his hard work and dedication. Thank you for your help 👍

Joseph Tash

★★★★★

11 months ago

I went in for an oil change and tire rotation. They checked the tires. Told me they would not suggest a tire rotation. The tires were worn past the suggested point of replacement. I asked for a quote received it when picking up vehicle. No pressure sale suggested I review it and let them know also look on website and see if looking at a different brand.

James Trego

★★★★★

4 months ago

On a stormy day i went through a puddle which loosened a undercarriage body panel causing it to scrape on the ground fortunately I was within two blocks of the Pep Boys service center and they had me back on the road and less than an hour and did not charge me for the work done either. Five stars!

Adrian Sepulveda

★★★★★

4 months ago

Came in for an oil change. Service was excellent, Victor helped me out and was done very quick. I definitely recommend him for your next oil change or other services.

MARINA VERDUGO

★★★★★

a month ago

Very quick service & everything was well explained before the service was started

Pius

★★★★★

4 months ago

Excellent customer service. The young man Victor was quite knowledgeable and listened attentively to my concern about the vehicle.

Janine Cordova

★☆☆☆☆

Edited 4 months ago

Amazing staff! Super friendly and extremely knowledgeable, this was quick and easy. **edit*** Worst place. Do not come here. This place is a complete rip off. Came here with some spark plug issues, they stated they would replace them and do a full check up. I had issues the minute I drove out of there, had to go back and they claimed my car had no oil. Keep in mind they stated they did a “FULL” check up prior and charged me for it. My car was rattling and making a weird noise to start, they left my hood slightly open which slightly resolved the issue once closed but a day later it was back to the same issues. I decided not to go back as the manager and technician weren’t taking me serious. They kept insisting it was a new issue. Finally after a month I was able to take it to a real mechanic who now states my spark plugs were never changed! They called another professional and read him the information they provided me with what was physically found in the car and it didn’t match. So I paid over $600 for them to do ABSOLUTELY NOTHING. This place is a complete rip off. They don’t care about you, they don’t care about your car and they will completely rip you off too.

Samuel S Quinn III

★★★★★

Edited 2 months ago

I was treated as a valued customer and friendly staff clean facility and restroom very clean coffee ☕️ and tea plentiful.

steve breeding

★★★★★

a month ago

I think they can be trusted,things I knew about they let me know nothing more nothing less!!

Sean Shedlock

★★★★★

5 months ago

Mark the service manager was a pleasure to work with. Strongly recommend him.

raymond ruiz

★★★★★

10 months ago

Best place for a quick oil change and tire rotation. The lobby was nice and relaxing and had everything you need to spend all day in there rent-free. 100% reccomended and would definitely go back.

Cindy Estrada

★★★★★

2 years ago

I had a great experience here. I needed a new battery for my BMW and Bryant was very helpful the entire time. I went to a couple of Auto Zones to test my battery but they always had a difficult time doing so since it’s located in the trunk. Bryant was able to get it checked and accommodated my schedule to get it replaced quickly. He even mentioned I could use a coupon from the website so I can get the best price. His customer service is top notch. I definitely recommend coming to this location!

Jesus Juarez

★★★★★

a year ago

Pep Boys in the city of Rialto is an excellent place to take your car for services. The guy behind the counter, I believe his name was mark, was very attentive to my needs. I was in and out with the smile on my face, and my car, in great shape.Thank you, Pep boys. And thank you, mark.