About Business
Pep Boys is a leading Car Repair specialist serving the Rancho Cucamonga, CA, Rancho Cucamonga area. They provide a wide variety of solutions, including Tire shop, Auto parts store, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 718 verified reviews, their reputation precedes them. As a locally-owned business in Rancho Cucamonga, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Rancho Cucamonga, CA.
Google Reviews
Ana D
★★★★★
7 months ago
Despite having to wait a while because they were busy, we were happy for the service provided to my car. I recommend this business.
Michelle Akkawi
★★★★★
10 months ago
Every time I come here it's a good experience, staff is always honest and thorough! I was thankful to come in for an oil change today because Lil B and William let me know about some concerns regarding my alternator. They gave me a detailed explanation of what was going on and a clear price breakdown!
Carlos Valverde
★★★★★
a month ago
Always do a great job, they explain all that’s needed on the car .
lola
★★★★★
a year ago
I had a great experience at Pep Boys! From the moment I walked in, the staff was friendly and attentive. They took the time to listen to my concerns about my car and offered clear explanations of the services needed without any pressure. The waiting area was clean and comfortable, and they kept me updated on the progress of my car. The work was done quickly, and my car is running perfectly now. I appreciate the professionalism and honesty of the team. I’ll definitely be coming back for all my car maintenance needs. Massive thank you to Jenni and Amber for helping me with my car. Highly recommend!
Nathan Lobato
★★★★★
3 months ago
Quick and ready! I got a lot of services done to my car in short notice and within the day I had my car back!
Daniel Horner
★★★★★
a year ago
I had an amazing experience at Pep Boys! (Big shout out to Juan! )My check engine light came on, and they quickly diagnosed and fixed the issue with my engine. While I was there, I also got an oil change, and the service was top-notch. The staff was professional, knowledgeable, and went above and beyond to make sure everything was done right. The pricing was fair, and they explained everything clearly. I highly recommend Pep Boys to anyone looking for quality auto service. I’ll definitely be coming back for future maintenance! Please make sure you ask for Juan 😊
Edwin Pupka
★★★★★
a year ago
Excellent customer service the minute I arrived to schedule an appointment. Appreciated the email updates as the work progressed and results from their inspection of my vehicle. Trustworthy & dependable servicing at a reasonable & fair price. A special note of thanks to Juan & Will for a job well done. A satisfied & returning customer...
Kathie Johnson
★★★★★
11 months ago
From beginning to end the service was great. Had a oil change. Juan the desk clerk was very professional and patient..I had a lot of questions😁. I even asked the mechanic questions who did oil change on my oil n he seemed also professional. And he took was patient with all my questions😁. Would recommend this location. The cost of oil change for 2000 Nissan Sentra was very reasonable.
sherrie valenzuela
★★★★★
7 months ago
I went to Pep Boys to get a new battery. They were very nice and I had a good experience. I chose to wait for my car and it took around 2 hours. Most likely will return.
Miss Saphire
★★★★★
3 months ago
Came in for a rear window wiper. Installed it with no problem. They were all very kind. Great service.
Nevin Bradley
★
☆☆☆☆
2 years ago
I spent $2000 on brakes and two tires. Within one week I had to bring my car back in to get the brakes fixed again. Then, they tried to blame it on me saying I used my brakes “too much”!! If they were brand new brakes how could I have used them too much in just one week!? Then, one of the tires they gave me kept losing air. When I brought that back they said they checked it for leaks and didn’t find any. It wasn’t until a couple days later I realized they didn’t put my hubcap back on. Oh and that tire is still losing air. So $2000 and my issues are not fixed. I don’t want to bring it back there to get fixed because they might break something else! DO NOT TAKE YOUR CAR HERE! Also, they were super rude and I dealt with at least six different people throughout the entire process.
Gilbert Aceves
★★★★★
3 months ago
Customer care and service were excellent. William was great at Foothill and Hellman center in Rancho Cucamonga.
Jessica Schulz
★★★★★
6 months ago
I had been to several places to get an accurate assessment of repairs, and kept getting the runaround. I was finally able to get it here at Pep Boys. After getting new front tires and new rear shocks, my car is much of a solid drive than it was before. I am so glad I came here, and I will return for my other maintenance needs.
Kelly Pell
★★★★★
2 months ago
Great experience! I’ve known Ken for years, from another shop, and followed him here. Trust him! Work was done promptly, staff is friendly!
Robert Texidor
★★★★★
a year ago
Pep-Boys is very thorough and pleasant. They are upfront with reasonable prices and good products. Up front you have Will who will work with you on your needs, and Jennie who is very pleasant and will help you with discounts 🙏💯 All in all I’m very happy with my results on my 2002 Chevy Silverado 💯🙏
Jonathan Salomon
★
☆☆☆☆
3 months ago
Went in for new tires, got recommended an air filter change cause “it was dirty” and wiper change due to “cracks and wear” but i had replaced both a couple days prior, and after the call they sent a photo and it was clean and fine.
Rose Love
★★★★★
4 months ago
I brought my car here because it was the closest place to go and my car was making noise on the driver side and I found out my axle was broken and needed to be replaced and my front breaks i already new my breaks needed to be done thats also why I brought my car in. But I am truly happy they found where the noise was coming from and fixed it even though they are short handed and have hard working employees i will always bring my car here because they are truly honest and respectful. I dont care what people say I will always bring my car here I always get good service never had an issue
Crazy Curls909
★★★★★
2 months ago
Amazing service. Easy to schedule appt online. Explained maintenance recommended. Very honest and knowledgeable. Ladies, if you have concerns about shady mechanics this is a great alternative!
Lily & the Lost Boys Podcast
★
☆☆☆☆
4 months ago
Technician immediately accused me of potentially needing all 4 tires and transmission issues fixed because I drove my car less than a mile, got the tire notification and pulled into their shop immediately (driving less than 35mph). When the mechanic pulled my car to the shop, he got in, pulled forward and jolted into the bush and curb, then pulled his car in reverse and while he was adjusting his seat was jolting back at high rated, even taking the turn into the shop at fast pace. All after the writer stated driving with a flat could wreck my transmission, it felt as if they were intentionally trying to cause harm. I let the technician know I wanted the tire repaired.. he kept saying “no you’ll definitely need a new tire” without the mechanics inspection. I let them do the inspection while I took photos and sent them to all the mechanics I know, all of which stated the tire could be easily repaired with a patch. After inspection the writer again said they would not fix it because it’s in the sidewall, when it was not. He was only willing to sell me an off brand tire and it felt very high pressure, scammy and like a scare tactic- stating “your in luck, I was able to locate the tire and it’s the last one.” I refused, asked for them to fill the tire with air and drove it to a different shop where they happily repaired the tire, no issues. The technician there is very belittling, did not want to accept any other opinions, even though my father is a master technician for over 35 yrs. He even stated- “no they are wrong you cannot fix that tire you have to replace it.” I didn’t have high expectations but as the tire warning came on, this location was 0.1 mile and so I had hopes to get the repair and only expected it to take forever because I didn’t have an appointment… but instead they just wanted to rip me off. So glad I left and went to a non corporate tire shop.
Pond.
★
☆☆☆☆
a month ago
DO NOT take your car to the Upland or Rancho Cucamonga locations. I used to go to the Montclair shop and never had any issues, but that location closed. So I went to the Upland location for an alignment. I came in with two bad front tires, and they told me they couldn’t do the alignment because of the tire condition — which was fair. They didn’t have my tires in stock, so I went down the street, bought two brand-new front tires, and came back for the alignment. By mid-January, those brand-new tires were completely worn down. The alignment clearly wasn’t done correctly — it even left my rack-and-pinion boot twisted. When I explained this to the manager, he said, “I don’t know, you could have hit a pothole.” Seriously? A pothole evenly destroys both new tires and twists a rack boot? Then he suggested I might have gotten the alignment with bad tires and was now blaming them — even though their own policy is not to do alignments with bad tires, which is exactly why they turned me away the first time. After going back and forth, he told me I wasn’t welcome at the Upland location anymore and that I’d have to go to Rancho Cucamonga. Fine — honestly, I didn’t really want them touching my car again anyway. At Rancho, they replaced the two front tires and did another alignment. That would’ve been great, except instead of properly fixing the torn rack boot, the tech just untwisted it and left a big rip in it. I escalated it to corporate. They replaced the boot and did yet another alignment, and I started feeling better about the situation. Then I picked up the car… and now the steering wheel is crooked and the car pulls left. A months later and still have to get an alignment, somewhere else. Unbelievable. Never again.
