Performance Tool & Equipment, Inc.

Randy Estrada

★☆☆☆☆

11 months ago

I contacted Performance Equipment of El Paso to replace a broken safety lock cable on my 2-post lift. Over the phone, I clearly explained the issue, and I was told the cable was typically stocked on their truck and that the repair could be done during the visit. I was quoted $227.33 and required to prepay (to Albuquerque mind you) just for them to show up. They were flexible and worked around my schedule, which I appreciated. But once they arrived, they simply confirmed what I had already told them—that the cable was broken—and then told me I’d need to pay an additional $272.79 if I actually wanted the cable replaced. So essentially, I paid the first invoice just to be told exactly what I had already reported. When I questioned the $20 “materials” fee on the first invoice, I was told it was for WD-40. Then I saw another $20 “materials” charge on the second invoice—for a cable they said they make in-house from a spool that costs them $0.20 per foot. No clear explanation—just vague and dismissive answers. They also brushed off a clearly leaking hydraulic cylinder and told me it was “okay.” After they finally installed the cable, I noticed the one bolt they removed for the job wasn’t even tightened properly. In total, I paid nearly $500 for poor communication, unnecessary charges, and careless work. If I had known the first visit wouldn’t include the repair I asked for, I never would’ve agreed. Extremely disappointed and would not recommend.

Michael Candelaria

★★★★★

a month ago

Had to order parts for my lift. Robert gave us excellent customer service. Went it of his way to keep us up to date on each shipment.

Cisco

★☆☆☆☆

2 years ago

Horrible, just horrible, it's almost unbelievable how bad the customer service is. Tech was rude and unprofessional. Took 2 A/C units to have repaired, when dropping off the units in October before I could unload the units from the truck tech said we can't fix those without even looking at what model they were. I had to convince the tech who already had a horrible attitude to at least look at them. Again, with an angry attitude, he agreed to look at them. Told me it would be 2 months before he could look at them. 4 months later I call to see about an update the tech tells me we still haven't looked at them and it would still a few months before he could get to them as they are waiting on parts for current machines that are torn down. I asked why he couldn't at least look at our unit while he was waiting on parts. Tech, whose name is Sean, started yelling at me on the phone telling me I can not speak to him that way and I need to speak to the owner. He places me on hold for a moment, comes back on the phone, and tells me the owner does not want to deal it to come pick our machines and hangs up. If all possible I would stay away from this place.