Phillips Chrysler Jeep Dodge Ram

Rodney Adams

★★★★★

3 months ago

This is our third truck purchase over the past several years from Phillips CJDR in Ocala, Florida, with Michael Stickley -salesman and Kevin Roberts -finance manager. We aren’t just repeat customers; we respect them. These men are representative of the dealership manager John Cherry and his management team. We’ve trusted the service department with our maintenance, and they are expert. If you need a new truck, go see them and tell them I sent you!!

Nunya Business

★☆☆☆☆

3 weeks ago

This is the worst dealer ever. Fee after fee after fee. They charged me for shop supplies to do a pressure test(diagnostic). Refused to give me the 10% off per the coupon advertised on their website. Charged me $200 for a pressure test to only guess that my heater core is leaking but there is no actual proof. They wanted to charge me $100 to use my 3rd party warranty because I didn't buy my vehicle here. Then didn't tell me there was a 3%charge to use my credit card. Was told $235.31 then looked at my credit card receipt and was charged $242.37. They also would not put that $242 diagnosis fee toward my quoted $2200 repair which i have never seen any dealer not do. With the way my service went I would never ever purchase a vehicle from these crooks. No one in the service dept even knew how to use their 1 month old computer system. I would give zero stars if I could. I will be filing a claim with my credit card company for the extra charges they added. They are no shop supply fees for a diagnostic. Very very disappointing 1st time service and I will never be back. Im kinda doubting they even changed my oil filter for my free oil change that i purchased thru mopar. I should have marked the filter like I usually do. $200 for a 15 minute test they never did the rest of the diagnostic tests to rule out other possibilities because I didn't have an appointment was there excuse.

Kristen Goodman

★★★★★

3 months ago

I had a fantastic experience at this Jeep dealership’s service department. From the moment I arrived, the team was friendly, professional, and genuinely kind — which makes such a difference. They took the time to clearly explain what my vehicle needed, kept me informed throughout the process, and completed the service efficiently. It’s rare to find a service team that combines expertise with such a welcoming, caring attitude. The entire experience was seamless and stress-free, and I left feeling confident my Jeep was in great hands. I truly appreciate the level of care and customer service — lovely people all around. Highly recommend!

Darlynn Schroeder

★★★★★

6 months ago

We were on the hunt for the perfect jeep for me, when we came upon Brandon in the sales lot, not only did he answer all of my questions & concerns he made us feel at ease making this decision!! Zach in financing went above and beyond to get us the absolute best deal and made sure all of our concerns were answered! This by far is an amazing dealership! thrilled to be apart of the Jeep Family!!

Chad Smith

★★★★★

4 months ago

The salesman(Tim) was amazing. He didn’t try to over sell and listened to what I wanted. Also the finance department was also amazing. I highly recommend this dealership to anyone who wants to feel like family. I purchased a 2025 Ram 1500 and I’m really happy with the time and attention I received there.

Tom Wolak

★★★★★

Edited a month ago

Tera Who was my new car? Sales person was fantastic. She helped me in every way. My wife and I really enjoyed our time at Philips. We have gone to other dealerships where we have not received as much attention as we have at Philips. It was a great feelings to buy a car and have it done right

Andres Bedoya

★★★★★

2 months ago

If you are looking for a 0 BS dealership this is the place, I’ve bought cars before at other places and you usually get hit with hidden fees at some point down the line whether it’s in the sales side or the finance side, But at Phillips Chrysler you will not find any of those scummy practices taking place here, I worked with Thomas on acquiring my dodge ram and he was first of all very knowledgeable about the car I was buying, he knew everything about the interior and the engine, when it came to the numbers portion of the deal he was very upfront with the price (which was already below market value) he made it hard for me to chip at the price because the numbers were already very solid haha, on top of that they offered me more for my trade than what it was worth, now when I got to the finance side I was greeted by Zach, who from the beginning was very upfront and honest about everything, he didn’t try to tack on extra fees or warranties or tried to sell me on any extras, in fact when I asked for a little leniency on the payments he helped me out even more, I can’t say a single bad thing about this place my whole experience was very accommodating and I’ll make sure so keep buying my vehicles from Thomas at Phillips Chrysler!

Raymond Shafer

★★★★★

2 months ago

Great experience. Tara was very easy to deal with and really listened to our needs. This is the 2nd purchase from Phillips. I Would recommend them.

Ricky Rowell

★★★★★

Edited 3 months ago

This is a great place to buy a vehicle. I first inquired about a truck I liked late at night around 10:00 or after. Obviously, I wasn’t expecting a reply until the next day. But, almost immediately, I got a response from Tiffany telling me that she would confirm the availability of the truck and have someone contact me the next day. I received a call from Patrick the next morning who confirmed that the truck was available and offered to set up a time that was convenient for me to come in for a test drive. This was very important because I actually lived a couple hours away. We established some possibilities and he paired me with Ronin to confirm when I would be able to make the trip. Once a time was established, Ronin followed up with me to confirm projected arrival and said that he would have the truck ready for me when I got there. I arrived a couple of days later, loved the truck and began negotiations. I’m happy to say that the negotiations were fair and not high pressure. Brian Baker, the sales manager came over and introduced himself and was also very pleasant to deal with. He was very real and not one of those typical salesmen that played me for a fool and tried to pull one over on me. Between Ronin and Brian, we reached a fair agreement and was put with the finance manager, Kevin Roberts. Although at this point it was past closing time, (as I had needed to make arrangements to leave work a little early and make the drive), Kevin was very patient and explained everything very well as we signed the paperwork for my new truck. Ronin and the whole team has been amazing throughout the whole process! I have had follow up conversations with Ronin and others even after the sale and they have been absolutely wonderful and most helpful. This has become my new favorite dealership to buy a vehicle from and was well worth the drive from Valdosta, Georgia. I highly recommend them. Ask for Ronin and tell him I sent you!

Dhoff51875 Hoff

★★★★★

a month ago

I genuinely don’t have enough words to describe what was easily the best vehicle-buying experience I’ve ever had. From the moment I walked in the door to the second I drove away in my new 2026 Ram, this entire team was nothing short of exceptional. Joe Davis was an absolute pleasure to work with—positive, energetic, and kept the vibes great throughout the entire process. Brian Baker was incredibly helpful and accommodating with my trade-in, making everything smooth and stress-free. Dale Coleman went ABOVE AND BEYOND anything I could have asked for to make sure the deal came together seamlessly. John Cherry was extremely welcoming and genuinely appreciative of my business, which means a lot. On the financing side, Kevin Roberts truly knows his products. The entire experience was educational, transparent, and completely pressure-free—exactly how it should be. What really sets this dealership apart is that the support didn’t stop after the sale. Even now, they’re still stepping up and staying involved. That level of care is rare. Thank you to everyone on this incredible team for making the process easy, positive, and genuinely enjoyable. This is how vehicle buying should be done.

Jessica Cruz-Martinez

★★★★★

a month ago

Jessica at Ocala Jeep Dodge Ram was absolutely AMAZING from start to finish! I asked a ton of questions (seriously… a ton 😅), and she was patient, knowledgeable, and responsive every single time. I was only able to communicate through text, and she was completely fine with that. She made the entire process smooth and stress-free. She was straight up, honest, and really listened to what I wanted. I wasn’t interested in going back and forth negotiating . I knew exactly what I wanted, and she respected that. No pressure, no games, just results. And she got me exactly what I asked for! If you’re looking for someone who’s professional, transparent, and truly works for YOU, ask for Jessica. Hands down the best car-buying experience I’ve had! 🚗✨

Gun Slinging Gringo

★★★★★

5 months ago

Scott in service dept was the man with the plan. He kept me updated with all things going on with my truck, got me in and out in very little time, and super knowledgeable about my truck. I wish more people in the past were as good as Scott was and I will only be taking my truck into have him deal with it from now on. Also Tara up front is super cool too.. This is the place to bring in those trucks and even buy a new one. I’d give this place 10 stars but I have a limit of 5. Thanks Scott you’re the man😎

H. Vazquez

★★★★★

4 months ago

My experience at Phillips Chrysler Jeep Dodge Ram was exceptional from start to finish. The moment I walked in, the team ( Dale Coleman, John Frolio, Zach Bell, Laura and ALL of the Service Dept.) made me feel welcomed and taken care of. They were knowledgeable, transparent, and genuinely focused on helping me find the right vehicle—not just making a sale. The entire process was smooth, straightforward, and surprisingly quick. Every question I had was answered clearly, and there was no pressure or runaround. The staff went above and beyond to make sure I understood all my options and felt confident in my decision. If you’re looking for a dealership that delivers great customer service, honest communication, and a truly stress-free buying experience, Phillips Chrysler Jeep Dodge Ram is the place to go. Highly recommended!

Tina Parry

★★★★★

Edited 2 months ago

Very friendly even though I was being a jerk. I was frustrated because I didn't even pay the first payment yet and the battery went dead. It wasn't covered under warranty because they didn't put it in. The battery was only a year old. But they did change the back up camera that was upside down and sometimes black. My father has been doing business with them since 1998 and he sent me there to get a car because mine was totaled in an accident. I would recommend them to anyone. I even apologized for being a jerk. It wasn't their fault that it happened and it was just one more thing that sent me over the edge. I would say they are very professional and they keep their cool even when people are acting like I did. My new car even though it is used. Love it.

davey camargo

★★★★★

a month ago

Tried 7 other dealers and didn't get the service like the way this dealership help me out. Tim came with all the information I needed for each truck I looked at. I test drove a truck that has everything I wanted and for a price that was perfect for me. Also they took my trade in. In 2 hours I was driving my dream truck home. I will sent all my friends and family to them thank you so much

Esther McGee

★★★★★

a month ago

Was a very good experience, would recommend you to anyone. It's nice to not be put down as to what I want in a vehicle. Your understanding and research on the vehicle I wanted was exceptional. Thank you for your undivided attention and patience with me. Am looking forward to doing more business with you in the future.

Kangol Ray

★★★★★

2 months ago

My girlfriend bought a 2020 Nissan rogue from here and what a great experience we had. JC took great care of us and didn't pressure us into anything. Start to finish I'd say it was one of the best experiences I've ever had at a dealership of any kind. They had a great selection of vehicles and although we weren't looking to spend a tremendous amount of money, JC made sure we stayed within our budget range. All in all it was a pretty good experience and not only would I recommend them, I will definitely return here when looking for another vehicle. Thanks JC!!