Pep Boys

Emily Jones

★☆☆☆☆

3 months ago

Very unorganized place before I even went there I called and the guy at the front. Cooley basically told me that they could give me in right away. If I came in I ended up waiting 2 1/2 hours just for a battery change and still did not get the battery changed out. I had my newborn baby with me and it was very upset for the weight. The guy Cooley at the front did apologize but also let me know that it was his fault because he was the only person at the front. This place is very unprofessional and they need more employment help

Mckenzie Sayen

★★★★★

5 months ago

I gave them a list of my concerns and issues and they took care of everything I needed. They called me before to let me know the price and everything. As a woman who was not raised to know anything about vehicles I trusted them and they did amazing

juan ruiz

★☆☆☆☆

2 months ago

i go just for alignment, but unfortunately they never deal with new vehicles, take me 6 visits to make a alignment and still the same, 👎

Chuck King

★★★★★

5 months ago

while on a road trip I had a blowout and needed a hard to get rim for my Jeep. The crew at Pep Boys worked to get the rim at a good price.

muriel holman

★★★★★

5 months ago

My temperature gage kept going up and down. Took it to Pep Boys in Mesquite and they got me right. Friendly, knowledgeable and efficient.

Sheryl

★☆☆☆☆

7 months ago

Called the day before to schedule a State Inspection - received a text message confirming said appointment. The next day, I arrived for my appointment only to be told that they're not doing inspection coz they dont have somebody to do it.. 🙄 At least have the decency to send a cancellation message and stop wasting people's time!!

Marissa Wilkins-Hil

★☆☆☆☆

a year ago

I came in for a tune up and an oil change. I had made an appointment, arrived in time and was put immediately in a bay. We were the only customers they had the entire time. 3 and 1/2 hours into it We were told the vehicle was ready ,walked outside to get the keys and they informed us that the mechanic had forgotten to do the oil change.... So 4 hours later and $510 shorter I was able to leave with the check engine light still on even though I had asked them to reset it.

Veronica Torres

★★★★★

2 months ago

Great service and staff they have helped me out when I was in a pinch more than a few times.

Elmer Pittman

★★★★★

Edited 3 months ago

Bought new tires at the Mesquite TX location. Very satisfied with the service I received, we'll managed and fast.

Christopher Gilmore

★★★★★

a year ago

I can hear last weekend and paid for a new tire to be put on my car! The gentleman Alfredo was quick to assist me and give me a list of tires that match closest to what I had originally! The wrong tire was put on and it wasn’t until a week later that I realized it bc it was put on in the night and I really couldn’t tell but that it was fixed! I came in today and without any issues was received and the issue was dealt with accordingly! Honest mistake as far as I see! Thank you Alfredo for your outstanding customer service and your exceptional professionalism! Great location with great service!

Karen Lewis

★★★★★

6 months ago

The staff was friendly and acted quickly. I got a new starter and battery. The service was fast

Jimmy Burton

★☆☆☆☆

8 months ago

Horrible experience. I arrived over an hour early my appointment was at 4pm and I waited over an hour and a half for them to pull my truck in and was never seen. They keep telling me we getting ready to pull your truck in now to see what's going on but never did. I eventually left. The next day that had the nerve to send me a text saying my vehicle was ready for pickup, but I guess they forgot it was never seen.

Geri Lough

★☆☆☆☆

11 months ago

The attendant immediately said you need a new tire. I immediately said cancel my appointment. He claimed it had been driven flat and burned the tread. Wrong...the tire has a screw in it. Discount Tire repaired and mounted the tire at no charge. Pep Boys is not recommended.

Sharif Hamida

★★★★★

10 months ago

Tom rebuilt my suspension on my 2006 express box truck, did an excellent job, upper control arms , tie rods , shocks, all the bushings, sway bars, and alignment. No corners cut, and didn’t oversell me on lower control arms because they still had life in em, and that’s the most expensive suspension part on my truck , thanks Roger for the discount and being upfront always.

Jessica Bolton

★☆☆☆☆

a year ago

This place is unprofessional and unclean. The waiting area is very uninviting and looks like it hasn’t been cleaned in months. I had an appointment scheduled for 8 AM and after waiting 30 minutes, I went back to the counter and asked the young man how long it would be before they pulled my car back. He then stated that they were going to be shortstaffed that day and that he only had one technician there at the time. The technician that he was referring to spoke up and said yeah it’s just me here for now, but I was told that I would still have to wait another 15 minutes for the other technician to get there for them to start on my car. He was not working on anything. They were just standing there holding a conversation. From there, I asked for my keys so that I can leave. No remedy was given. I ended up leaving and going to another Pep Boys location. They were also short staffed and only had the manager there. Instead of just allowing me to sit there and wait, he went and worked on my car because he said It was his responsibility until his technician was there at 11 o’clock. This was impressive because instead of losing business, he made sure that myself and the other customer that was there were taken care of. He got me in and out in no time. I will never use the Mesquite location again, ever.

Alyse Booth

★☆☆☆☆

a year ago

It was not closing and we had a blow out we pulled in to pep boys needing help me and two other women!!!! You know when your in the customer service business normally you put your CUSTOMERS FIRST NOT THIS GUY he cared nothing about our tire being on 0 pounds of pressure we had to BEG HIM to put a spare on so we could get to a decent tire shop!! Would not recommend this place to anyone the worst part is the manager is who turned us away saying his system had shut down already if your system shuts down before the time you close maybe you should fix that instead of having customers show up thinking you can help them and then turn them away them away cause you don't feel like taking the time to look for a tire or put one on!!!

jose pachicano

★☆☆☆☆

a year ago

HORRIBLE! Been using Pepboys for years but the two times I’ve been to this location have been disappointing.First time here, I had to leave my car overnight due to tech needing to leave early, but I was assured I would get a call first thing after opening the next day to keep me updated.I had to call for an update at noon since I was never reached out to. Multiple tests I had done on the vehicle said I needed to replace the purge valve, but when diagnostics were run at this location, they said it wasn’t the purge valve but a pump I needed to replace.6 weeks later, the check engine light comes back on, and after running diagnostics, the parts were faulty, and now a purge valve is needed as well. Diagnostics only last for 30 days, and I wish they had included the purge valve the first time I came in since this is what I had asked for. This is my wife’s car and I told them to fix anything it needed since she uses it every day. When I mentioned this to Roger the Service Manager he was very disrespectful when I asked why this wasn’t found during the initial diagnostic.He threatened to refuse my service. I will continue to use Pep Boys but will never come back to this location.