About Business
Pep Boys is a highly-reputable Car Repair service provider based in McAllen, TX. Pep Boys covers all facets of the Car Repair industry, with a focus on Tire shop, Auto repair shop, Oil change service. With over 580 reviews and an average rating of 4.0/5, Pep Boys is a trusted name in the industry. Their presence in McAllen, TX ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
M McCorkle
★★★★★
2 years ago
I had some work done on my car and the mechanic used the wrong part. I took my truck in to pep boys to check the oil change and tune up to see if they were done correctly or if they had been botched too. After looking at my truck, they told me that oil change and tune up were correct but said the actuator they installed was not only the wrong part, but an after market foreign part. I asked if they could remedy that situation and they referred me to another shop. At that point I asked how much I owed them and they charged me nothing but gave me peace of mind and a great referral. I felt so bad at that but they insisted. Later, I needed a fan clutch so I took the truck back to the shop and they did a great job. AND SO QUICK!!! I am so impressed with the integrity of this company as well as the quality and efficiency of their work. The price was pretty great too! Thanks guys!!!
Martin Ramos
★★★★★
a year ago
Went in on a Sunday morning to get new tires for my vehicle. Was assisted by J.P. in Service and he was able to answer all of our questions. He even gave me a call after dropping off my vehicle to notify me that my vehicle was going to need a wheel alignment with the new tires. Would definitely recommend Pep Boys if you’re looking for service done on your vehicle.
Danny Duran
★★
☆☆☆
a year ago
I would like to give a better rating but the way they handled my situation was not the best. I took my vehicle to be inspected of what needed to be done and gave me a full report. I agreed on them changing the gear box but apparently they did not know the gear pump was damaged, when I took it home it lasted like 1 or 2 months when it got damaged again. Warranty covered gear box but I had to pay extra for the pump which I decided not too fix it yet since I had already spent like more than $1k on that. So then they told me I couldnt drive it back home because they did not guaranteed it was not gonna get damage again cause of the pump. So I hired a tow truck to go pick it up, PepBoys sent me an email that vehicle was ready so i set everything up. Once there my vehicle was not even ready, that the part had not arrived yet, so i had to pay the tow for wasting his time and rescheduled a diffetent time. So as courtesy i asked if Pepboys tow truck could take my vehicle and they did not wanted to. So I pay the tow truck again and once there they said that I did not needed a tow truck that everything was fine.. 🤷♂️ So as a suggestion you might as well just take it to a cheaper mechanic shop since you are not getting any different treatment considering the price I am paying ..
Crystal Ibarra
★★★★★
a year ago
The customer service was great and my car maintenance was completed in a timely manner. I was able to check on the status of my vehicle online through a link sent by Pep Boys and see pictures of what was wrong with my car. The worker was able to further explain to me to issue with my car. The prices were fair and I had no issues with my visit.
Abril Pichardo
★★★
☆☆
9 months ago
I had a situation at this place.. had to take it all the way to corporate, only reason I’m giving them 3 stars is because the manager made it right , but I think they need to have better communication, more training, and not do things rushed (even though they took hours to give me my car back)
Cilimentro
★★★★★
Edited 6 years ago
Professional degreed/certified auto mechanics/retailer that make you feel your vehicle needs are finely being cared for. Check the employee designated wall for credential verification(s) Superb customer service. They are 100% customer service if a problem with a faulty part should present honoring guarantees and warranties within reasonable time frames. Only THE BEST!!
leonel flores
★★★★★
Edited 3 months ago
Took my F150 for tire rotation service. Excellent service. The manager and technician pointed out a problem with a wheel hub bearing. Provided me with an estimate. Thank you Pep Boys! I did have the problem taken care of
N H
★
☆☆☆☆
7 months ago
Wait times are bit ridiculous here. Also, two gentlemen at the counter, one name tag said Jesus and the other Joel. Both were talking and laughing until finally Joel acknowledged me and asked how he could help me. The Jesus guy looked upset and kept giving me what I assume was a pissy little face. When it was time for me to pay, same thing. Absolutely no smile or customer service from the Jesus gentleman. The first rule of customer service is to smile and be polite. How are you going to put a joke like that kid at the counter? I'll be taking my money and business elsewhere next time, or at least to another pep boys. Jesus my guy, word of advice: Smile.
Gulissalo Lopez
★★★★★
11 months ago
This was the first time I used Pop Boys for car service, I took my 2003 vehicle in for brake service. The customer service was excellent from the first call when I was checking on prices up to the pick up of my car. Everything was explained to me services needed and prices, nothing was done without me approving. Will definitely continue to service my car here.Thank you for your excellent service!
Erik Jehle
★★★★★
Edited a month ago
Everything went great! Diagnosed my engine problem quickly. Could not be happier.
Acey Dash
★★★★★
a year ago
Went to this location for 4 tires + installation today and couldn’t be happier. The crew worked quickly, were exceedingly diligent, and did a great job. They went out of their way to clarify some issues with my vehicle as well. They also presented their other service options in a professional and helpful manner, and were not at all pushy about the matter. Zeke, Crystal, and the other gentleman whose name escapes me (sorry bro), were incredibly knowledgeable and efficient. The management was attentive and focused on me as a costumer in a way I’ve seldom seen elsewhere. The bill was fair and the kind lady at the front desk was personable and helpful. I hope upper management recognizes the value these employees at this location bring to their operations. If I need anything at all, I’ll be coming back here.
Luke
★★★★★
9 months ago
I recently had a positive experience at Pep Boys when I encountered an issue with my vehicle's air conditioning system, which was overheating. The team took the time to thoroughly diagnose and resolve the problem, and I appreciated their dedication, as it took over two hours to complete the repair. Additionally, they were able to remove a nail from my tire, which was a significant relief. I want to express my gratitude for the excellent service I received. Based on this experience, I am looking forward to returning to Pep Boys in the near future to purchase brand new tires. Thank you for your commitment to customer satisfaction!
Esteban Ramirez Jr
★★★★★
5 months ago
Thank you to the entire team at this store . Was traveling back home was still 45mins away when I got a huge bolt in my tire . Went to Firestone down the road since it was closer but they didn’t want to help me because it was 20min before closing … luckily this pep boys was open even with the same time frame before closing & they did not hesitate to help . Had me back on the road in under 30mins ! Thank you guys again
Robert Ross
★★★★★
6 months ago
Yeah...the employees were great! The hey didn't try to over sell me in any way...and one employee gave me his plastic silverware...in today's world you...sometimes sadly...you might meet with people that act as if you are there to serve them!! Peo Boys..! Yeah..I'll return for my auto needs. Thx. Rob R.
Carlos
★★★★★
4 months ago
Brought in a used vehicle we were considering buying and Crystal, the mechanic, found significant frame damage which wasn’t observable and which didn’t appear on Carfax. We had some scheduling problems at first but they eventually took care or us. Crystal’s careful inspection saved us from a disaster. Thank you.
Norma G
★★★★★
6 months ago
⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience at Pep Boys on S 10th Street in McAllen! From the moment I walked in, the team was professional, courteous, and incredibly knowledgeable. The technicians who assisted me, Leonel & Jesus went above and beyond—not only did they explain everything clearly, but they also made sure my vehicle was serviced quickly and thoroughly. What really stood out was their honesty and attention to detail. They didn’t try to upsell me on things I didn’t need, and they treated my car like it was their own. It’s rare to find a shop where you feel genuinely cared for, and this crew nailed it. Huge thanks to the techs who helped me out— You’ve earned a loyal customer, and I’ll be recommending Pep Boys to friends and family without hesitation.
Jennifer Gunson
★★★★★
3 months ago
I thought I needed new brakes and they told me it was just accumulated dirt and that my breaks were fine. They are very honest, I won’t take my car anywhere else but here. Great service.
John DeLuna
★★★★★
3 weeks ago
Was able to get in, work with the free WiFi while I waited to get the tires on my truck replaced. Quick and easy.
Ray Chaacon
★★★★
☆
3 months ago
I had service the company truck twice in this location, they did. Good job, the wait time will be a good 3-4 hours but thats if you don’t have an appointment. The reason why I give it a 4 star is because One of my coworkers had to take his truck too and this guys kept the truck for 3 days, my buddy call them if they had the truck ready and they said yes and nothing was done to the truck. No oil changer or tires replaced. I was the one giving my coworker a ride and it was time consuming.
Thomas Papke
★★★★★
2 months ago
These guys were great. I needed the idler pulley replaced on my truck. It was a dealer only item so I bought it then got lazy. They used my part and then after showing me the serpentine belt replaced that as well. Great communication and no surprises.
